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Guesthouse U-En Reviews

2-9-23, Fukushima, Fukushima-ku, Osaka, Japan

Reviews & Ratings Explained

90%

Rating
299 Total Reviews
  • 89%Value For Money
  • 87%Security
  • 91%Location
  • 95%Staff
  • 89%Atmosphere
  • 90%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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20%

Awful experience! Room smelt bad and location was quite shady for Osaka. But worst of all...I asked if I could leave my small 1 kg shopping bag with them if I stayed again and I was told no problem. On day I left the girl working told me she had to charge 2300 yen to store the tiny bag of souvenirs for 1 week while I was in Korea. I am disgusted by this. The room was also freezing and the bed felt like a coffin. I don't recommend staying here. There are so much better places in Osaka

Owner Comment (Hide)
Thanks for taking the time to write us a review. It's unfortunate to hear you did not enjoy your experience. We are deeply sorry for the misunderstanding, actually you can leave your small bag for free, and it's JPY200 per big bag per day(it's free on check-in day and check-out day). We're sorry the rule wasn't fully clear when you checked out. All of our rooms have air-conditioners to keep rooms warm, please let us know about it immediately so we can fix it, also any other problem. Again, we apologize and wish your rest of journey in Japan great and fun. Guesthouse U-En crew

100%

Great hostel staff very friendly and helpful. Also spoke great English

Owner Comment (Hide)
Thanks for the great review. We are very pleased to hear you enjoyed the service from our friendly staff members. Wish your journey in Osaka has been great and fun. Thank you very much for staying with us! Guesthouse U-En crew

100%

It was really worth staying there!

Owner Comment (Hide)
Thank you for the high rating! It was a pleasure to have hosted you. We will be happy to see you again when you come back. Thanks again. Guesthouse U-En crew

94%

A very friendly place to stay, the communal area is great for relaxing at the end of the day

Owner Comment (Hide)
Thank you for staying with us! we're glad that you liked our atmosphere and have enjoyed your stay with us. It's been nice chatting with you. Hope to be seeing you again! Guesthouse U-En crew

94%

Guesthouse U-En was great! I had a missed flight and ended up in Osaka on the last train, and they were so accommodating of me showing up at 12:30 am! The common area is cozy and is a nice place to hang out and drink tea.

  • 6th Jan 2016
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Arigato gozaimasu for your staying at U-En! We’re happy to hear you had a good time staying with us! Our recetion is 8:00-23:00, we accept late check-in guests who contact us in advance and only in an emergency(flight delay,etc). We wish your journey in Japan has been great and fun. Thanks again. Guesthouse U-En crew

91%

Our stay at Guesthouse U-En was fantastic! The staff were excellent and helped us to find and see an English speaking doctor at the hospital. It has a great relaxed atmosphere and we met lots of lovely people here. Would definitely recommend.

  • 3rd Jan 2016
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello and thanks for taking the time to leave us a wonderful review! We're glad you found our staffs helpful! It’s always a pleasure knowing when a guest loved their time with us! It was a pleasure to have hosted you. Hope to see you again on the next visit! Guesthouse U-En crew

86%

The location of the hostel is nice ( near Fukushima sta. ) but maybe try doing disinfection for avoid allergy caused by dust mites ...

Owner Comment (Hide)
Thanks for the review! We are glad you enjoyed our environment and good location. Our staffs work hard to clean, but we're sorry our building is really old one, so you could feel... We'll take more care that all rooms are fresh and clean. Thank you for staying with us, we would love for you to stay again if you come back to Osaka!! Guesthouse U-En crew

100%

Excellent . I will surely make a visit again in future .

  • 26th Dec 2015
  • Novice Nomad
  • Anonymous
  • Thailand
  • Couple, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for the high rating! It’s always a pleasure knowing when our guests had a good time with us! We hope you enjoyed your time in Osaka and come back and visit us again soon. Thanks again. Guesthouse U-En crew

97%

Awesome hostel. Great, warm common room with good amenities. Loved the traditional Japanese style rooms. Showers were great too !

  • 20th Dec 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the great review. We are very pleased to hear you enjoyed the traditional Japanese style. Wish your journey in Osaka has been great and fun. Thank you very much for staying with us! Guesthouse U-En crew

97%

A beautifully decorated and cosy hostel! The location is great if you're exploring the Umeda area or need to take connections from Osaka station, and there are a lot of amenities (food, convenience stores, supermarkets) nearby. I'd definitely come back to this hostel again!

Owner Comment (Hide)
Hello and thank you for your great review for us! It’s a pleasure to hear that you enjoyed your stay with us! Thank you for mentioning our great location. Looking forward to having you stay again some time. Guesthouse U-En crew

97%

Thank you!

Owner Comment (Hide)
Arigato gozaimasu! It was a pleasure to have hosted you. We will be happy to see you again when you come back. Thanks again. Guesthouse U-En crew

86%

Perfect Location and enjoyed our stay.

Owner Comment (Hide)
Thanks for the review! We are glad you enjoyed our environment and atmosphere. Thank you for staying with us, we would love for you to stay again if you come back to Osaka!! Guesthouse U-En crew

100%

Chilled hostel with helpful staff. Great location!

Owner Comment (Hide)
Arigato gozaimasu for your staying at U-En! We’re happy to hear you had a good time staying with us! Wish your journey in Japan has been great and fun. Thanks again. Guesthouse U-En crew

100%

Excellent staff- super friendly and helpful. Lovely old building kept very clean and comfortable.

Owner Comment (Hide)
Thank you for staying with us! We're glad you found our staff friendly and helpful, and have enjoyed your stay with us. It's been nice chatting with you. Hope to be seeing you again! Guesthouse U-En crew

97%

The hostel is located at a very convenient area. We were greeted very warmly the moment we stepped into the hostel. Guesthouse U-En staff were very friendly and helpful. They gave us enough information to travel around the city. They also helped to carry our luggage to our rooms. Overall, I really like their service and the facilities offered in the hostel. Lastly, I would like to have free towels for our stay, perhaps the charges can be included part of the accommodation fee.

  • 10th Nov 2015
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hello and thanks for taking the time to leave us a wonderful review! We're glad you found our staffs friendly and helpful! It’s always a pleasure knowing when a guest loved their time with us! Also thank you very much for your advice about towels. It was a pleasure to have hosted you. Hope to see you again on the next visit! Guesthouse U-En crew

83%

My only problems with this accomodation was that there was no facility to lock your bag to anything and when they say no soundproofing they really mean it, i could hear people swallowing their food from the next capsule. It was only very particular to this stay but there was a really noisy family staying there, who didnt obey the rules set by the staff. Otherwise the bed is good, really nice lounge room, staff are nice.

Owner Comment (Hide)
Arigato gozaimasu for your valuable comment! We're happy to keep your luggage inside our reception if you prefer, sorry we should have mentioned you. We are sorry again that walls or paper doors are not sound-proof enough, please feel free to ask staff as we'll call more attention to customers. We apologize for this. Thank you for staying with us, we would love for you to stay again if you come back to Osaka!! Guesthouse U-En crew

100%

Easy to access, friendly staff and exceptionally clean. Wish we had stayed longer!

Owner Comment (Hide)
Thank you for staying with us! We’re happy to hear you had a good time staying with us! It's been nice chatting with you. We'd love to see you here again some time soon! Guesthouse U-En crew

86%

Good wifi, sufficient locker space, convenient location from Shin-Osaka and Osaka/Umeda.

Owner Comment (Hide)
Thank you for your comment! It’s a pleasure to hear that you enjoyed your stay, and would love to have you come stay with us again. Wish your journey in Osaka has been great and fun. Thank you very much for staying with us! Guesthouse U-En crew

91%

Great place to stay, very close to seven-eleven, subway station, and other stores, which made it very convenient. A bit far from the central area and major attraction though. The urinal was open space and next to the shower and toilet room, so a girl could accidentally bump into u in the morning, which is great in a way.

Owner Comment (Hide)
Arigato gozaimasu for your staying at U-En! We're glad you found our convenient location, and hope you enjoyed your stay in Fukushima area. And we are sorry for the space for batroom... Hope to see you again on the next visit! Guesthouse U-En crew

86%

Charming hostel that is converted from a shophouse, and retains traditional Japanese features that are very soothing. The dorms are capsule style but definitely more cozy and comfortable than capsule hotels. Enjoyed the spacious and well equipped kitchen and lounge space too. Location is good for JR Pass holders (near JR Fukushima station).

Owner Comment (Hide)
Konnnichwa! Arigato gozaimasu for your valuable comment! It’s a pleasure to hear that you liked our old Japanese style and atmosphere and our special dormitory beds. Also thank you for mentioning our facilities and great location. We would love for you to stay again if you come back to Osaka!! Guesthouse U-En crew

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