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HI-Banff Alpine Centre Reviews

#801 Hidden Ridge Way, Banff, Alberta, Banff, Canada

Reviews & Ratings Explained

85%

Rating
642 Total Reviews
  • 82%Value For Money
  • 87%Security
  • 77%Location
  • 86%Staff
  • 83%Atmosphere
  • 88%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

We were only there for one night, but we really liked it. The downstairs bar seemed like a great place to hang out, but we were only there for half an hour before heading downtown. The location is alright, apparently you can walk to downtown? But we took the bus for free which is easy to catch. A cab ride back is pretty cheap too. The staff were really nice, but didn't really give us any info unless we asked (We even had to ask where our room was). But it was really nice & I would stay again

Owner Comment (Hide)
Thanks for the review of our hostel. You can walk downtown, it's about 15-20 minutes. However, it may have been quite icy when you were staying with us so I'm glad to hear you took advantage of our free bus pass system. Thanks for the positive feedback about our staff, I will followup with the staff member who checked you in as usually our Front Desk Agents are really good with their check-in process and ensuring our guests get all the info they require. - Kirsten Miffling, AGM

91%

Great looking, comfortable hostel.


100%

it would be a good idea for people staying at the hostel to have priority entry into the bar if it ever gets too full over people who are not paying to stay there

  • 23rd Jan 2015
  • Novice Nomad
  • Anonymous
  • British Indian Ocean Territory
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for the review. I will pass on your feedback to our Food and Beverage Manager as we continue to implement policies that not only adhere to the responsible service of alcohol and our liquor licence, but also provide a fun and safe guest experience. - Kirsten Miffling, AGM

77%

There was too many people per bed room I suggest to bunks per room max Have a small desk and 2 chairs per room.. Please note at 6 x 30 your making 180 dollars per night I would say a little hi

  • 29th Dec 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thanks for taking the time to review our property. We try to provide a small desk and chair in all of our dorm rooms in the newer Marybelle Building, your feedback is valued and something we can take into consideration for our Main Building. We maintain quite a competitive price in comparison to the other hostels in town, as Banff is a tourist town and in a National Park rates are definitely higher during peak seasons. - Kirsten Miffling, AGM

80%

Thee supposed to be live music in the evening in the bar, but nothing happened. Even hour and half later there vas no one singing.

  • 27th Dec 2014
  • Novice Nomad
  • Anonymous
  • Slovakia
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for the review, so sorry to hear that the scheduled live music did not happen. Will followup with our Activities Coordinator to ensure better communication next time. Hope you enjoyed the other aspects of our hostel. - Kirsten Miffling, AGM

74%

Good: toilets, showers and kitchen very clean.bad: Noisy at night, there were lots of kids. No real common area except a few sofas near the reception. Most of the staff hate their jobs and are not friendly.

Owner Comment (Hide)
Hello - great comments to pass on to our hardworking Housekeeping team. Please accept my apologies for the noise you experienced during your stay. We have 24 hour staff including a Night Security person and an outside security company to enforce our quiet hours of 11pm to 7am. We have a large kitchen/dining space in each building and also the lobby of our 2nd building, plus our bar. Our staff are some of the friendliest, so sorry you must have caught them on a bad day. - Kirsten Miffling, AGM

86%

Internet access could be improved in the bedrooms ...

  • 14th Nov 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for your review, it's much appreciated. Just wanted to let you know that if you were staying on the third floor of our Main Building we did have a technical issue with one of our access points that has been fixed. Hope to host you again soon. - Kirsten Miffling, AGM

83%

Had a good time staying here. Very nice hostel good area


94%

The staff is friendly and the guy on Tuesday morning , Oct 7/2012 was very helpful who booked the Airporter and made the flight confirmation. Although the location is a bit far from Banff townsite, a free bus pass was given out to guest for unlimited travel in town with C$5 refundable deposit. The bathroom is clean and spacious. The atmosphere is well balance, not too quiet and not too noisy.


89%

Nice accomodations, good facility, and friendly staff. I had a good stay. Saturday night quiet time could have been better when the kids got back from the bar and continued partying in the halls until 3AM.

  • 27th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thanks for your review, always great to hear positive feedback about our hostel and staff. Please accept my apologies for the noise you experienced during our quiet hours of 11pm to 7am. We have 24 hour staff at the Front Desk, including a Night Cleaner/Security person who is responsible for doing regular security checks. We also employ an outside security company to assist in these matters. I will be sure to followup with our staff and retrain on noise checks. - Kirsten Miffling, AGM

89%

Everything was pretty good.no complaints.


83%

We had a car so it made it an easy location for us. Nice and quiet, pricy for a hostel but it is Banff. It certainly beat camping in the rain and cold!




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