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HI-Banff Alpine Centre Reviews

#801 Hidden Ridge Way, Banff, Alberta, Banff, Canada

Reviews & Ratings Explained

87%

Rating
784 Total Reviews
  • 84%Value For Money
  • 91%Security
  • 79%Location
  • 89%Staff
  • 85%Atmosphere
  • 91%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Very pleasantly surprised with the facilities , from the kitchen to the dorm rooms everything was excellent !

  • 29th Jan 2016
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the awesome review, great to hear! Hope to host you again soon. - Kiki, AGM

83%

Really enjoyed my stay. Thank you.

Owner Comment (Hide)
Cheers for the review, hope to host you again soon! - Kiki, AGM

83%

Good place to stay if you're on a budget in Banff. We were upgraded to a better room for free when we arrived which was a nice surprise. Friendly staff, free parking, and free bus to downtown Banff just down the street.

Owner Comment (Hide)
Thanks for taking the time to review our hostel. Great to hear that you enjoyed your stay and took advantage of our free bus pass system (deposit required). - Kiki, AGM

89%

Such a beautiful location! Also the staff were super helpful and friendly. The 6 bed dorm was super nice and clean. No creaky metal bunks! :) also the hostel supplies you a free bus pass to get around various areas!

Owner Comment (Hide)
Cheers for the great review! Hope to host you again soon. - Kiki, AGM

97%

Awesome staff, nice rooms and an awesome kitchen!

  • 27th Dec 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for the great review! It's always nice to hear positive feedback about our awesome staff. - Kiki, AGM

94%

Good hostel. Very clean. Great staff. Pub and restaurant were good. A little bit out of banff town center about 30min walk but there is a bus stop right outside.

  • 8th Dec 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for the review, great to hear! Hope you took advantage of our free bus pass (deposit required). - Kiki, AGM

86%

Abundance of facilities - bar, restaurant, chill our areas, impressive kitchen setup Very clean and appears cleaners are operating 24/7 Friendly staff - only downside is wifi is average cuts out a lot 100% recommend

Owner Comment (Hide)
Thanks for taking the time to review our hostel, we work really hard to make the experience excellent. Please rest assured that we are constantly working on improving our Wi-Fi connections. - Kiki, AGM

94%

It was my first time staying in a hostel and I had an amazing expieriance. Will definitely be back!

  • 6th Nov 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Great to hear, thanks for the review! - Kiki, AGM

69%

Please list full price (including tax and price for non-members, probably 99% of people who book on hostelworld), as your competitors do. Otherwise it is not transparent and simply shady business practice as most people usually compare prices listed next to each hostel at each location.

Owner Comment (Hide)
I am very sorry that you feel this way. It is my understanding that all hostels in Banff post our pre-tax rates on Hostelworld. If this has changed, then I will look into it. We make it very clear through our booking process on Hostelworld that non members will be charged an extra 10% at check-in. Also, we send a confirmation from our reservation system that includes tax and a note regarding membership. I am very sorry if you did not receive this extra confirmation. - Kiki, AGM

100%

Check in was really easy. We ended up staying a night less than we originally thought and the staff made the adjustments, no problem. The rooms were clean and the location is great for going into town or traveling all over the park. There was a group of six of us that got a private dorm. The room was exactly what we needed. Will definitely stay again.

  • 16th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks so much for taking the time to write such a great review! Hope you took advantage of our free bus pass system (deposit required). Looking forward to hosting you all again soon. - Kiki, AGM

83%

Really liked this place, especially compared to the other hostels I stayed at in Banff. A little bit of a walk from downtown, but they offer free bus passes which is really nice. No breakfast though. I tried to go to the restaurant for breakfast one morning but they only had one person working, and I was in a bit of a hurry, so I had to cancel my order after waiting 20 minutes for some yogurt. Staff was very friendly. Very relaxing atmosphere.


74%

Only stayed one night, but seemed to be a nice hostel. Handy bar and cafe onsite as significant walk up hill from town. Cabin was warm and clean and had fresh coffee machine which was a bonus.

Owner Comment (Hide)
Thanks for the review! Hope you took advantage of our free bus pass system (deposit required). We think it's worth it for the mountain views! - Kiki, AGM

63%

no privacy between toilets, u could hear everything, next to the showers with a small room to get change but so close to the shower that gets wet. in hostelworld website it says breakfast included which is not, they have a rte where u can pay for breakie. the kitchen oven and cooks where unbeliavable slow to heat up, making the kitchen busier, i would not like to see that kitchen in high season. overall the most expensive HI hostel so far, not the best. wifi doesnt get to the rooms properly.

Owner Comment (Hide)
Thanks for taking the time to review our hostel. I will pass on your comments to our Maintenance Department and apologize for your experience. Hope you will give us another chance. - Kiki, AGM

60%

Location is a bit too out of town The room was dusty and smelled bad The whole place is very old fashioned Less atmosphere than other hostels Staff were a bit impersonal Price was alright

Owner Comment (Hide)
Thanks for the review. Hope you took advantage of our free bus pass system (deposit required). We think it's worth it for the mountain views! My apologies for the state of your room, will definitely forward your comments to our Housekeeping Supervisor. We also pride ourselves on excellent customer service so I am very sorry to hear that you found our staff a bit impersonal. If you could let me know more details of your experience it would be much appreciated. - Kiki, AGM

100%

Room was just too warm

Owner Comment (Hide)
I appreciate your review. My apologies that the room was too warm, our aim is to provide each room with a fan and they are also available upon request at Front Desk. - Kiki, AGM

89%

Really peaceful location on the outskirts of town. We had a car so it was easy to get around and only 2 minutes from downtown Good wooden bunks with own light and powerpoint and toilet in each room. Big lockers. Has own restaurant and big well equipped kitchens if you are doing your own cooking

Owner Comment (Hide)
I really appreciate you taking the time to review our hostel and for providing such valuable feedback regarding our location and facilities. We also provide a free bus pass (deposit required). - Kiki, AGM

91%

IIT is expensive for hostel but that is Banff.

Owner Comment (Hide)
Thanks for the review. We are competitively priced with the other hostels in Banff. - Kiki, AGM

100%

A great hostel to stay at!!! Very clean, quiet and enjoyable to stay at!! Would definitely stay there again!!

  • 22nd Sep 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for the review! That's so great to hear, hope to host you again soon. - Kiki, AGM

86%

Please repair the public computer.

Owner Comment (Hide)
Thanks for the review. My apologies for the inconvenience experienced, we are working on that computer I promise! - Kiki, AGM

94%

Stayed here before and booked again...and would book here next time too. I've stayed in a lot of hostels, and this one is one of the best.


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