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HI-Banff Alpine Centre Reviews

#801 Hidden Ridge Way, Banff, Alberta, Banff, Alberta, Canada

Reviews & Ratings Explained

85%

Rating
469 Total Reviews
  • 84%Value For Money
  • 89%Security
  • 76%Location
  • 89%Staff
  • 84%Atmosphere
  • 85%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

grate setup. only down side is the distance form town.

Owner Comment (Hide)
Thanks for your feedback, I'm glad you enjoyed the setup of our hostel. We are located on Tunnel Mountain, which is why we provide a bus pass for free travel on the local transit system. I love our picturesque mountain views and today a grizzly bear and 3 cubs, plus a Moose were spotted near our grounds! - Kirsten Miffling, Assistant General Manager

97%

I liked the friendliness of the staff very much. they were so helpful too. the rooms are really nice and the kitchen well organized. Additionally, I liked that the hostel is located so close to the forest so that one can go for walks very easily. though it takes twenty minutes to walk to the downtown - but I enjoyed those walks, it was very nice. and then as well every one staying in the hostel gets a bus pass so the distance to the downtown isn't a problem at all.


100%

I really enjoyed my stay. Having breakfast on-site was fantastic, the staff were super friendly and easy going. Beds are a little uncomfortable, but I didn't lose any sleep over it. Thanks again!

  • 01 Jun 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Great to hear that you enjoyed your stay with us. I really enjoy the delicious smells from our Cafe each morning and our staff pride themselves on our customer service skills. Will check out the bed in the room that you stayed in and hopefully resolve its comfort level, I'm happy you didn't lose any sleep and hope to host you again soon. - Kirsten Miffling, Assistant General Manager

74%

HI hostels for me are always good but never great and this one was no exception. The location was excellent though, surrounded by wildlife and some of the Banff trails. It's out of town but you get a free bus pass and the walk isn't too bad anyway. The cleaning left a lot to be desired though, we had all sorts of stuff left around our room and the showers weren't always clean. It did the job though. Staff were fine, big lockers in the rooms and a free breakfast if you book though here.


97%

This is the best hostel ever!!! Staff is really friendly and efficient. The hostel is surrounded by mountains and offers a great parking lot. Had an amazing stay there!!


80%

a lot of space to meet other people, nice view and a neat location

Owner Comment (Hide)
Thanks for taking the time to review our hostel, hope to host you again soon! - Kirsten Miffling, Assistant General Manager

86%

it's the most beautiful hostel i was ever in.

  • 15 Mar 2013
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks so much for the positive feedback, we look forward to hosting you again and please tell your friends to stay with us on their travels. - Kirsten Miffling, Assistant General Manager

91%

Great hostel, great location. Easy access to Banff town.... free bus pass is brilliant. Huge fully equipped kitchen and cheap drinks in the bar. Could do with more showers and a bigger lounge area but cannot fault the staff or the character of this place.


89%

A well managed hostel full of character in a great resort town. It had plenty of character and facility. I can only recommend it.


83%

We enjoyed a brief stay there in February, made all the more pleasant by staff who went beyond the call of duty. On leaving some important medications in the fridge after an early-morning departure, James was only too happy to help organise a courier to return them to us. Thanks so much to wonderful staff, who exemplified our Canadian experience of fantastic customer service.

  • 29 Jan 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 31-40
  • (1 review)


74%

Stayed there for 4 nights. Private room was very small, but clean and the bed comfortable. Free access to the local bus helped offset the distance out of town.


91%

Great hostel! Free breakfast that is filling, nice lobby area, and great staff. Bar at the hostel is also quite good. Highly recommend!




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