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HI-Banff Alpine Centre Reviews

#801 Hidden Ridge Way, Banff, Alberta, Banff, Alberta, Canada

Reviews & Ratings Explained

87%Overall Rating

From 43 ratings
  • 88%Character
  • 89%Security
  • 78%Location
  • 90%Staff
  • 86%Atmosphere
  • 88%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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83%

Every one had a wonderful time thanks to the staff for looking after us

  • Novice Nomad
  • 16 May 2012
  • Anonymous
  • Scotland
  • Male 41+
  • (1 review)


73%

Good: Very helpful staff and good sitting areas. To be improved: I suggest to label storage areas by bed numbers like other HI hostels. Some people in Banff stayed too long and occupied more than 1 wooden lockers with smelly clothes (which make it disgusting to use even you request them to remove their items)

  • Novice Nomad
  • 07 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi, thanks for taking the time to review our hostel. I am pleased to hear that you found our staff very helpful. I am sorry to hear about your experience with our lockers, I will be following up on this issue with our Housekeeping department immediately. - Kirsten Miffling, Acting Assistant General Manager

97%

Awesome place. Normally i could care less about breakfast but pancakes were free.

  • Novice Nomad
  • 04 May 2012
  • Anonymous
  • Canada
  • Male 31-40
  • (1 review)


100%

We had an awesome time here, thanks so much for the upgrade to a cabin from double room, the cabin was so comfy and we had amazing views. The pancakes for free every morning were delicious, great location just outside of the town but very easy to get to with the bus passing outside or a lovely 10 minute walk.

  • Novice Nomad
  • 30 Apr 2012
  • Anonymous
  • Ireland
  • Couple 25-30
  • (1 review)


100%

Best Hostel I\'ve been to and I\'ve seen my share. Great staff, extremely clean, great location, you will not regret coming to this hostel. And the free pancake breakfast in the morning is unreal!

  • Novice Nomad
  • 29 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


100%

it was a perfect hostel !I really felt comfortable.of course quite far from downtown.but beautiful spots and nice a view. after arriving they gave me free bus pass. actually,I dont understand english. but staffs were very kind . thank you so much.

  • Novice Nomad
  • 17 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


100%

Was my third time at the hostel so obviously i love it!

Owner Comment (Show)
Thanks for taking the time to leave a review. We hope to host you a fourth time in the near future! - Kirsten Miffling, Assistant General Manager

50%

We would never stay here again. Half hour walk away from the town. ended up being more expensive than my friends hotel, our cost was just under 200 for 2 nights in a double room with no ensuit. no tv in the room and the bed was old and creaky. every door in the hostel slams no matter how hard you try not to. really nice at 3am. It smelt quite bad in the hall ways and the showers were terrible. just about had to run around in the shower to get wet.

  • Novice Nomad
  • 27 Mar 2012
  • Anonymous
  • New Zealand
  • Couple 25-30
  • (2 reviews)

Owner Comment (Show)
Hello, I am sorry you had such a poor stay. I have brought your comments up at our management meeting and we are in the process of adjusting all door closers, reviewing the beds in the private rooms, ensuring the 3rd floor showers are functioning properly and ensuring our night security team are patrolling the hallways as they are meant to be. I appreciate you bringing these issues to my attention, so that we can address them and ensure future guests don't have the same issues that you encountered.

80%

Only thing that\'s left is a fridge!

  • Novice Nomad
  • 22 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


80%

Friday night was completely impossible to sleep till midnight. People crying everywhere and nobody of the hostel did nothing.

  • Novice Nomad
  • 22 Mar 2012
  • Anonymous
  • Spain
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Thanks for taking the time to review our hostel. We apologize that your Friday night was interrupted by noise around the hostel. I will be following up with our night staff regarding noise complaints from that night. We do our best to ensure quiet hours from 11pm to 7am and our night security do regular checks of the buildings. We hope that you will consider staying with us again, we have a 24 hour Front Desk so our staff are available to help make your stay more comfortable at anytime. - Kirsten Miffling, Acting Assistant General Manager

90%

Very nice place!

  • Novice Nomad
  • 03 Mar 2012
  • Anonymous
  • France
  • Male 18-24
  • (3 reviews)

Owner Comment (Show)
Thank you! We're glad you enjoyed your stay, come back and see us soon. Kind Regards, Shaun - Assistant General Manager.

80%

The Staff were nice

  • Novice Nomad
  • 29 Feb 2012
  • Anonymous
  • Canada
  • Male 41+
  • (1 review)


77%

HI-Hostel was very friendly and nice.

  • Novice Nomad
  • 09 Feb 2012
  • Anonymous
  • Germany
  • Male 25-30
  • (2 reviews)


80%

Great place, great staff, nice to have free bus pas!

  • Novice Nomad
  • 05 Feb 2012
  • Anonymous
  • Canada
  • Female 25-30
  • (2 reviews)


70%

A few more showers would be nice and maybe a shuttle if at all possible

  • Novice Nomad
  • 28 Jan 2012
  • Anonymous
  • Australia
  • All Male Group 18-24
  • (5 reviews)


80%

Great place and great price, the free pancakes at breakfast were so wonderful :)

  • Novice Nomad
  • 06 Jan 2012
  • Anonymous
  • Canada
  • Male 18-24
  • (2 reviews)


97%

Staff were sooo nice and gave us garbage bags to go post-bar tobogganing! so fun!

  • Novice Nomad
  • 04 Jan 2012
  • Anonymous
  • Canada
  • Female 18-24
  • (1 review)


97%

This place is the BOMB!!! haha full of aussies and kiwi's, staff is fantastic. there is a great pub, Ice climbing wall is really good too. good area's to sit. amenities are good. 20 min walk to town, or a bus comes every 40 mins.. or its like a $7-8 cab ride. great place, i think it was the best week of my life!!

  • Novice Nomad
  • 02 Jan 2012
  • leo687
  • Australia
  • Male 18-24
  • (5 reviews)


100%

best hostel ive stayed in and lots of fun

  • Novice Nomad
  • 02 Jan 2012
  • Anonymous
  • Australia
  • Male 18-24
  • (4 reviews)


93%

Awesome hostel with excellent staff, bit out of town but the bus runs regularly from just out the front. The staff were really helpful and the hostel was one of the cleanest I've ever stayed at! Awesome kitchen which is always clean and the same features as other HI hostels (lockers, swipe card access to rooms etc). Onsite cafe and bar are a bonus.. Would stay here again for sure!

  • Novice Nomad
  • 02 Jan 2012
  • Anonymous
  • Australia
  • Female 18-24
  • (1 review)


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