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HI-Banff Alpine Centre Reviews

#801 Hidden Ridge Way, Banff, Alberta, Banff, Canada

Reviews & Ratings Explained

87%

Rating
784 Total Reviews
  • 83%Value For Money
  • 91%Security
  • 79%Location
  • 89%Staff
  • 86%Atmosphere
  • 91%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

We stayed in two different rooms during our 4 night stay - a double private room and a private bunk room. Both were good. The onsite Cougar Pete's serves average food which worked well when we arrived late on our first night. Free parking is good as it's a little distance from the town. Didn't use it but the kitchen was a good size with dining area next to it. There always seemed to be a queue at the reception desk but once available, staff were helpful.


100%

Best stay ever.

  • 4th Sep 2015
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks so much for your review, great to hear and we hope you'll stay again. - Kiki, AGM

49%

You need to pay about any additional service staff were no so kind

Owner Comment (Hide)
Thanks for taking the time to review our hostel. Please accept my apologies for the level of customer service you experienced. I would really appreciate it if you could let me know if this was at Front Desk. We pride ourselves on having some of the friendliest and helpful staff in the business. - Kiki, AGM

94%

Stayed in a private cabin and it was much nicer than expected. Very clean and comfortable. It was a little difficult to find parking because the lot was full, but the local bus stops just down the street. Overall, a great stay. Nicer and more private than any hotel we could've chosen in the area for the price.


86%

Really enjoyed my stay here although having to get the bus in and out of town grew tiresome after a while as the house could be unreliable and run every 40 mins. But the location is beautiful with great views of tunnel mountain and trails that lead away from the mountain. The facilities are good and clean with a nice lounge area and fantastic kitchen. The dorms were good and the atmosphere was fun. Definitely recommend as I think it's great value for money considering Banff prices.


83%

Helpful staff and very clean.

Owner Comment (Hide)
Thanks for taking the time to review our hostel. It's always great to hear positive feedback about our staff and the cleanliness of our property. - Kiki, AGM

100%

we stayed in a twin bed room. the room is clean and bed is comfortable. the communal bath and kitchen area are very clean. location is good and close to town and many hikings.

Owner Comment (Hide)
Thanks so much for taking the time to review our hostel. It's always great to hear positive feedback about our cleanliness, location and property. Hope to host you again soon! - Kiki, AGM

77%

Very nice and friendly stuff,and a good restaurant. The double room was a very small though for keeping two luggages in.

  • 14th Aug 2015
  • Novice Nomad
  • Anonymous
  • Finland
  • Couple, 25-30
  • (1 review)


74%

The hostel is very big and lots of guests there seem to be on a working holiday. Location is far up a hill and so it is difficult to get into town if you don't have a car. Also, this hostel should have a couple of water boilers in the kitchen so people may quickly boil water without using the stoves. They are cheap, quick, efficient, and don't take up burners. The electric burners they have now are slow and inefficient: it takes forever to boil water or to warm up.

Owner Comment (Hide)
Thanks for your review. I hope you took advantage of our free bus pass system (deposit required) to get in and out of the downtown area easily. We thinks it's worth it for our Mountain views and spacious grounds. My apologies regarding your experience in our kitchens. There should be at least one working electric kettle per kitchen and I will ask our Maintenance department to check the working order of our burners. - Kiki, AGM

100%

Had a great weekend stay. The staff were incredibly friendly and helpful.

Owner Comment (Hide)
Really appreciate you taking the time to review our hostel, it's always great to hear such positive feedback. Hope to host you again soon! - Kiki, AGM

80%

I only had one issue with the restaurant , Cougar Pete's . I believe that when you have a complaint about the food for reasonable things as a hair, that it should have been handled differently. I had said complaint and it was not handled the was that I thought that it should be. The waitress took my plate back after I showed her the hair, with no apology or anything. It was disgusting and I was not impressed.

  • 6th Aug 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for taking the time to review our hostel. Please accept my apologies for your experience in our cafe. I will definitely be following up with our Food and Beverage Manager to ensure this does not happen again. I hope that you will stay with us again and give us another chance. Please contact me if you do so that I can ensure your meal is comped. - Kiki, AGM

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