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HI-Edmonton Reviews

10647-81 Avenue, Alberta, Edmonton, Canada

Reviews & Ratings Explained

76%

Rating
230 Total Reviews
  • 75%Value For Money
  • 84%Security
  • 80%Location
  • 81%Staff
  • 65%Atmosphere
  • 72%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

This hostel was alright, be sure to ask for a back room because some people from the hostel come back quite late (after quiet hour) and talk super loud out front. I had a front room and the noise was unbelievable. As well I'm not sure why but the dorm room was very warm it was hard to sleep. Overall it was alright I've been to a few different HI hostels and this one was not the best.

Owner Comment (Hide)
Thanks for your comments. I'm sorry to hear the front yard was noisy. We do have an 11 p.m. Quiet Time, which I have reminded all staff to be diligent in enforcing. On hot summer days the rooms can get a bit warm sometimes. Greg, Manager

63%

Bit dated and zero atmosphere but that's HI hostels for you. Great location and helpful friendly staff.

Owner Comment (Hide)
Thanks for your comments. I'm pleased you found our staff very helpful and friendly, and that we have a great location. We are hoping to have some interior work done this coming winter, which will help to update things. Greg, Manager

94%

I really liked the neighbourhood around the hostel, Cafe Mosaics (82 Ave) has the best Mystery burgers ever! Hostel had clean rooms and helpful staff!


97%

helpful staff, hostel was very clean. Would recommend doing the elk island national trust tour whilst you are there!


97%

The lady you have cleaning in the evenings is wonderful. Give her a raise!


46%

Noticed the nice small attentions but some staff aren't very helpful & still the hostel looks very unfriendly.

Owner Comment (Hide)
Thanks for your comments. I'm sorry to hear you had a bad experience dealing with a staff member; and that we didn't meet your expectations. I have spoken to all staff and reminded them of our high expectation of friendliness and customer service. Greg, Manager

71%

I have on complain I reserved my room from 26 April , and I arrived on 26 April 1 am but they did not allowed me to get in even to keep my bags or wait in chair. When I applied online no one told me that I have to wait till 3 pm. It was my worst night ever

  • 26th Apr 2014
  • Novice Nomad
  • Anonymous
  • Libyan Arab Jamahiriya
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for your comments. I'm sorry to hear of your experience, and that there was a miscommunication about what night to reserve if you're arriving at 1am. Our check-in time is 3pm. If we have a clean bed we will check guests in early. Greg, Manager

74%

Great location in Edmonton and a fair price, but more attention to detail with regards to cleanliness is needed ... the floor in the 8 bed dorm was quite dirty even after housekeeping hours, and the 2nd floor bathroom was out of toilet paper on the first night of my stay. Also, the internet was not great, as it was slow and was experiencing problems with disconnects every 2 minutes during the latter part of my stay. Overall, a good place to stay, but there is definitely room for improvement.


86%

Lights in the lounge are too dim to read by, and I'd rather read down there than in the room. In the room the light is dim, too, and I had to maneuver on the top bunk to read.


57%

Very dated building. Staff were friendly enough. Stayed in a private due to availability and was greeted with a small, cold private room that smelled of mothballs (not a joke). Kitchen was nice enough, but the place needs a facelift.

Owner Comment (Hide)
Thanks for your comments. I'm glad to hear you found our staff friendly and our kitchen nice. However, I'm sorry to hear the hostel didn't meet your overall expectations. We hope to have our hostel fully painted in new colours this fiscal year. Greg, Manager



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