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HI-Edmonton Reviews

10647-81 Avenue, Alberta, Edmonton, Canada

Reviews & Ratings Explained

78%

Rating
245 Total Reviews
  • 79%Value For Money
  • 82%Security
  • 86%Location
  • 83%Staff
  • 67%Atmosphere
  • 73%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Staff were very friendly on check in. After we returned to the hostel at 11pm and were preparing for sleep we were too hot as there was no air conditioning so opened the window to discover that the outdoor area was directly below us and there were loud voices coming up into our room. After half an hour I got dressed and went back down to reception to advise them of the noise and retrieve ear plugs from the car. As I was re-entering the hostel the noise makers were heading outside.


80%

Comfy mattress, friendly


83%

While I was staying here I ended up having to hit the Emergency Room, and the staff were so helpful and caring to get us to the nearest one. They ran a program to see which hospital had the shortest wait time, and it actually made the experience so much less painful. The people here are great!!


49%

The hostel is very well located, close to the famous Whyte Av. That's said, the cleanliness is terrible. We stayed there for 10 days and they haven't cleaned our room at least once! The bathrooms are also dirty. They don't have enough staff for cleaning, so the job is made by receptionists who are not professionals on this. Hopefully we got a private. The dorms are impossible to stay.

Owner Comment (Hide)
Thanks for your comments. I'm sorry we didn't meet your expectations. If you're going to be staying in a private room for many days, just ask us and we will gladly do extra cleaning in your room. We do have a Housekeeping department, which includes a night cleaner. Our front desk staff are separate from our cleaning staff. We clean the washrooms thoroughly at least twice per day. Greg, Manager

94%

Lots of helpful services available such as activities board, extra luggage storage, phone cards and lockers for sale. Right next to 2 grocery stores and several banks. On a major bus route. However there are not enough taps in the kitchen (sometimes had to wait to do my dishes) and the fridge is too small for that many people.


51%

Very old building. Dirty in places, fly screen in room was filthy. Seems like no one has spent any money on the place in 30 years. Definitely would not recommend.

Owner Comment (Hide)
Thanks for your comments. I'm sorry we didn't meet your expectations. The building is a former convent that was converted into a hostel. We have replaced the screen in that room. Thanks for letting us know. We are a not-for-profit, and unfortunately are only able to do upgrades when capital projects are approved. Greg, Manager

77%

Pretty cool!! nice place to stay after a night party!!!

  • 1st Aug 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Male, 31-40
  • (1 review)


80%

We had no problems at all with this hostel and thought it well run and organised. Nice to have an outside sitting area but it did interfere with sleep - can't have everything.


71%

This hostel was alright, be sure to ask for a back room because some people from the hostel come back quite late (after quiet hour) and talk super loud out front. I had a front room and the noise was unbelievable. As well I'm not sure why but the dorm room was very warm it was hard to sleep. Overall it was alright I've been to a few different HI hostels and this one was not the best.

Owner Comment (Hide)
Thanks for your comments. I'm sorry to hear the front yard was noisy. We do have an 11 p.m. Quiet Time, which I have reminded all staff to be diligent in enforcing. On hot summer days the rooms can get a bit warm sometimes. Greg, Manager

63%

Bit dated and zero atmosphere but that's HI hostels for you. Great location and helpful friendly staff.

Owner Comment (Hide)
Thanks for your comments. I'm pleased you found our staff very helpful and friendly, and that we have a great location. We are hoping to have some interior work done this coming winter, which will help to update things. Greg, Manager

94%

I really liked the neighbourhood around the hostel, Cafe Mosaics (82 Ave) has the best Mystery burgers ever! Hostel had clean rooms and helpful staff!


97%

helpful staff, hostel was very clean. Would recommend doing the elk island national trust tour whilst you are there!


97%

The lady you have cleaning in the evenings is wonderful. Give her a raise!


46%

Noticed the nice small attentions but some staff aren't very helpful & still the hostel looks very unfriendly.

Owner Comment (Hide)
Thanks for your comments. I'm sorry to hear you had a bad experience dealing with a staff member; and that we didn't meet your expectations. I have spoken to all staff and reminded them of our high expectation of friendliness and customer service. Greg, Manager

71%

I have on complain I reserved my room from 26 April , and I arrived on 26 April 1 am but they did not allowed me to get in even to keep my bags or wait in chair. When I applied online no one told me that I have to wait till 3 pm. It was my worst night ever

  • 26th Apr 2014
  • Novice Nomad
  • Anonymous
  • Libyan Arab Jamahiriya
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for your comments. I'm sorry to hear of your experience, and that there was a miscommunication about what night to reserve if you're arriving at 1am. Our check-in time is 3pm. If we have a clean bed we will check guests in early. Greg, Manager

74%

Great location in Edmonton and a fair price, but more attention to detail with regards to cleanliness is needed ... the floor in the 8 bed dorm was quite dirty even after housekeeping hours, and the 2nd floor bathroom was out of toilet paper on the first night of my stay. Also, the internet was not great, as it was slow and was experiencing problems with disconnects every 2 minutes during the latter part of my stay. Overall, a good place to stay, but there is definitely room for improvement.


86%

Lights in the lounge are too dim to read by, and I'd rather read down there than in the room. In the room the light is dim, too, and I had to maneuver on the top bunk to read.




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