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HI Lake Louise Reviews

Village Road, Box 115 Lake Louise, Lake Louise, Alberta, Banff, Alberta, Canada

Reviews & Ratings Explained

88%Overall Rating

From 18 ratings
  • 88%Character
  • 88%Security
  • 89%Location
  • 93%Staff
  • 87%Atmosphere
  • 86%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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93%

Top-notch and world class hostel. Expertly organized. I've hosteled across Europe (over 50 hostels). This is one of the best. Provides excellent information on great trail hikes and even has a travel board so you can hitch a ride along with some new friends on a hike. I've seen a lot of hostels guys, and I'm telling you this is one of the best if you want to make friends, enjoy Canada's nature, and have an awesome home base. Don't stay less than 2. If you are a sad sack stay away! :)

  • Novice Nomad
  • 06 May 2013
  • Anonymous
  • Canada
  • Mixed Group, 25-30
  • (1 review)


100%

The restaurant next to it is actually quite good though the service is extremely slow. However, can't really blame them since there are always too few people working.


100%

Being my first time I was immensely impressed with everything. I truly enjoyed the youthful, friendly staff and their international flair allowed a banter to gain an insight into their lives. Their service was of the most highest caliber.. The 'cabin-like' atmosphere of the hostel and the 'great room' and fireplace fulfilled my lost dream of owning a place in the wilderness..Thank you!

  • Novice Nomad
  • 16 Mar 2013
  • Anonymous
  • Canada
  • Male, 41+
  • (1 review)

Owner Comment (Show)
Wow... thank you for your kind comments! We truly appreciate it and I have passed this on to my staff. Feel free to drop by and relax in our 'great room' anytime! Sincerely, Ryan Murfitt Assistant Manager

77%

Terrible Mattress. I've had better at way cheaper hostels. I had a sore back the next day ..and I'm 22.

  • Novice Nomad
  • 26 Jan 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Hello Bridget, Thanks so much for your feedback. Sorry for the sore back. We are aware of our mattress situation and are trying very hard to acquire new ones. If we had our way, those mattresses would've been long gone, unfortunately we need approval before making such a large purchase. Hopefully this is remedied soon. Regards, Ryan Murfitt Assistant Manager

90%

Beautiful hostel. It was probably just the particular upstairs neighbors we had, but I barely slept a wink because of the consistent stomping. The staff were friendly though and I'd definitely stay again!

  • Avid Traveller
  • 20 Dec 2012
  • Anonymous
  • Canada
  • All Female Group, 18-24
  • (14 reviews)

Owner Comment (Show)
Hello Nicole, Thanks so much for your review and comments! Next time you are here we can help you if you experience this situation again. We have a Night Security Agent working overnight and it's their job to enforce our quiet hours. Although, they can't always hear the noises when they happen - as they may be on the other side of the building or in the second building. But they can always be reached by the telephone at front desk or, if you carry a cellphone with you, you could copy the Night Security pager number down before you go to bed and call them from your room if there is a disturbance. I hope that helps and look forward to giving your a better sleep next time! Ryan Murfitt Assistant Manager

80%

Great hostel, friendly staff, well maintained, clean. The beds seemed to be about fifty years old however. Extremely uncomfortable.

Owner Comment (Show)
Hello Elton, Thanks so much for your review! I'm happy you like our hostel! We are aware of our mattress situation and are trying are very hardest to acquire new ones. Hopefully this is remedied soon. Kind Regards, Ryan Murfitt Assistant Manager

87%

If you want to Ski or Snowboard come here, if you want to party, go to Banff.

  • Novice Nomad
  • 05 Dec 2012
  • Anonymous
  • Germany
  • Male, 18-24
  • (5 reviews)

Owner Comment (Show)
Hi Jannis, Thanks for your review! I remember that you stayed with us for quite some time. I very happy you enjoyed you stay. There's definitely more partying going on in Banff... Parks Canada would never let any bar strip open up here in Lake Louise!

90%

Good, friendly staff. Rooms were clean and good with swipe card access. Restaurant had a good menu and were very quick and efficient. Downside internet access not widespread through hostel- only available in room. Would stay again

  • Novice Nomad
  • 04 Dec 2012
  • Anonymous
  • Australia
  • Female, 25-30
  • (2 reviews)

Owner Comment (Show)
Hello Nicole! Thanks so much for your review! I totally agree. Of late, our WIFI has been very frustrating. BUT... I finally managed to get a technician into our building and he has since fixed the problem. I guess that's the downside to being so removed from urban life. So we now have WIFI working everywhere. Just keep in mind it will never be as fast as it is in the big city. Otherwise, I'm pleased you enjoyed your stay! Ryan Murfitt Assistant Manager



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