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HI New York City NYC Hostel Reviews

891 Amsterdam Avenue, NY 10025-4403, New York, USA

Reviews & Ratings Explained

86%

Rating
3994 Total Reviews
  • 82%Value For Money
  • 90%Security
  • 84%Location
  • 86%Staff
  • 85%Atmosphere
  • 89%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

everything is great, and the staff is very helpful and nice. the bathroom is good and clean.

  • 13th Dec 2014
  • Novice Nomad
  • CocoL
  • China
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for the great feed back. We are missing you already. Hurry up back.

89%

The internet intermittently stopped working for me. Very clean and close to subway station. Lacking a social environment in communal spaces, but activities such as comedy night were available


86%

Staff were very, very knowledgable and helpful - special shout out to patrick for being absolutely lovely!

  • 12th Dec 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you. We will definitely let Patrick know. Come back soon.

91%

I liked this hostel very much, facilities, activities, staff! But in the HostelWorld site, it was not stated that in some rooms breakfast was included and in some others not; and that if you are not a member of Hostelling International they will charge you more and it doesn't even say how much more. For a low budget trip that is something important to know. Prior to my booking, I sent an email to the hostel but they never answered.

Owner Comment (Hide)
Thanks for your great feedback, Ana. On the Hostel World website, when booking a room, it says the room type and what it includes. Also when you start the booking after you select the room type it i nforms you that their is a small fee for non-members. Sorry if you didn't notice that section. We will try to make it a little more visible. Look forward to seeing you next time in NYC.

71%

This hostel was clean and tidy and close to the subway, which made for easy travel around the city. However the communal areas were not great - they didn't seem to be getting used a lot, and there was not much of a vibe at all. However they did have some good walking tours, which were great for meeting people - would recommend the gospel tour and the east village!


86%

Some of the most helpful staff members I've ever experienced at a hostel.

Owner Comment (Hide)
I will sure inform the staff about their great work and they will be more than happy to hear about your great experience. Thank you and we'll see you soon.

94%

The only unlike thing is that I canceled a few nights 3 months ago and the refund hasn't been made. No suppont no answer in the in contact mail.

  • 6th Dec 2014
  • Novice Nomad
  • Anonymous
  • Colombia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, I looked into your claim and saw that you booked 1 night and you stayed with us the night booked which was 12/6 and checking out on 12/7/14. If there is anything else I can help you with, please feel free to email me and I will be more than happy to look into it. Thank you and look forward to seeing you next time in NYC.

94%

I loved my stay at HI New York. Definitely coming back here when I'm staying in New York. Lots of fun activities organized by the hostel. Loved my Central Park walking tour from Paul and the Staten Island Ferry tour from Jay! Only downside (if I have to name one) is the slow elevators, but then again, you can easily use the stairs, because there aren't that many floors. So I'm really happy I stayed here!

Owner Comment (Hide)
I'm sorry for our slow elevator. We will definitely tell Jay and Paul how awesome they are. We are always looking for more tours to add. Thanks again.

51%

Tonnes of kids. If you are looking for sleep, probably a terrible place. Every night there was INCREDIBLY loud bangs on the walls constantly like there was a basketball court just above me. There were middle aged spanish ladies sleeping in the dorms with me would not stop talking and there was a crazy one who was on high doses of medication, who chats to herself in her sleep and blocks my way spitefully so i can't get to my locker. Expensive, they charge $5 to use storage rooms

Owner Comment (Hide)
I'm sorry for your bad experience and great feedback. This is something we can use to train our staff. We are the only hostel in NYC to have 24 hr. security patrolling our floors. For you next visit, please ask to speak with a manager and we will make sure your next stay with us will be an enjoyable one.

86%

I loved it, it was great! Staff was very helpful and understanding.

  • 3rd Dec 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you . HINYC and the staffis already missing you.

89%

Very good hostel. Bit more like a hotel thou. Atmosphere was ok. Loads of groups so hard to meet people but still enjoyed it.

Owner Comment (Hide)
We have some great tours to meet people. Maybe next time you can join us on our famous tours. Thank you.

97%

Clean and safe. spotless bathrooms, but the water temperature in the showers never got warm.

  • 28th Nov 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


91%

This hostel was a backpackers heaven. There was 2 huge huge common rooms, an outside garden and a deli. There were events organised every day and night from pub crawls to walking tours to comedy shows. The staff were really helpful and chilled out.

Owner Comment (Hide)
Thank you for the great information you have given us Ben. We will tell our staff how easy going they were. Cheers.

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