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HI - Phoenix - The Metcalf House Hostel Reviews

1026 North 9th Street, Phoenix, USA

Reviews & Ratings Explained


126 Total Reviews
  • 90%Value For Money
  • 79%Security
  • 78%Location
  • 90%Staff
  • 85%Atmosphere
  • 90%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Great staff!


Super friendly staff, great vibes.


Keith (the manager) is cool! Stay here!


Showers were very small, wifi worked well, breakfast was doughnuts, washing machines were broken, hippy feel about it, most of Phoenix had that feel, did the job but was glad to leave


This was a charming little hostel, by no means a party hostel, but a really nice, low key and groovy place to explore the hidden gems that Phoenix has to offer, the staff were all exceptional and gave great advice for what to do in Phoenix, perfect for a few days.


Amazing, the staff, the guests, the outdoor shower.


I don't think I've ever stayed at a hostel that instantly makes you feel like you're at home. The staff & guests are incredible. After a 12hr bus ride I was told, "are you hungry?" And pancakes were being made, then checked in and had an amazing outdoor shower. I was only here for 3 days but it was the best 3 days I could imagine, Keith is just awesome, he wants to know what you're up to, find you the best tour options and has advice when needed. Barbecues in the front yard, like family dinner.


Okay so this was a strange one. The staff are welcoming but they will rip you off straight away claiming the deposit you pay to hostelworld is invalid so they will charge you the extra cash when you arrive - only hostel I have ever been to that does this. Also found the staff have a bit of a power issue and enforce a ridiculous rule which only allows you to drink two beers. Arthur the main guy has an issue if you suggest doing anything that he doesn't recommend. Decent stay but a bit strange


Cool spot with a funky( a good thing) front yard. Staff were nice. Parking is free and breakfast is better than most of the hi hostels.


It's a little out dated - could use a new oven and a bit of a revamp, but not a bad place at all. Good for a couple of nights, wouldn't recommend for a long stay.


Amazing staff, very helpful and friendly, is close to a bus station, clean and with a great atmosphere .


Really nice hostel, great staff. kept really clean, not loads to do around the area especially in the summer but Arizona is lovely. i would definately recomend staying here!


Lovely little hostel, very welcoming, great staff. The location was okay. I recommend renting a car.


Had an awesome time, wish I had planned to stay longer... Thank you!!


Best pillows I've had in a hostel for a while. And they have a kitty!!


The atmosphere depends on people in travel... That time, some very friendly, others didn't speak or discussion :-(

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