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HI San Diego - Downtown Reviews

521 Market St, CA 92101, San Diego, USA

Reviews & Ratings Explained

88%

Rating
781 Total Reviews
  • 80%Value For Money
  • 91%Security
  • 97%Location
  • 89%Staff
  • 82%Atmosphere
  • 89%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

One of best hostels in US for my money. Great facility, friendly staff, unbeatable location.


100%

I stayed in a private double shared bathroom for 3 nights for a conference trip. This has been one of the nicest hostels that I've stayed at. The rate for the room was good and the quality of both the room and the amenities at the hostel was superior to many hostels. Nice atmosphere too. The staff were all very friendly and helpful. Perfect for business or vacation as there were no issues with noise and the location for seeing San Diego and being close to the convention center was good.

  • 27th Jan 2016
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for giving us a perfect rating and for recommending our hotel to other travelers! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Please don't hesitate to come by the next time you are in San Diego. All the best, HI-Downtown San Diego

100%

I really liked this hostel. Perfect location, very helpfull staff and a well equiped kitchen and laundry room. I also enjoyed the comfy couches on the hallway. I extended my stay there.

Owner Comment (Hide)
Thank you for your positive comments! I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Take care! HI-Downtown San Diego

91%

The accommodations were very good, cleanliness was not the strong part, but that`s okay for a hostel. The breakfast was a bit disappointing, it had almost nothing in it. The location is amazing, especially if you are over 21, because there are many bars around.

Owner Comment (Hide)
Thank you for taking the time to write us a review. We apologize for your experience with the cleanliness. This is something that we will bring up in our next meeting, as we strive for every guests to have the most enjoyable experience. As for our breakfast, we try to have an assortment of fresh local bakery breads, locally grown fruit, as well as hot and cold cereals, with coffee, juice, soy and regular milk. We are always open to new suggestions on how to improve our breakfast. Thanks again, and we hope you stop by the next time you are in San Diego! All the best, HI-Downtown San Diego

89%

This was my first time staying in a hostel, and I found the experience a very engaging one. I booked a private room with bath for few nights. The staff was very friendly, the room was spotlessly clean and the bed very comfortable. Loved the communal kitchen. My only complaint is the first day my shower would not turn all the way off, so i had nonstop semi-running water in my bathroom. However, when I informed the staff of the broken shower, they immediately put me in the room next door, 215.

  • 15th Jan 2016
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


97%

I would suggest you ring ahead and request a room that doesn't front the streets to get less noise. Gaslamp Quarter seems to have a lively nightlife all week and especially weekends which is great!

Owner Comment (Hide)
Thank you for your awesome review! We couldn't agree more with you. Requesting a quiet room in advance is the best way to try to get assigned a courtyard room. For as wonderful location is, the noise can be a factor sometimes. Thanks again, and we hope you stop by the next time you are in San Diego. Best regards, HI-Downtown San Diego

97%

Very clean, friendly and well located hostel! Right in the heart of the Gaslamp District, so everything was either a bus, trolley or short walk away. Friendly staff at the front desk, always willing to help provide directions and discounts for the main attractions. Clean rooms and bathrooms, with great washing, cooking and recreational facilities. Would highly recommend to anyone wanting to stay in San Diego! Well worth my time and money!

  • 6th Jan 2016
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for giving us such an amazing review!! We hope you visit us the next time you are in San Diego. All the best to you, HI-Downtown San Diego

77%

Staff are all very friendly and helpful. Great location in the middle of the gaslamp quarter, close to the train and bus stations. Lot of free activities to participate in. I enjoyed the walking tour of Balboa Park. Place is kept very clean


83%

Good staff!

Owner Comment (Hide)
Great guest!!! Thanks so much! Come back and visit us again soon. All the best, HI San Diego Downtown

89%

Top service , super friendly staff and great location

  • 1st Dec 2015
  • Novice Nomad
  • Anonymous
  • Iceland
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Great to hear! Thank you so much, and please come back and see us again when you have the chance. All the best,

91%

Tell me why, oh tell me why ... it is $29 for a bed in the male 10-bed dorm but just $28.50 for a bed in the 10-bed female dorm??????

Owner Comment (Hide)
Thanks for the comments and the good review. To answer your question, rates will vary based on the occupancy of the room type. In this case, we had more male travelers those nights, so those prices are a bit higher. If you want to avoid this sort of thing, typically our cheapest option is our COED 10 bed dorm, which we only offer for direct booking (either our website or via phone). So, I would say, in the future, call us when booking and we will be sure to get you the best rate we can.

86%

Great location and staff were very nice and helpful.

Owner Comment (Hide)
Thanks so much! We truly appreciate the kindness, and definitely the time you took out of your day to compliment us. Come back and see us again really soon. All the best, HI San Diego Downtown

100%

A great place to stay. I was so impressed with the level of comfort and the great decor and atmosphere. It's far far nicer, never mind cheaper, than staying in a hotel.

Owner Comment (Hide)
Thanks a lot! We really appreciate the kind words and the fact that you think we are better than a hotel. That's what we strive for. Come back and see us again really soon. All the best, HI San Diego Downtown

100%

Everything was great except a Wifi problem on 1/20 & 21. I wonder you changed your password, I could not get your Wifi service, but over all it was a great stay there.

  • 18th Nov 2015
  • Novice Nomad
  • Anonymous
  • Japan
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Thanks for the wonderful review. Our apologies with regards to the WiFi. To our knowledge it is working fine. In the future, please let us know about this immediately when it occurs so that we can diagnose the issue and get you online. We know how important WiFi is to travelers and we've taken a lot of steps recently to ensure that ours is great. Thanks again and hope to see you soon. All the best,

74%

This hostel is located in a great area, right in the heart of the gaslamp district. It is noisy at night but I enjoyed listening to the sounds of San Diego! The staff are relatively friendly although some are more helpful than others. Whilst this hostel is clean and looks nice, it lacks atmosphere and has very few events on to bring people together. As there is more than one common room it is hard to meet people and it felt empty. Also there were a lack of plug sockets by beds in the dorm.

Owner Comment (Hide)
Thanks for the comments and the stay! We appreciate the feedback greatly and we should be making some moves to have some more big hostel events in the coming year. This will include some hip hop cyphers and some large art shows along with our current roster of dinners and outings. Glad you had a great time in San Diego and we hope you come back again soon so we can show off some new vibe stuff to you. Thanks again. All the best,

86%

I liked this hostel. I would recommend this to friends!

Owner Comment (Hide)
Aww! Thanks so much! We like you too. Hope to see you again soon! All the best,

94%

Great location, right in the heart of the Gaslamp Quarter in SD. Friendly and accommodating staff, with tons of ideas about what to do in the city. Extremely happy with my choice. Will stay here again :)

Owner Comment (Hide)
So happy to hear that you enjoyed your stay and had a great experience in our wonderful city. Can't wait to see you again the next time you are in town. Thanks for everything. All the best, HI San Diego Downtown

94%

Great Hostel, would stay again! No complaints about the place really.

Owner Comment (Hide)
Awesome! Glad to hear you had a wonderful stay with us. Thanks so much for the business and the time you took to leave us a review. Come on back and see us again in the future. All the best, HI San Diego Downtown

63%

Horrible receptionists service, bad attention and poor customer service. The hostel is fine, but the people that works there so bad..

  • 17th Oct 2015
  • Novice Nomad
  • Anonymous
  • Chile
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the review. Our apologies for the issues you faced while staying with us. We will contact you directly to get more information so we can follow up with our front desk team, as we pride ourselves on creating great customer experiences, and have obviously not done so here. Thanks again for the feedback and the business. All the best,

97%

I have been traveling for five months but Hostelling International San Diego is the best hostel I have stayed it. It is perfectly-located (although be warned it is very noisy at nights on the weekend), the staff are great and it is incredibly clean. It has great facilities including free breakfast, fast internet and a guest laundry.

Owner Comment (Hide)
Thank you so much! We are EXTREMELY happy to hear that we satisfied all your needs and that you thought so highly of our facilities and staff. We really appreciate the comments and the business. Come back and see us again any time. All the best, HI San Diego Downtown

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