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HI - San Francisco - City Center Hostel Reviews

685 Ellis Street, CA 94109, San Francisco, USA

Reviews & Ratings Explained

82%

Rating
652 Total Reviews
  • 80%Value For Money
  • 83%Security
  • 64%Location
  • 87%Staff
  • 86%Atmosphere
  • 90%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

I really enjoyed the included breakfast, the offer was great! Also the chill out Longes were very nice and the Option to buy eggs and pancakes for 1$ - that's great!


71%

Hostel was ok but the neighborhood around the hostel is a slum full of homeless people.

  • 11th Jul 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, We do have a lot of homeless people in this neighborhood, but personally I find that, though poor, this area has cool art galleries, great bars, and delicious cheap food! It can be definitely be unpleasant at times, but that is why we do our best to make sure you have a good experience inside the hostel. Thanks for the feedback and for writing a review, we really appreciate it! Cheers, Mel Assistant General Manager

51%

Hostel in one of the worst locations of San Francisco!! Please google tenderloin area before booking with hostel. Staff helpful but not enthusiastic. Security is ok but could be better.


86%

Security was fine. Checked at the front door and keys to rooms. The location was central to many places you can go, but not the best neighborhood by any stretch of the imagination. Staff and Atmosphere were great. Pretty clean, but a little smelly at times. Showers were a little inconsistent on temperature, but tolerable. Overall, facilities were nice. Need better wireless signal and speed.


77%

The neighborhood is a little creepy, but using the main streets it is ok. I was alone and I arrived late but I was not bothered by anyone. I hoped the breakfast had more options. Location is very convenient to reach downtown, Chinatown and public transports are close. Staff very helpful.


49%

The hostel was too noisy, too dirty and somtimes ugly. The beakfast wasn´t very nice and bad organised.

  • 2nd Jul 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 31-40
  • (1 review)


89%

This was my first time staying in a Hostel. It was a great experience. The staff was helpful and kind. The atmosphere was nice, everyone was nice and great to chat with. The location is good. It seems to be in an area of SF that could be considered on the rougher side. Although I had no issues with the location, it was close to everywhere I wanted to go and close to all public transit. Overall a great experience!


100%

The hostel offers a member room rtes if a membership card is produced. Even I did ot have it with me, the manageress agreed to give me a discounted rate after I hadd shown m bookinhg records on the net. It offers good breakfast and on certain daysbudget rates for diner. But the drawback is tht the hostel is loated at Little Saigon where a lot of homeless people stay. It could be a little intimating, espeially at night when they ask for a small change. The hostel let guests make local calls


91%

Reception stass need to be more vigilant when peopl come in as it is no locatedin a good area. The doo opens to a main street. Guests are expeced o show a kind of pass, which is not strictly enforced when reception is too busy with guests checking in or making enquiries.


100%

This hostel is the perfect location and has a great atmosphere! The staff are so kind and went above and beyond expectations! :)

  • 27th Jun 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)


83%

Everything is really excellent except its location. 5-block far away from BART and about 2-block from metro bus. There are also a lot of homeless and scary people wandering around the hostel.


89%

Hostel itself was awesome. Our hosts - Norah and others were very courteous and helpful even when very busy. Room was clean, well serviced, support staff were friendly. Bar within the hostel is welcome and was conducive for socialization. The only drawback of this hostel is its location - it is located right next to one of the largest congregations of homeless people in SF - that makes walking around the hostel a little risky. Love the hostel itself tho.

  • 24th Jun 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)


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77%

Has it's own bar so u can not BYO. Has a large well equipped kitchen and good breakfast . Good hostel if your in a group. In a sketchy part of town. Needs more toilets. Remember it is a HI hostel so need membership to get price advertised on hostelworld.


63%

As to stay in San Francisco is expensive, this hostel is a good choice. Nevertheless, the location is bad since it is located in the middle of the "crappy" area which makes your stay unconfortable as each time you go out of the hostel, the street is dirty and the smell is unpleasant.... And I don´t understand why we have to wash our dishes after the breakfast! We pay for that! Good thing: the private rooms are OK. But the restrooms are so so so small! Big people could have problems!


80%

Very good hostel but the neighborhood might be dangerous.

  • 18th Jun 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)


60%

The hostel is located on a horrible area. Homeless people everywhere, drug addicts, pimps, dealers, etc. supposedly due to a nearby church feeding homeless people. The hostel is ok (facility-wise) and the staff was good to me (with the exception of Arjen) but I'm afraid the issue of where the hostel is located is unavoidable. If you can, avoid staying in the "Tenderloin" area altogether.


100%

It is close to Union Aquare, about 15 minutes walk. It is close to the bus stop to Caltrain bus terminal. The hostel has good security measure; all guests need to flash a paper showing a security number when entering the hostel. The breakfast is good and complimentary. But sometimes wifi is not working very well. The only drawback is the hostel is teeming with homeless people. Like Seatule, many streets are smelly with urine. Guests are told by the reception to stay away dein xertaun streets,


80%

i found it cheeky to charge for using the computers, specially 2 dollars for 25 minutes.


74%

The only thing i did not like was the reception/ check in guy with long hair. rude. the price is a little high for a hostel, but overall other things make up for it.


80%

Everything is really good I would say except the location. It was right next to the dangerous/lots of homeless people spot so I felt really scared by the atmosphere of the surrounding. But the facility, staff, and the breakfast was super nice.


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