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HI - San Francisco - City Center Hostel Reviews

685 Ellis Street, CA 94109, San Francisco, USA

Reviews & Ratings Explained

84%

Rating
573 Total Reviews
  • 82%Value For Money
  • 84%Security
  • 66%Location
  • 89%Staff
  • 88%Atmosphere
  • 90%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Un trato agradable en un hostal centrico.


80%

Un buen Hostel, acogedor, limpio y bien atendido. La ubicacion muy centrico,una zona con personas sin techo durmiendo en la calle da cierta inseguridad, pero no entiendo que no se ayude a estas personas en centros de acogida., muy triste, como si fuera lo mas normal del mundo

  • 6th Aug 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 41+
  • (1 review)


94%

El's bike tour on Tuesdays is a must!!


74%

Old building, restroom is poor


60%

Not the place to go, if you feel like meeting a lot of interesting different cultural personalities or party. Good breakfast, solid personel, nice rooms and high security-level


91%

Really enjoyed my stay here! Staff were really friendly and the rooms and facilities were extremely clean! In a bit of a dodgy location but felt safe nonetheless! Great place to meet fellow travelers in the hostel bar!


77%

It was nice to stay Hi-sanfrancisco-City center. There is one thing you remember how to go to downtown, like routes for back to hostel. Because this hostel is near by Slum.


97%

I was satisfied everthing.


86%

Das kostenlose Frühstück ist einfach, aber sehr gut und eindeutig ein großer Pluspunkt. Die Lage ist bzgl Stadtzentrum und Attraktionen gut, doch das Gebäude grenzt direkt an eine 'schlechtere' Gegend mit vielen Obdachlosen an. Das Personal ist aber diesbezüglich sehr hilfreich und markiert auf dem Stadtplan genau, wo zu laufen und wo nicht.


94%

This is a little gem of a hostel. There is always good coffee available (very important to me!) and the breakfasts are great too. The friendly staff, spacious common areas

Owner Comment (Hide)
Thanks for the positive comments! We're glad you enjoyed your stay and the coffee :) Happy travels! -Mel Assistant General Manager

94%

They have city activities most nights and have a bar. A decent place but majorly overpriced but that's San Fran for ya!


94%

Auberge très sympa, service à la hauteur. Quartier un peu craignoss (pas mal de SDF) mais le personnel de l'auberge indique les bons chemins à prendre.


80%

Globalement, tres bonne impression, la seule chose est le quartier où il y a beaucoup de sans abris, mais ils ne nous ont pas embeté. Tres bon petit dejeuner, chambre avec bon rapport qualite prix quand on est une famille de 5,sanitaires propres , personnel sympa , on peut ramener son repas et manger dans la salle si on le souhaite

  • 19th Jul 2014
  • Novice Nomad
  • Anonymous
  • France
  • Female, 41+
  • (1 review)


86%

Très bon accueil, tout est propre et impeccable. Le staff est accueillant et vous aide si vous en avez besoin. Petit déjeuner gratuit, wifi gratuit. Canapés et tables de jeu en nombre et très agréables. Seul problème est le quartier, beaucoup de sans abris, atmosphère pesante et incomfortable.

  • 19th Jul 2014
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Male, 18-24
  • (1 review)


66%

This hostel is much better than the San Francisco International Hostel. It's much much cleaner, beds more comfortable, and has lockers and bathroom attached to the room. It provided towels and has free breakfast. Unfortunately it's in a bad area of town and scary to go out alone at night. Also the movie playing in the common room was too loud and I couldn't sleep.

Owner Comment (Hide)
I'm glad to hear that you approved of our hostel facilities. We are obviously aware of the neighborhood we are in - it takes a little getting used to - so we really do our very best to make sure you are comfortable and and feel safe while inside the hostel! Cheers, Mel Assistant General Manager

57%

The conditions of the hostel are ok but the location of the hostel was deficient. It was exacly in the area where all homeless and jonkys are,so definetly not very safe area.

  • 17th Jul 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi Paula, I am sorry to hear that you had an unpleasant experience with our neighborhood. We do have a large population of lower-income residents in this area, but we do love that it is so centrally located in the city! We, as a business in the Tenderloin, are working on involving ourselves more in the community in efforts to see some positive changes here. I hope that you at least felt comfortable here at the hostel. All the best, Mel Assistant General Manager

54%

Staff's attitude is an issue on your service, especially the white man with short blonde hair and belly. ( You should have conspicuous name tag for customer review, including senior staff or manager. ) he always talk in whisper and not willing to explain more when i ask for some help, and also be strict in the kitchen. and the guy whose in charge of late night on July 15th in the counter, he needs a lot of training to deal with random problem.

Owner Comment (Hide)
Hi there, Thank you for your comments. I apologize that you were treated poorly by one of our staff members. We are always working to improve our customer service and it is our goal for our customers to have nothing but a positive experience here at City Center. I will speak to the staff member and hopefully we can avoid this in the future. I hope still had a nice time in San Francisco! Cheers, Mel Assistant General Manager

100%

Super Hostel! Kann ich jedem empfehlen!


71%

Hostel was ok but the neighborhood around the hostel is a slum full of homeless people.

  • 11th Jul 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, We do have a lot of homeless people in this neighborhood, but personally I find that, though poor, this area has cool art galleries, great bars, and delicious cheap food! It can be definitely be unpleasant at times, but that is why we do our best to make sure you have a good experience inside the hostel. Thanks for the feedback and for writing a review, we really appreciate it! Cheers, Mel Assistant General Manager

51%

Hostel in one of the worst locations of San Francisco!! Please google tenderloin area before booking with hostel. Staff helpful but not enthusiastic. Security is ok but could be better.


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