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HI - San Francisco - Downtown Hostel Reviews

312 Mason Street, San Francisco, USA

Reviews & Ratings Explained

87%

Rating
1942 Total Reviews
  • 83%Value For Money
  • 90%Security
  • 94%Location
  • 87%Staff
  • 84%Atmosphere
  • 88%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Good hostel in a great location. Staff are quite unhelpful.


86%

I traveled alone so my priority were safety and location. They have great facilities, and they clean the place every day! For the people who must sleep in a quiet place, it is not the best choice though. However, I slept well and the place was awesome!!

  • 30th Oct 2014
  • Novice Nomad
  • Anonymous
  • South Korea
  • Female, 18-24
  • (1 review)


94%

We stayed only 2 nights, but the staff tried to put the whole group (about 15 people) in the same rooms. Very friendly staff, central location, clean, a lot of facilities (laundry, kitchen, TV room, WiFi etc...), interesting activities --> perfect hostel!

  • 30th Oct 2014
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Mixed Group, 18-24
  • (1 review)


66%

Uncomfortable room, no amenities


94%

The hostel is very well situated and it includes a bagel breakfast which was very nice. The only problem was that while rearranging my friend, they kicked me on the Checkout List and removed my stuff. However, since this was an error, the refunded my that night and appologized. i did not have to complain at all. Very good service. Errors can happen and therefore my rating is still very good.


97%

Over the last months I stayed in over 50 hostels around the world. This hostel has without a doubt been one of the bests I've ever been into! I have been surprised by so many things the hostel offered! Absolutely loved spending a few days there! HIGHLY RECOMMENDED!


94%

Right in the centre of SF, White clean bedings, free quality white towels, very good breakfast, only wish their was any protein like egg. really liked the fruits( orange, banana apple). Big kitchen. i stayed in large 4bed ensuit, on the hall of the 4th floor there are another 2 toilets n a big bathroom that you never find in 5star hotels. i have never relaxed in a bath tub in any hostel except this one. God bless the cleaners. please don't spend your money going to New York, quality hostel is


100%

Me and my girlfriend booked a private room w a shared bathroom. The room comfy, however the floor (6th floor) was visibly leaning towards the window, but wasn't disturbing. We always found free bathrooms/restrooms on our floor (the ho(s)tel was full), always clean and perfectly operating, the breakfast was good in quality and seemingly unlimited in quantity even when the breakfast area was full (at least 30ppl). The location was perfect. We really liked everything and would go back anytime.


89%

Everything it was very clean, staff were very helpful and friendly.


83%

Overall experience was very nice. Taking into account the location and cleanliness, together with the price, it was really a hostel above average standards. Guests maintened the facilities clean and were in general very quiet. I would not mind having some more air ventilation , but the beds were comfortable. For a person looking for an economical solution of accommodation, I would definitely recommend. Staff was extremely nice.

  • 24th Oct 2014
  • Novice Nomad
  • Anonymous
  • Slovakia
  • Female, 31-40
  • (1 review)


100%

My most favorite hostel stay ever!


86%

Great location, great brekkie. Helpful staff. Just super expensive for a hostel.


77%

Double room had triple bunk bed. 4 person dorm was a bit cramped. Breakfast was nice and location of the hostel was very central. Questionable value for money on the double room. Dorm was reasonably priced.

  • 18th Oct 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Mixed Group, 25-30
  • (1 review)


97%

A great hostel, in a great location. Happy to stay and will come again! Had a private room which was lovely, clean and slept surprisingly well, it was very quiet at night even though the hostel was busy.


94%

The air in the room may get a bit stuffy due to lack of ventilation in the room. However, everything was awesome. I love the lounge, btw!


60%

Place stinks, staff weren't very helpful

  • 15th Oct 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


63%

They painted the closet while the room was full of people. You can imagine the smell of painting. The hostel was fully booked so there was no room available for changing. They charged 3 USD more per day due to a membership of hosteling international. This was not in the payment that hostelworld originally sent me. If you don't take into account this 2 facts, the hostel was quite good though.


80%

I had a pretty good time at HI Downtown. The staff was very helpful and friendly, each of the bunk beds hat individual sockets for charging (even USB charger!). A basic breakfast was provided, the kitchen was big and was equipped with all necessary equipment. The location is right in the city center. Which is also the biggest problem: It was extremely loud at night, even on weekdays, homeless people were making lots of noise. . Also, the hostel was pretty expensive, but so is everything in SF.

  • 12th Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


97%

Incredible Hostel, located right in the middle of the good stuff. Staff is wonderful, security is perfect, the breakfast area has a wonderful view, there are plenty bathrooms and are always clean. It's the best experience I've ever had with a Hostel so far! Would definetely stay again

  • 12th Oct 2014
  • Novice Nomad
  • Anonymous
  • Uruguay
  • Male, 25-30
  • (1 review)


94%

Just an all round good hostel, can't complain! Great place to stay, keep up the good work!

  • 11th Oct 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)


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