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HI - San Francisco - Downtown Hostel Reviews

312 Mason Street, San Francisco, USA

Reviews & Ratings Explained


1758 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 95%Location
  • 88%Staff
  • 84%Atmosphere
  • 86%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Good hostel, very clean,, though when I first entered the upstaris dorn, it smelf a bit musty. The various staff did an efficient job keeping the place clean , booking in guests and handling queries. Good central location though a bit noisy at night (from noises out in the alley)

  • 31st Mar 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Thanks for staying with us in during your visit to San Francisco! Our staff takes great pride in keeping our building clean and assisting guests with any queries they may have. We look forward to hosting you again real soon Safe travels!


Super place to stay. Thanks to entire staff. Look forward to staying again!

  • 14th Mar 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thank you kindly for the lovely review! Please take to heart that our team was extremely happy to receive your positive shout out. We look forward to having you again in the not-so-distant future! With whiskey and wanderlust, the entire HI-SF Downtown Staff.


Very expensive.It cost more than a hotel in Oakland.But the activities organised were well done.

Owner Comment (Hide)
We appreciate you taking the time to leave a review. San Francisco is one of the most expensive cities in the United States, and as a nonprofit organization, HIUSA does everything we can to maintain rates that make it possible to sustain a location in downtown San Francisco. A hotel in Oakland is likely going to be less expensive, as it has lower costs in most every sector compared to San Francisco. We're so happy you enjoyed our events! We hope you'll stay with us again in the future.


The location is really good!!!

  • 7th Mar 2014
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Female, 18-24
  • (1 review)


Clean modern hostel with all the amenities you need. The size kind of makes it lack atmosphere but there are lots of communal areas.Most of the staff were really helpful. One complaint is that the kitchen shuts at night which is a massive pain because they don't even let you put things in the fringe so we ended up having to throw food away which isn't ideal when you're on a budget.

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