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HI-San Francisco Downtown (Union Square) Reviews

312 Mason Street, San Francisco, California, USA

Reviews & Ratings Explained


1543 Total Reviews
  • 83%Value For Money
  • 88%Security
  • 95%Location
  • 86%Staff
  • 84%Atmosphere
  • 84%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Hostel was generally very good - friendly and helpful staff, nice breakfast, comfortable room, great location. Only minor criticisms were that several of the toilets and showers were out of order, so it was hard to find one at peak times in the morning. Also, some of the locks weren't working well - I apologise profusely to the lady I accidentally walked in on in the shower.


Very helpful staff and perfect location :)


Eh place was okay. I mean it's super clean and safe and the food is good but not the best place to meet people. Multiple nights went to the common room and everyone was just on there iphones or ipads and no one was talking to anyone...isn't that the point of hostels? To talk to people? I don't it may just have been my experience but wasn't the friendliest hostel or best place to meet people and the Asian guy receptionist was rude multiple times, not sure why, the rest of the staff was very nice.


Great; safe location, helpful staff, good value for the area, and clean and tidy. The only thing is the showers seemed to be out of order a lot, but it wasn't a problem as there was always a spare one. There are lots of free tours, and there is a taco night which is $5 with a beer too! Free healthy breakfast. A big thumbs up.

  • 10th Nov 2013
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


The staff didn't seem to be good at helping to find things to do other than drink.


The only complaint I would have about this hostel is that the showers were quite dirty but not the worst I've seen. Location is awesome, the rooms were clean, beds and pillows were comfy. Free breakfast was pretty good as well!


This was pretty much all round a good hostel. They had a lot of social events, nice breakfast, good location, secure, sinks in the bedrooms, big kitchen and large seating/TV areas. The floor I was on only had 2 toilets and 2 showers (others were being fixed) but didn't really turn out to be a problem and they were usually clean. Also, a slight warning, they put the prices up quite a lot if they are getting full!


Awesome hostel! The included breakfast is fantastic, the staff are great, and the rooms are clean and comfortable. I would totally stay here again when I'm back in San Francisco :)

Owner Comment (Hide)
We genuinely appreciate your positive feedback. It's fantastic to hear you had such a great stay with us in San Francisco. From the bottom of our hearts, we look forward to hosting you again in the future.


very pleased -- fantastic location, value, and cleanliness!

Owner Comment (Hide)
Thank you tremendously for your review. It made my day to hear you received the level of service that we strive so greatly to provide 24/7. We hope to have you back for any future San Francisco adventures.


I spent a very pleasant week here with two friends in a three-bed private room. The hostel was clean, the staff were friendly, the location was fantastic, and the breakfast was very good. The free coffee that's always available in the lobby was the icing on the cake. If I was really pedantic I'd have a moan about the water pressure in the showers. But I'm not, so I won't.


The Hostel is very well located. Just a block away from Union Square, with a lot of shops and cool places to eat. The staff is friendly and the hostela has a lot of activities.


It was a great experience, thank you so much. Very friendly staff, the location of the hostel was perfect, the vibe of the place was also great, the place was clean, the prices are very good for what you guys offer and the services also were top quality. The only suggestion i have, is that it could be better if you offered different kind of breakfast for the mornings. Gabriel

  • 28th Oct 2013
  • Novice Nomad
  • Anonymous
  • Mexico
  • Male, 18-24
  • (1 review)


Had the best time in SF. Superb staff, very friendly, amazing location...perfect place!


There was no where near enough bathrooms or power points!


When I checked out, I asked a bald staff member how to go to the airport (BART is out of service), and he said he was on "lunch break and could not help me" A negtive rating from me for this hostel.

Owner Comment (Hide)
Qi, We are so very sorry for any negative experience you may have had with one of our front desk agents. It's unfortunate you felt you didn't receive the customer service and care that we strive to provide to every guest that walk through our doors. We hope you'll let us provide that care and service for you the next time you're in San Francisco.


Overall it was an average to good experience. The location is ideally located because union square is well connected to all (touristy) parts of town. But there was a strong smell in the room (506 if I remember correctly) and no heat the first two days.


Awful smell, expensive.


The one thing that really bothered me about this hostel was the fact that every time I asked someone at the front desk a simple question about the BART, the status of the BART strike, or where a prominent site is, they never had any idea what I was talking about nor would they want to try to help me out. I feel like it is important for the staff to know a little about the public transportation or where the closest post office is.

  • 18th Oct 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Katelyn, Thank you for providing us feedback regarding your stay. I sincerely apologize for any lack of information regarding the BART strike. Going forward, I can assure you we will do our best to ensure our team has the necessary information available to provide our guests with a superb experience. I genuinely hope you'll stay with us again in the future. Kindest Regards, Marc Edwards Front Desk Senior Staff HI-San Francisco Downtown


When extending the stay in hostel, please kindly don't ask us to check out and check-in. Why couldn't we stay in the same room?

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