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HI - San Francisco - Downtown Reviews

312 Mason Street, San Francisco, USA

Reviews & Ratings Explained

87%

Rating
1680 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 95%Location
  • 88%Staff
  • 85%Atmosphere
  • 86%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Nice place to stay. Convenient location. A bit pricy but that's SF. Breakfast leaves a little to be desired. Rooms are big and comfortable. Would stay here again!


66%

A clean hostel in a good location. Beds were comfortable by hostel standards. Staff were unfriendly

  • 11th Jul 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • All Female Group, 18-24
  • (1 review)


91%

Awesome location, staff very friendly and helpful, offered some great activities ( Especially the bike tour). I was in a 4 bed dorm was great bit loud but expected from any city hostel ( Free ear plugs at reception). The room needed more power points and was bit disappointed with the kitchen area closing at 10 and the movie room not being open all night. Other than that I would stay here again.


89%

This was my second stay at Hi San Fran Downtown and it was exactly as I remembered. The location is superb, rooms are clean as are all the common areas. A simple breakfast is included each morning and they offer a range of different activities every day as well. I would certainly recommend this hostel to anyone, whether you are travelling solo, as a couple or with friends. A++


57%

I am the most griped about the Hostel not sticking to the promised price of what was owed on the HostelWorld Reservation sheet. The HostelWorld Reservation clearly said after paying the Reservation Deposit, I would owe $40.00 upon checking in. So what was I charged? $47.60. When I pointed this out, they just said, tough. Like it, or else go someplace else. The place was very old and seedy, right on the edge of the Tenderloin. That would have been OK, if the price was right. $53 X 4 persons

Owner Comment (Hide)
Please accept our apologies for any confusion about tax charges. As listed on Hostelworld, online prices do not include tax. When making a booking, the total price including tax due at check in is detailed in steps 1 and 5. We're sorry if it wasn't explained better at check in. Hopefully you were able to take advantage of free wifi, breakfast and daily free or cheap hostel activities. We hope you got to enjoy other areas close to us including Union Square, Chinatown, Nob Hill and North Beach.

86%

Not the best social atmosphere but you pay for the location, its close to everything. Staff was super friendly, cranky dining room cleaning lady though. Recommend for those with friends and looking for a bed to sleep in, also they have free ear plugs, just saying.


86%

It was really matching the expectation and good reviews of the others. Great location and hostel!


80%

Great place to know San Francisco, good location, friendly ambient, and the oportunity of meeting different travellers.


100%

the best hostel in town, friendly, green, nice people!. The organize events every night to enjoy several aspects os S.Francisco. HIGHLY RECOMMENDED!

  • 5th Jul 2014
  • Novice Nomad
  • Anonymous
  • Italy
  • Male, 31-40
  • (1 review)


83%

The hostel is great and we had a very pleasant stay. We had a private room with three beds, the room was very small for three people and luggage but it was ok, since we were out most of the day. The breakfast is good as well and we used the large kitchen (well-equipped) for cooking dinner. The only thing that was negative was that the bathrooms were sometimes a bit dirty.


100%

Just like a hotel, but with more atmosphere and personality

  • 3rd Jul 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 25-30
  • (1 review)


91%

If you want central SF you won't get better; if you are put off by tramps/homeless (a common and not to be feared element of down town SF) you might stay at their fisherman's wharf hostel...


94%

The twin room is clean and spacious.

  • 29th Jun 2014
  • Novice Nomad
  • Anonymous
  • Portugal
  • Female, 31-40
  • (1 review)


91%

I think the final price of $50dlls plus for the small room is a bit expensive

  • 29th Jun 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


80%

Great location, good facilities, however the staff were not that helpful in guiding you on what to do in their city and when asked they couldn't care less. Free breakfast if you like bagels everyday. So all in all good value for your money.


86%

We were a party of 5 people and were all very pleased with our descision to stay at this Hostel for our fist visit of San Francisco!

  • 27th Jun 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 41+
  • (1 review)


100%

Great hostel. Clean, friendly staff, good place to meet people, lots of activities, free breakfast, cheap dinners. Would definitely stay here again!


66%

Excellent location for central san francisco but Rooms were small and only two bathrooms on our floor. Breakfast was an insult also

  • 22nd Jun 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
We're stoked you liked our location. Each of our floors is equipped with three public restrooms accessible by guests and half of the rooms have restrooms en-suite. Although we can't guarantee a guest is assigned a room with a restroom, if we have the availability during your stay and a request for an en-suite dorm is made, we will do our best to accommodate you. We hope you'll enjoy the complimentary breakfast of authentic SF bagels, fresh organic fruit, porridge, jam, and coffee/tea next time.

100%

everything was great! I really enjoyed the time that I accomadated there. there's one thing that you might consider is a shuttle bus service. I was glad that you have the shuttle bus service to take us the airport. However, the bus driver was horrible. he kept saying cursing, and made passengers uncomfortable. It is scary for travellers to meet those kind of people during the trip. plz, consider about it. it might be good for you, too. Thank you.

  • 22nd Jun 2014
  • Novice Nomad
  • Anonymous
  • South Korea
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for informing us of your experience with the airport shuttle. We've used Lorrie's Airport Shuttle for several years due to their high level of integrity to our guests and timely arrivals. I can assure you, the situation you described is not an accurate representation of their service and on behalf of the hostel, we apologize for any negativity you encountered during your trip to the airport. We've reached out to Lorrie's to alert them of the mishap. Glad you enjoyed your stay with us!

100%

It was awesome, best hostel I have ever stayed at. Thanks

  • 21st Jun 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


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