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HI Washington DC Reviews

1009 11th Street, NW Washington, Washington DC, USA

Reviews & Ratings Explained

86%

Rating
3331 Total Reviews
  • 86%Value For Money
  • 89%Security
  • 91%Location
  • 88%Staff
  • 80%Atmosphere
  • 86%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Hostel was in a great location and the staff were really friendly. The man at breakfast was great! Would recommend as the hostel organises free tours of the city and some fun nights in the hostel! Great for travellers.


91%

I enjoyed my time at HI - Washington. The staff were friendly and helpful, there was a free tour which led us around all the big name monuments. There was breakfast included and all the main facilities you'd expect from a hostel.


74%

Great location, good staff, clean, and an average atmosphere. But the WORST WiFi connection ever. Extremely slow internet in Washington DC downtown.

Owner Comment (Hide)
Ekin, Thank you for your comments. We appreciate the feedback to help us improve our hostel for the next guests. Yes, the WiFi seems to be a point of contention, the more users, the slower it is. We are taking steps to improve its abilities with many users. Hopefully you will stay with us on your next trip to DC and have a better experience! Safe travels, Christina

80%

Bring ear plugs....was able to sleep because another guest was snoring so loudly!!!

Owner Comment (Hide)
Thank you for your comments and feedback! We really appreciate them, they help us to make everyone else's stay better! I'm sorry that you had a difficult night sleep. We do provide free ear plugs at the front desk, because we know one of the downsides of staying in shared accommodations are having potential snorers. If you stay with us again, we will have plenty of ear plugs for you, but hopefully you won't need them! Safe travels, Christina

60%

This was probably the worst Hostel International I've ever stayed at. It wasn't horrible- it just wasn't as new or clean as any other of their hostels in the US. My stays at the HI hostel in Chicago and San Francisco were much better. There's just something missing from this location. There are common areas but it feels totally devoid of any ambiance or personality. It also felt like the type of place no matter how much you cleaned it wouldn't ever feel clean. Probably needs a redesign.


71%

This is one of the nicer hostels in DC but might not be worth the extra money. There are a lot of hidden extras, like paying a few dollars more per night if you don't have an HI membership, or paying for a locker to store your things after you check out (most hostels do this for free). These things add up, and there was nothing too special about our experience that I though really justified those added costs. Still, the location is great, and the room and facilities fit our needs just fine.

  • 9th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Carly, Thank you for your feedback! Your comments help us to improve what we offer to our guests to make everyone's stay better. You seemed to have a good time in general despite a few fees. We do try and prepare our guests about the non member fee prior to arrival. We are a membership based non profit organization. The lockers in your room are free, the ones that are for storage are not owned by us and therefore a fee is charged. We're sorry. Safe travels, Christina

63%

good hostel, ticks all the boxes of a roadside hotel more or less, but it lacked any atmosphere and I have met far more people at much smaller, worse rated hostels all over the world!

Owner Comment (Hide)
Joseph, Thank you for your very honest feedback. It seems you weren't too happy with all of our accommodations, the atmosphere in particular. It is definitely a struggle to give everyone a memorable experience with such a large hostel. We do our best and our staff usually makes up the difference. We're constantly trying to improve. We hope you'll stay with us again and see if you have a better stay. Safe travels Christina

100%

Parking was not easy but doable.

  • 7th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


86%

Pros: Great location Breakfast included Free tours Cons: Kitchen should be also monitored by cams. More tours should be added.

Owner Comment (Hide)
Dollyann, Thank you for your comments! We really appreciate your feedback! I will let the activity coordinator know about your suggestion for more tours. She just like to do many more, but all of the tours are subject to volunteer availability. As far as the cameras in the kitchen, I agree, there is one there but there should be one more added. Come visit us again and see what improvements we've made. Safe travels, Christina

89%

Awesome place to stay while exploring D.C. equipment was perfect except for the mattresses which wheren't that comportable

Owner Comment (Hide)
Thank you so much for your wonderful review and generous comments! We actually just finished replacing all of the mattresses this week! Hopefully you will come stay with us again and have better night sleep! Safe travels!

77%

This is a big hostel so don't expect a lot of personal attention. In a good location, easy walk to the Mall, lots of food places close by. Beds were comfortable and really liked having 2 pillows (one over your head to block out snoring roommates!). Room was a little noisy as windows faced main road. Bathrooms very clean, kitchen could use a makeover and good scrubbing. Would recommend this hostel to friends.

Owner Comment (Hide)
Isabella, Thank you for your comments and review we really appreciate it! It's a big help in looking to improve all of our guests stay. It seems you enjoyed your overall stay, but had a few issues. We really try to have our staff make sure that they are extra friendly because we know how big hostels can feel. We also provide ear plugs for free at the front desk for noise in case you come to stay with us again! Safe travels, Christina

71%

This hostel is like a hotel very big on average. The breakfast was basic but basic fair. The beds are creaky and mattress thin. When storing your luggage when you arrive or when you are leaving there is a cost of 4 dollars, I've never known that before!. Also paying for using a computer I don't understand. But the rooms are pacey and bathroom is clean. The staff are helpful but need smiling lessons :-) .

Owner Comment (Hide)
Paul, Thank you for your review and feedback! We really do wish that we didn't have to charge for the lockers or computers. They are not owned by the hostel itself and unfortunately that is the charge that the company that owns them charges. We hope you'll come back and stay with us again and see how well we've improved! We'll work on the smiles :-) Safe travels, Christina

83%

"Free WiFi" means "No WiFi". I spoke with staff regarding this & the best result I could get back was "Sorry - Try Again Later" Next - My stay at this Hostel was more like staying at some sort of School Camp. There was some kind of School Group staying the night(aged roughly 12-13YRS). Their noise levels were set at "Concert Level" & their behaviour in the Kitchenette Area was absurd. I had to personally confront their teacher to tone it down because staff didnt want to deal with it when asked

  • 29th Sep 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Ben, Thank you for your honest feedback and comments. We really do appreciate it, its very helpful for us to make all of our guests stay better. I am so very sorry that you had some discomfort during your stay. We usually try our best to ensure that the group leaders control their children when they stay here. I will speak with our staff in reiterating this for the comfort for all of our guests. The WiFi is a bit of a challenge that we are working on improving. Safe travels,

89%

a little noisy outside the hotel (construction, people singing or yelling, car horns, etc) so you definitely need ear plugs. staff was very helpful and friendly. bathrooms were clean and so were rooms. Great location, within walking distance of everything

  • 28th Sep 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Leah, Thank you so much for your feedback and great review! I'm so sorry that it was a bit noisy for you, we do offer free ear plugs at the front desk for just this issue. I hope you'll stay with us again on your next visit to DC! Safe travels, Christina

77%

Too quiet for a hostel

  • 27th Sep 2015
  • Novice Nomad
  • Anonymous
  • Argentina
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Matias, Thank you for your feedback and review! We really appreciate it in helping us making a better stay for everyone. I'm sorry that your stay was a bit lackluster than expected. We try not to have it too noisy :-) Safe travels, Christina

97%

The location is great just a 10 min walk to the museums. Friendly staff and very affordable .

Owner Comment (Hide)
Vladimir, Thank you so much for your great review and comments! We really appreciate it! We look forward to you staying with us on your next visit to DC! Safe travels, Christina

94%

Brilliant location

Owner Comment (Hide)
Thank you so much for your great review and comments! We really appreciate it! We like where we are located too! We look forward to you staying with us on your next visit to DC hopefully! Safe travels, Christina

86%

Great location. Easy walk and from places. Clean rooms.

Owner Comment (Hide)
Melinda, Thank you for your great review and feedback! We look forward to you staying with us again on your next visit to Washington! Safe travels, Christina

83%

Good value for money

Owner Comment (Hide)
Thank you so much for your great review and comment! We really appreciate it! We look forward to you staying with us on your next visit to Washington DC! Safe travels, Christina

94%

I really liked my stay at the hostel. The place was very clean and I met a lot of friendly people. I stayed in the 10-bed room for two nights; in one of the nights the place was full, and in the other night there were 5 guys. Despite this, the room didn't seem crowded, and there was plenty of space for everybody. I had a locker for myself and the room was accessible only for people with the key card. I would definitely stay there again.

Owner Comment (Hide)
Thank you so much for your great review it was very helpful! We look forward to having you stay with us hopefully again on your next visit to DC! Safe travels, Christina

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