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Hacienda Resort & Beach Club Reviews

100/3 Moo.1 Baan Tai, Surat Thani, Koh Phangan, Thailand

Reviews & Ratings Explained

69%

Rating
12 Total Reviews
  • 67%Value For Money
  • 60%Security
  • 73%Location
  • 60%Staff
  • 73%Atmosphere
  • 73%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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63%

Not to enthusiastic about Hacienda resort. A lot of Thai youngsters working here, that is not a problem by itself. But did't found them that helpful. Staff was not the biggest asset. Bungalow we had was extremely basic. Pool although is nice. Room gets controlled when you checkout, feels like staff didn't trust us.


66%

Staff complaining in front of us a few times how they were overworked. Mgmt seems disorganized. Don't book ferry tickets through them, cheaper at the pier. We had a bungalow, it was fine. Pool was nice, beach front had big rocks on it. Not many beach chairs for number of rooms. Was a pretty meh experience here, probably wouldn't recommend.

Owner Comment (Hide)
I apologize about my staff. On Koh Phangan each month we have 3 quiet weeks and one crazy busy week over full moon. They should not concern guests with this and are certainly not overworked. Imagine a job with 3 weeks getting paid to relax on the beach! For the ferry tickets, we charge a small surcharge (about 50 baht per ticket). Cheaper than a taxi to the pier and back and easier than walking! Our beach has a rock wall to protect from the weather, but is a sandy beach.



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