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Hanoi Central Star Hotel Reviews

27 Phu Doan Street, Hoan Kiem District, Hanoi, Vietnam

Reviews & Ratings Explained

95%

Rating
108 Total Reviews
  • 95%Value For Money
  • 97%Security
  • 96%Location
  • 97%Staff
  • 88%Atmosphere
  • 96%Cleanliness
  • 94%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Lovely hotel, clean. Friendly staff. We booked everything through the hotel and it was convenient and well-priced. Very helpful. Good location - not too long to walk into the city centre.

  • 11th Dec 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 31-40
  • (1 review)


100%

In particular, staff service was perfect. The staff was extremely friendly and helpful. We were completely satisfied.Tours and Airport Shuttle definitely book through the hotel. Do all our trips (Halong Bay, Halong Bay dry) through the hotel (incl. Aiport shuttle etc.). Reasonable price, super Oranisation and super quality.


100%

A very good hotel that I recommend gladly. The staff is very helpful, smiling and very reactive. The room was clean and functional with a large bed, breakfast is good and the hotel is very well placed. A very good hotel That I'd recommend. Service is very good and attentive with a nice staff. The room was clean with a big bed. Breakfast is good and the hotel's location is great


77%

It is from the same group as Serendipity hostel and almost the same type of building. Good relation price quality.


100%

We were warmly welcomed on our arrival and have first of all get a few tips on where to eat, what sights there and got answers to all our questions. The staff was very friendly and accommodating. We felt very comfortable. We each have to transfer to and from the airport through the hotel, which has also worked very well.


100%

Hotel staff very friendly, did their best to give us rooms as soon as possible because the two times we settled there we arrived very early. We booked trips to Sapa and Halong Bay with them online and everything was very well organized and very good price. The hotel is located close to all the attractions of Hanoi, you can walk everywhere.


97%

Excellent value for visiting Hanoi and the northern sites. Located in the Old Centre of Hanoi, the room was very clean, well- equipped, small but certainly it is a city hotel. The trip was very well organized, honest description and good prices. The staff were very friendly and helpful bring to their guests a satisfaction during their stay here. Do not hesitate to book this => Good value.

  • 9th Nov 2014
  • Novice Nomad
  • Anonymous
  • Chile
  • All Female Group, 25-30
  • (1 review)


100%

SUPERB STAY OF BOTH THE QUALITY HOTEL IN ITS POSITION IN THE OLD TOWN and THE STAFF MAKES EVERYTHING FOR YOUR STAY IS PERFECT.


100%

Good quality hotel, smiling and helpful, willing to help, a lot of ameniities in the room. Plentiful and good breakfast with pancake, noodle soup, egg, conflakes,.... . The staff were very friendly, helpful and introduced us to some good tours, good value for money. Location is walking distance to many shops, restaurants, historical sites...

  • 5th Nov 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Couple, 25-30
  • (1 review)


100%

We were very impressed by the very friendly and courteous hotel staff, every need was met, the breakfast was good and plentiful, the room was very nice and clean, the bathroom was well equipped, The hotel's location was ideal for exploring the city. The tours to Halong Bay and Sapa were excellent, well-organized and great value. We really enjoyed our stay here and definitely would recommend this hotel to anyone looking for an ideal place stay in Hanoi Old Quarter.

  • 14th Oct 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


100%

We recommend this hotel for people who want a comfortable, while remaining reasonable in price. Very good breakfast. Comfortable and perfectly equipped. Great location and great service.


100%

The hotel located in a very good location, the staff are very friendly and want to help with anything, They gave us the map of Hanoi and explain where and when to go to, the room is clean, spacious and very comfortable. We got our Halong Bay tour booked through the hotel and It was exactly described and beyond our expectation. We really enjoyed our stay and their trip. We will definitely recommend to stay here, if you want to save money and sleep in a good place, this is the place !!!

  • 10th Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 25-30
  • (1 review)


91%

Lovely helpful staff, room was large (double) clean and well appointed. Quiet hotel, breakfasts and location excellent. Worth getting hotel to organise taxi to/from airport as much cheaper, fixed rate.


80%

Excellent stay. Very friendly staff, always happy to help and lend a charger for phones and cameras. Fantastic location central location. Would recommend for couples, groups and backpackers with a few more spare dollars.


100%

The hotel was far beyond our expectation, the rooms are very clean, quiet and comfortable. Centrally located in the old town, just a short walk to must-see places and you are already at the heart of the Hanoian. The staff is attentive and very helpful. Big thank you to them and their numerous tours and their organization was perfect, we have been so happy ! Finally, prices are quite fair, $15 per person /a double room, breakfast included . Would recommend if you are looking for a cheap hotel

  • 23rd Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 25-30
  • (1 review)


100%

Dung was a fantastic host to our first night in Vietnam. Through email she helped us get picked up from the airport and informed us of what to look for. She was our travel agent and local help and really made this stay exceptional. The rooms are spacious and clean, and the hotel is conveniently located in a great part of town, close to attractions and phenomenal food (I recommend skipping the big restaurants and eating with the locals). I would definitely stay at this hotel again.


100%

They were incredibly kind and very helpful. They booked good tours and transport at cost. Sue's a homie.


86%

Our third stay in this hotel. The last time we stayed 4 nights. Staff was always very friendly and familiar. We enjoyed our stay here and would recommend. We also enjoyed the trip to Mai Chau.


86%

Friendly and helpful staff. Very good information between the staff. Location, Cleanliness and Value for money good. We booked a 3 day trip to Halong Bay thrugh the Hotel. Nature and food were good and also 1 guide. But the other guides and especially accomondations were not so good. We were also promised to get a bigger room, but we didn't. As a "appology" we got a free ride to the airport.


100%

The whole experience was marked by the attention of the reception team, concerned about our well-being both in the hotel and in our tours to Halong Bay and Sapa. The little touches, such as laptop in the room completed to seduce us. We were delighted.

  • 25th Aug 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 25-30
  • (1 review)


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