Hanoi Ciao Hostel Reviews
Reviews & Ratings Explained
The rating percentage is calculated from customers who booked within the last 12 months.
All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »
Booked Sapa and Halong tours through this hotel, Anna was helpful to assist me through email. Met Tommy, he was good in assisting me too, not to forget Lan and the other crews were there to assist me day by day. Whats more, the last 2 days i was upgraded with a better room due to faulty shower where i was supposed to stay in that room.
- Novice Nomad
- Male, 25-30
- (1 review)
The staff at Hanoi Ciao wet out of their way to help us and to make our stay special. Praise goes to Lan who is a fantastic asset to the team. The hotel was in a great location and really very good value
We had a room on the first floor which was full of cockroaches by the middle of the night. We got moved to the 5th floor and this was better. Wifi was abit temperamental. Some staff were ok. One chap didn't talk a word of English so that was difficult and frustrating at times.
Room was inhabited by small ants. Every morning I had to clean them off my staff. A/C did not work properly. Once installed the A/C has probably been never cleaned or checked. It worked more like fan with no cooling or drying functionality. Staff was friendly (nothing special in Vietnam) by not very honest at the same time. On the plus side, it must be sad that location of the Ciao Hotel is excellent. Would I stay in the hotel once more? No.
I've been to 3 Hotels in the city and this was by far the best one!!! Best rooms, best staff and in a silent alley to ge a good sleep without noise.
We had a lovely stay at this clean and nice hotel. Staff was very (!) friendly and helpful. We've organised two tours via their agency and both were very well organised. We've got our money's worth. The last night, after the second tour, the aircon was broken in our room. The staff had a room booked at a sister-hotel (with apologies), to which we were brought by a payed-for taxi. This hotel had a better location but was a bit of a lesser quality. In the end we definitely recommend staying here!
It kills me to write it because everyone there was so nice and really wanted to just be good hosts but I have to be blunt. Stay here. Book your tours, bus tickets, travel, etc... elsewhere. I cannot say I was satisfied with the travel agency services. However I must re-iterate, The staff and the property are great. The location is fantastic.
Great location and so friendly hostel,good Ha Long Bay trip....Definitely we stay hear again
- Novice Nomad
- Mixed Group, 31-40
- (1 review)
The rooms are adequate and competitive with the many hotels on this block. The difference here, though, is that staff went above and beyond the call of duty to help make my stay in Hanoi enjoyable.
This is a clean and friendly hostel in a quiet street. The room was great and came with a computer and wifi access. Staff were friendly though at times it was hard to communicate. Location was excellent.