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Hanoi Ciao Hostel Reviews

8 Tho Xuong Lane, Au Trieu Street, Hoan Kiem District, Hanoi, Vietnam

Reviews & Ratings Explained


101 Total Reviews
  • 75%Value For Money
  • 75%Security
  • 83%Location
  • 85%Staff
  • 68%Atmosphere
  • 75%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Very kind staff, they let us have a shower before check in and helped us with trips.


staff was helpful and location was good. Walking from lake and shopping market.


Arrived very early to a friendly welcome. Fortunate to get a free upgrade to a deluxe room due to low season. Staff were well spoken and helpful. Located 3 minutes walk from Hanoi Backpackers for transport to other locations and other backpackers. Bed was really comfortable. Only negative was an energetic bell ringer in the local church who doesn't seem to be able to tell the time. Not the hotels fault, just one mans comical opinion.


This hotel was awful. We booked a double room but got given a twin. The air conditioning did not work and the toilet overflowed into the bathroom so the whole room smelled. The hotel was not clean and the staff were not helpful. Only good thing is the location.


The staff were lovely and extremely helpful, we rely felt like they cared that we had a good time.. Breakfast wasn't great and the rooms are a bit run down but clean, and at such a cheap price can't complain really. Perfect location right in the heart of the old town. No frills but It was exactly what we were looking for.

  • 25th Jul 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


good location, clean rooms, friendly and helpful staff

  • 20th Jul 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Couple, 18-24
  • (1 review)


I really recommande This hotel ! Good location, the personal are really helpful and friendly. The room was really clean and perfectly quiet !

  • 8th Jun 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)

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