Hanoi Ciao Hostel Reviews
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Booked Sapa and Halong tours through this hotel, Anna was helpful to assist me through email. Met Tommy, he was good in assisting me too, not to forget Lan and the other crews were there to assist me day by day. Whats more, the last 2 days i was upgraded with a better room due to faulty shower where i was supposed to stay in that room.
- Novice Nomad
- Male, 25-30
- (1 review)
The staff at Hanoi Ciao wet out of their way to help us and to make our stay special. Praise goes to Lan who is a fantastic asset to the team. The hotel was in a great location and really very good value
We had a room on the first floor which was full of cockroaches by the middle of the night. We got moved to the 5th floor and this was better. Wifi was abit temperamental. Some staff were ok. One chap didn't talk a word of English so that was difficult and frustrating at times.
Room was inhabited by small ants. Every morning I had to clean them off my staff. A/C did not work properly. Once installed the A/C has probably been never cleaned or checked. It worked more like fan with no cooling or drying functionality. Staff was friendly (nothing special in Vietnam) by not very honest at the same time. On the plus side, it must be sad that location of the Ciao Hotel is excellent. Would I stay in the hotel once more? No.