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Hanoi City Hostel Reviews

95B Hang Ga, Hoan Kiem, Hanoi, Vietnam

Reviews & Ratings Explained

90%

Rating
117 Total Reviews
  • 91%Value For Money
  • 96%Security
  • 91%Location
  • 94%Staff
  • 80%Atmosphere
  • 93%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Staff were very nice and helpful. Had some issues with water pressure in the shower, but other than that, the stay was wonderful.


100%

Great hostel with very friendly staff. Breakfast was great and the rooms really clean

  • 23rd Jun 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


94%

Basic but fine. No real area to socialize.


86%

The staff were so friendly and ready to help us pick the best excursions tailored to our needs- i.e. not a party boat to Ha Long but not a boat full of old people! Free water, breakfast included, safe box in the room, toiletries provided GREAT! Only problem was extending our stay- when we arrived from our excursion in the evening the room still wasn't ready and the shower electrocuted our friend!!! They gave us a new room straight away. Also worth noting the water pressure drops from time to tim


100%

We stayed in a private triple room with A/C and we liked it so much we stayed there again the second time we were in Hanoi. The staff are very friendly and helpful, speak good English, helped us plan our trip in Hanoi, and answered all our questions. The location is great for exploring the old quarter. The wifi and A/C worked great in the room. It felt very secure with 24/7 front desk staff and safety deposit boxes in the rooms. Nice, clean bathrooms with towels, soap, toothbrushes.


100%

Hannah (and the other staff) were incredibly helpful in booking our tours around halong bay and sapa, including painstakingly finding transport for us over the busy public holiday period. We had a fantastic time on both trips, and the prices we paid seemed to be very reasonable compared to what others had paid for the same thing.

  • 26th Apr 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


86%

Good location and excellent customer service. Staff was very friendly and helped us book the tours we wanted (Sapa and Halong Bay). They also helped us book a regular fare taxi to the airport (if we had gotten a taxi on the street, the price would've been much higher). Our room was clean, beds were comfy, bathroom inside room, and towels provided. They also stored our bags safely for a couple of days while we were away. Would definitely stay here again as they provide good value for money.

  • 30th Mar 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Male, 25-30
  • (1 review)


89%

The lady is brillant. She speaks good english, try to help with everything and she is friendly. The guy is OK, he doesnt speak well english. The room is confortable; wifi is good (inside the room), hot shower, towels, a lot of eletrical socks, confortable beds. The location is good. They organized a day trips, halong bay and another ones (reasonable price)


The reviews below do not count toward the property's recent rating.
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100%

They helped us out so much. Central, amazing rooms and grat staf. Go here!


94%

a very nice and central hostel.


91%

Staff were very helpful and welcoming arriving late from Noi Bia airport. Hotel transfer was brilliant. Breakfast simple but good and rooms clean and spacious. Hannah was really helpful and can reccomend booking HaLong Bay/Cat Ba through them.

  • 16th Jan 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


100%

Had a fantastic stay at Hanoi City Hostel! They were very accommodating and all staff for friendly and went out of there way to be helpful.


97%

As we came in the crew took care of us kindly. The room was clean and very comfortable. Also, the staff helped us with ordering trips, taxi etc with a lot of pattion and smiles. We would like to recommend about this hostel warmly :-)

  • 5th Nov 2013
  • Novice Nomad
  • Anonymous
  • Israel
  • Couple, 41+
  • (1 review)


100%

Very nice hostal to stay. we had to book for 14 people which was no problem. they all so sorted out the pick up from the airport which was very helpfully. We all Decided that we wanted to do the ha long bay boat trip which again they sorted

  • 17th Oct 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


83%

The staff were super friendly, specially Moon! Thanks Moon for taking care of our Halong Bay trip :D

  • 8th Aug 2013
  • Novice Nomad
  • Anonymous
  • Philippines
  • Female, 25-30
  • (1 review)


89%

I liked this place! Staff was super friendly and helpful, especially the guy who usually works the night shift. And while they did mention tours 2-3 times, they didn't really pester us to book something with them, which in the end we did anyway (Perfume Pagoda, pretty good). The room was very nice, just the bathroom seemed a bit dated. For that price I certainly won't complain, especially since a decent breakfast is included too! I like the location, close to everything, but still rather quiet.


91%

The location is perfect, in the middle of the old town. You can walk to all the interesting places in Ha Noi. The staff was very nice. They helped us so much. The whole hostel is very clean (we got fresh towels every day and they also cleaned the room and the bathroom every day). They also offer a simple breakfast and the safe in the room made us feel safe ;)


97%

The nicest staff so ar in Southeast Asia!


94%

Super friendly and very helpful staff plus nice big clean cold room. Highly recommended!


97%

The staff were very helpful and sorted out all our transport all over vietnam


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