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Hanoi Culture Hostel Reviews

28 Bat Su Str, Hang Bo, Hoan Kiem, Hanoi, Vietnam

Reviews & Ratings Explained


66 Total Reviews
  • 93%Value For Money
  • 96%Security
  • 95%Location
  • 98%Staff
  • 89%Atmosphere
  • 96%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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In 6 months of travelling so far this is the best hostel we have stayed in. It is more like a hotel than a hostel. The room and ensuite were modern and clean, the breakfast was good too but it was the amazing staff that made our stay so good. We arrived late and were greeted by such a friendly guy when we arrived (rare for a hostel when getting in late). They helped us book trips and train tickets and even posted something back home for us doing all the leg work. I could go on. Amazing place!


Good place, convenient location, let is keep our bags there when we went to halong bay. They even provided us with transfers to their sister hotel when we returned and there was no rooms left there.


We didn't actually end up sleeping here, so I can't speak to the facilities or atmosphere, but it's worth mentioning our experience with them. Booking thru HostelWorld, we arrived here only to have them tell us there was a water leak in our room. They then set us up in another (posher) hotel and paid the price difference. They were very apologetic, even paid for a cab to the next place and handled everything professionally. We really appreciated the gesture; it's not something you'll see often!

  • 25th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 18-24
  • (1 review)


Great service by the staff! very friendly and willing to help you with a lot of travel things like sightseeing in Hanoi or bus tickets to Cat Ba. They dealt wel with issue we had with our bathroom. Professional outfit.


It is perfect there. The rooms are so beautiful and clean. You get new towels every day and they clean the room everyday. The breakfast is a la carte and delicious. Couldnt find anything to complain about. Book it!! The cheaper rooms are much more quiet. The More expansive ones are only bigger!

  • 19th Mar 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Mixed Group, 25-30
  • (1 review)


the hostel was great and the staff was excellent. very good english speakers and helpful. the only down point was that i was placed on the 5th floor. getting up and down the flights of stairs was exhausting! And also I tried both my credit cards but for some reason they didn't work (they were working fine during the whole trip everywhere else).


The staff was very kind and eager to help but their recommendations tended to benefit their own network of tour groups. This is par for the course though and our stay was generally very pleasant. Get the pho for breakfast they get it fresh off the street in the morning and it is delicious.


When we arrived we were upgraded and the staff were really nice The room was great, nice and big with tv and free sweets and tea and coffee Would definitely recommend staying at this hotel


Ms. Khanh and the staff are so friendly and really go out of their way to make you feel welcome in Hanoi. The facilities are great, beds and bathrooms are clean and excellent. Great location. I liked them so much I came back 2 more times when I passed through Hanoi. They even let me eat lunch with them on the last day!


The hostel's offers for Trips to Ha Long Bay And Sapa were quite expensive in Point of what is included in the tourprogramme. The Information given by the Staff was not really nice.


This hostel and all of the staff were fantastic! We had a very nice room with an ensuite and balcony and the location was incredible, as we were right in the middle of the Old Quarter. The staff at the hostel, especially the receptionist Thuy, were very well informed, extremely kind and helpful, and spoke good english. They consistently went out of their way to ensure that we had a good stay and even knew our names and where we were from! Would definitely recommend to others.


Excellent Hotel! The price is so cheap compared to what you get. Definitly choose that hotel if you have to stay in Hanoi!


Never met nicer people than the people from this hostel! They really care to make you spend an amazing trip. They help you with everything and treat you like family!


As soon as we arrived, the staff were more than accommodating. We couldn't check into our room until a guest checked out and it was cleaned, but they served us breakfast and tea and did everything possible to make us comfortable. Unfortunately, the room we booked needed bathroom repairs so they walked us to a nearby partner hotel (indochina queen II hotel, which was awesome) and they paid the difference in room cost. Excellent service despite a not ideal situation. From what we saw, very clean 2


Awesome place. One stop shot for airport shuttle, getting taxi, booking tours and of course a room as well.


The staff was very good


Hanoi culture hostel overbooked so once we arrived they told us we would be moved to posh hotel and they would pay the difference. This review is for posh hotel. No complaints except the walls are paper thin so noise was an issue


Good, clean hostel, very helpful staff, good breakfast. Double rooms are small and clean but not as described on their profile. Rooms on the street side are a bit noisy and cold in the winter. You can book tours but they are quite expensive for what you get out of it. But in general okay.


They are soooo incredibly helpful. I can just recommend this place.


After seven months of travel, this place is easily at the top of my list. It's clean, spacious, the AC works well, and most importantly, the wifi was CRAZY fast. Staff were great. Breakfast was large and it's nice you can pick as many pineapple, watermelon, and bananas as you wish. Location is very central. I highly recommend.

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