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Hanoi Culture Hostel Reviews

28 Bat Su Str, Hang Bo, Hoan Kiem, Hanoi, Vietnam

Reviews & Ratings Explained


97 Total Reviews
  • 91%Value For Money
  • 90%Security
  • 91%Location
  • 93%Staff
  • 85%Atmosphere
  • 92%Cleanliness
  • 94%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I would really never recommend Hanoi Culture Hostel. We booked a four-bed dorm & a private room. HOWEVER, upon arrival, they moved those in the 4-bed to a different, VERY rundown, VERY dirty hotel! They actually split our group/family up at 2 different locations between accommodations. Instead of honoring our booking in the clean, well-maintained, friendly Hanoi Culture Hostel, they took our money and moved us to a dirty, dinghy, poorly maintained hotel.


PROS: Fantastic and helpful staff, beautiful decor, free map, close to night market, great for a more low key environment, it was very clean, and definitely worth the value. The hot water was great and having a hair dryer was awesome. CONS: They did not have a security box in the room we stayed in and the room was very small. It was a double room but an additional bed was added which made space very tight. If you are looking for a social atmosphere, it doesn't have a lounge for socializing.


The room was big, comfortable and very clean. Free breakfast was very good. Staff was always very nice and helpful.


Staff was soooo friendly and helpful. Clean, comfortable and accomodatting. Would recommend!


Staff were super friendly and helpful, able to book everything for us without being pushy. Often the price they found was cheaper than online. Snacks, fresh fruits, and juice complimentary upon arrival. Rooms are good, although if you are on the top floor the lack of elevator could tire those who are not in good shape. Breakfast was good with a few options. This is not a hostel though and one is unlikely to meet others here. Would definitely recommend.


I was originally booked in for a 4 bed f/dorm but upon check in was moved to a 6 bed f/dorm in a separate building down the road (Hanoi City Bacpackers) also owned by Culture Hostel. Apart from this the service and friendliness of this hostel is IMPECCABLE. They helped me to organize my Sapa trek, Halong Bay Cruise and onward travel to Phong Nha. I was able to store luggage, use their staff shower facilities and was even picked up at 430am from one trip and allowed to sleep on their benches!


Best hostel we stayed at in Hanoi. We were greeted with juice and fruit, and the friendly helpful staff take your bags for you. We shared a 4 bed dorm and the bunk beds quite big and fairly soft. Better then most places we stayed. We had some problems with our sink which leaked everywhere and they had no problems switching rooms for us. The breakfast was great too! Highly recommend!


Very friendly staff in decent hostel.


Culture Hostel by far was one of the best places I've ever stayed. Not for the rooms or atmosphere (although both were good), but because of the staff. The staff at Culture Hostel went out of their way to help my friends and I. They helped us book Halong Bay and Ha Giang. In Hanoi, we had a situation occur, and the staff went above and beyond to resolve it. I've never been treated so well by a hostel or hotel's staff as I was treated at Culture Hostel. Totally worth the money.


Excellent staff, friendly, helpful. in an excellent location. Amazing free breakfast bananna pancakes 5 star. Room was so clean and was cleaned everyday! Location is great. 5 mins walk to nightmarket and easy to find good food nearby. The wifi was also excellent. Theyre also travel agents so we book trips with them. Made our stay in Hanoi perfect.


Incredibly helpful staff, really went out of their way for us. They gave us an excellent price on a Halong Bay trip. It was 30% cheaper than booking directly with the tour company. Nice place to stay.


Great service and very clean and nice dorms.

  • 16th Oct 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)


Had a great stay before leaving Vietnam. The staff was friendly and welcoming.


Upon check in we were greeted with a banana and some juice and advised that the booking they had received was for a 4 bed dorm and not 2 separate bedrooms. They offered us the choice of which one we would like, the dorm being slightly cheaper. We stuck with the 2 bed rooms and the rooms we received were lovely. We booked a taxi to the airport and, due to the early departure (6am) the staff had prepared us a breakfast of toast, jam and banana to take away with.


Excellent hotel, the staff couldn't help enough and booked a halong bay tour with extra nights on Cat Ba Island for us. Due to illness we tried to extend our stay and the hotel was full but we were given two sister hotel options and they offered to take us to see the rooms before we decided. Also carried our bags to the new hotel which was much appreciated.


Great, safe hotel with clean and comfy rooms. Mr. Nguyen Thi at the front desk was really helpful in booking my bus tickets out of Hanoi and suggested good restaurants. Breakfast options were tasty. highly recommended.

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