Hanoi Culture Hostel Reviews
Reviews & Ratings Explained
The rating percentage is calculated from customers who booked within the last 12 months.
All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »
By far the best hostel in Hanoi with incredibly friendly and helpful staff. We ended up staying for a total of two weeks at this hostel as we needed to get our visas for other countries sorted out and the staff couldn't have been more helpful, organising taxis to the embassy, translating with the embassy for us over the phone and ensuring our stay in Hanoi was comfortable and enjoyable. Train and bus tickets can be booked and delivered to the hostel for you as well as tours to Halong Bay & Sapa
We had a great stay! The whole staff was incredible and extremely friendly! They made our stay fantastic, it was my favorite hotel we stayed in travelling in Vietnam for a month!
In 6 months of travelling so far this is the best hostel we have stayed in. It is more like a hotel than a hostel. The room and ensuite were modern and clean, the breakfast was good too but it was the amazing staff that made our stay so good. We arrived late and were greeted by such a friendly guy when we arrived (rare for a hostel when getting in late). They helped us book trips and train tickets and even posted something back home for us doing all the leg work. I could go on. Amazing place!
Good place, convenient location, let is keep our bags there when we went to halong bay. They even provided us with transfers to their sister hotel when we returned and there was no rooms left there.
We didn't actually end up sleeping here, so I can't speak to the facilities or atmosphere, but it's worth mentioning our experience with them. Booking thru HostelWorld, we arrived here only to have them tell us there was a water leak in our room. They then set us up in another (posher) hotel and paid the price difference. They were very apologetic, even paid for a cab to the next place and handled everything professionally. We really appreciated the gesture; it's not something you'll see often!
- Novice Nomad
- Couple, 18-24
- (1 review)
Great service by the staff! very friendly and willing to help you with a lot of travel things like sightseeing in Hanoi or bus tickets to Cat Ba. They dealt wel with issue we had with our bathroom. Professional outfit.
It is perfect there. The rooms are so beautiful and clean. You get new towels every day and they clean the room everyday. The breakfast is a la carte and delicious. Couldnt find anything to complain about. Book it!! The cheaper rooms are much more quiet. The More expansive ones are only bigger!
- Novice Nomad
- Mixed Group, 25-30
- (1 review)
the hostel was great and the staff was excellent. very good english speakers and helpful. the only down point was that i was placed on the 5th floor. getting up and down the flights of stairs was exhausting! And also I tried both my credit cards but for some reason they didn't work (they were working fine during the whole trip everywhere else).
The staff was very kind and eager to help but their recommendations tended to benefit their own network of tour groups. This is par for the course though and our stay was generally very pleasant. Get the pho for breakfast they get it fresh off the street in the morning and it is delicious.
When we arrived we were upgraded and the staff were really nice The room was great, nice and big with tv and free sweets and tea and coffee Would definitely recommend staying at this hotel
Ms. Khanh and the staff are so friendly and really go out of their way to make you feel welcome in Hanoi. The facilities are great, beds and bathrooms are clean and excellent. Great location. I liked them so much I came back 2 more times when I passed through Hanoi. They even let me eat lunch with them on the last day!
The hostel's offers for Trips to Ha Long Bay And Sapa were quite expensive in Point of what is included in the tourprogramme. The Information given by the Staff was not really nice.
This hostel and all of the staff were fantastic! We had a very nice room with an ensuite and balcony and the location was incredible, as we were right in the middle of the Old Quarter. The staff at the hostel, especially the receptionist Thuy, were very well informed, extremely kind and helpful, and spoke good english. They consistently went out of their way to ensure that we had a good stay and even knew our names and where we were from! Would definitely recommend to others.
Excellent Hotel! The price is so cheap compared to what you get. Definitly choose that hotel if you have to stay in Hanoi!
Never met nicer people than the people from this hostel! They really care to make you spend an amazing trip. They help you with everything and treat you like family!
As soon as we arrived, the staff were more than accommodating. We couldn't check into our room until a guest checked out and it was cleaned, but they served us breakfast and tea and did everything possible to make us comfortable. Unfortunately, the room we booked needed bathroom repairs so they walked us to a nearby partner hotel (indochina queen II hotel, which was awesome) and they paid the difference in room cost. Excellent service despite a not ideal situation. From what we saw, very clean 2