Hanoi Serendipity Hotel Reviews
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Very good hotel, not too expensive, located in the heart of Hanoi, near the lake, very quiet, in a small street near the cathedral. You can visit all the city center on foot We had a very nice, clean and comfortable with window.Very helpful and attentive staff. They helped us get our luggage which had missed at the airport and arrived the next day. We booked 02 tours through them with reasonable prices and well-organized. Breakfast very was great even if the room is a bit small
- Novice Nomad
- Male, 31-40
- (1 review)
We are group of 3 people but we stayed in 02 different rooms. Both rooms of our group were very clean and comforttable equipped with TV, air conditioning, internet access free wifi. Computer in our room. No restaurant but very good breakfast. Good laundry service. The Halong Bay trip that we booked through was excellent. We highly recommend Hanoi Serendipity Hotel. Please look no further. Worth every cent. Thumbs up !!!
The staff at this place are amazing!! Especially Henry who helped us out with many things as well as being incredibly friendly. If we ever return to Hanoi we will 100% stay here again. I would say arange pick up from airport/train station as many people and fake hotels pretend to be this place and try and make you stay in there rubbish hotel. Great place when finally there though!
We had a lovely time in this hotel. Nice staff, maybe a bit too much talk about booking tours with them though. But we booked our tour to ha long bay w them and we had an excellent time and did not pay more than others on the same trip. So overall a very nice hotel!
No any disappointment. The hotel is very well located in the historical center, located near the tourist places on foot. The staff is really friendly, attentive, helpful and always find a solution without being aggressive or trying to sell you lots of excursions. Lily, a slim girl always went out of her way to help us if we needed. The room was so clean and comfortable, equipped with many amenities. The breakfast was so good and hot enough for us to get an enormous start before our trips
A great location and with worth the greatest effort to find. The staff are more than helpful with information for travel. Lily and co-workers are friendly, attentive and very polite. The room was so clean and confortable, Wifi internet worked very fast.
- Novice Nomad
- Mixed Group, 25-30
- (1 review)
Nicely decorated and spacious rooms, very clean and with excellent AC. Excellent big bed. I needed a night off from the hostels and this is a great place to relax, also has an ATM in reception which is really handy.
They couldn't have been more helpful. First class service.
We can not rave enough about this hotel. The room were spacious, clean and really comfortable with all amenities and computer. The location is conveniently located in Hanoi Center, all in walking distance. The staff were outstanding in helping us and taking care of us. Whenever we had any request, they approached and help us. Tour organization was perfect, we really enjoyed it. We would highly recommend this hotel to anyone looking for a 2nd to Non service hotel to my friends and travellers
Bringing customer service to the next level! This is a fabulous hotel, fantastic amenities, wonderful staff always willing to advise and offer insight into your planning, and delicious breakfast. Would stay there again in a heartbeat. They're also wonderful for arranging tours. Location couldn't be more ideal, and the room was absolutely lovely. Can't say enough good things, honestly!
Hanoi Serendipity Hotel was a fabulous stop on our tour of Southeast Asia. The staff at this hotel are wonderful. They were very kind to us, and to all the travelers staying at the hotel. They prepared a made-to-order breakfast every morning for all the guests. Breakfast options were plentiful, ranging from bacon, eggs, and toast to banana pancakes, omelets, and assorted fruits. The staff also helped us book our boat tour of Halong Bay, and our sleeper train tickets for our trip to Hue.
I can not rave about this hotel enough - helpful, friendly and accommodating which was a freshing change after a terrible flight. Henry and the lady on reception really went the extra mile to make our stay comfortable and helped organise our tours which was a nice weight lifted. Everyone from the guys who helped carry our bags to the boys who took us directly to our train carridge to make sure we got on the right train we have nothing but praise for. Rooms clean and nicely decorated A
Serendipity Hotel made our stay a wonderful experience This is our second time in Hanoi and my friend is 1st time. We were made to feel satisfied. All the staff were outstanding, they were ready to help their guests at any time though they were quite busy, they went out of their way to help and nothing too much trouble for them. They helped us to arrange some tours and everything went well with no problem. Everything they said would happen did happen according to the itinerary.
We spent a lot of time on searching for a good hotel in Hanoi Centre with cheap price and finally we chose the Serendipity Hotel after reading a lot of good reviews posted by many previous guests who stayed here. They were right, all are beyond our expectation. The room was very clean, comfortable and very quiet. The staff went of out of their ways to help us, nothing seemed to be too much bother in assisting us to book tours to Sapa and Halong Bay with competitive prices. and good value. We t
- Novice Nomad
- Couple, 41+
- (1 review)
Staff is very nice! Clean, tidy, very good breakfast. Driver from airport drives like a maniac haha and sitting while showering are just minor details. Loved our stay here.
We had a great time! Staff was friendly, breakfast was included, facilities were clean, location is perfect (close to market but not right in the buzz). They helped us with booking tours at competitive rates and getting a decent ride to the airport. Did not feel like a budget hotel at all, was really nice. Recommend this to everyone!
Nice hostel with computer and TV in the rooms. Great breakfast. Was a little annoyed that they didn't accept my deposit from Hostelworld for one room after I added a 2nd room last minute. However, nice overall, close to all the bars/restaurants/lake.
Lovely little hotel in the heart of the old city. Would stay there again
All the staff at the hotel were very friendly and helpful. This experience itself was enough to make my stay in Hanoi very memorable. My room was very clean and comfortable with front window facing to street but quiet. Breakfast was also offered on a personalized service with a list of menu to choose from. I am more than happy with the price I paid for this hotel located in the middle of the Old Quarter in Hanoi.
In the centre of the Old Quater which is the most impressive place in Hanoi. Had my own computer in my room which was great. Bathroom looked really nice even had a bath in it. Breakfast was lovely and the people where really thoughtful. Good value for money!