X

Home to the world's greatest Hostels

30,000 properties, 180 countries Over 3.5 million guest reviews 21 million bookings

Hanoi Serendipity Hotel Reviews

14A Chan Cam Street,Hoan Kiem District, Centre of Hanoi Old Quarter, Hanoi, Vietnam

Reviews & Ratings Explained

93%

Rating
314 Total Reviews
  • 94%Value For Money
  • 94%Security
  • 97%Location
  • 94%Staff
  • 88%Atmosphere
  • 93%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:

74%

So great! Really helpful and accommodating staff, nice break from hostels at basically the same price. Very clean, comfortable beds. Fresh fruits, cereals and hot breakfast included, good location. We came back a second time and they gave us a better room and looked after out luggage for a night while we went to Ha Long bay. Will come back, definitely recommend!


100%

Everything was perfect, worth the money we paid. Great location, very nice and clean room. The staff were very friendly and helpful. Special thanks to Phuong & Trang given information and booking during our trip. We highly recommend.

  • 16th Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 25-30
  • (1 review)


86%

Booked a 5 bed room, there were only 3 to start with, one bed being a 3 person double. They bought in a fold out bed in lieu of another actual bed. We still had two people in a double bed. Room was small for the number of people staying in it, exactly the same size as their 2 and 3 bed rooms. As soon as we arrived we were shown the Sapa and Ha Long tours. This was ok, as we wanted to do one of these anyway. Cost of the tour was probably high. We returned from the tour to 2 rooms, 2 and 3 bed.


100%

Very clean and comfortable room + well located place to stay in Hanoi. The staff were very helpful and friendly - Halong Bay tour was so good. We would recommend to friends.

  • 3rd Jan 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Mixed Group, 18-24
  • (1 review)


100%

So happy to stay here. Cannot fault this place. Staff we're wonderful. So helpful and friendly. Breakfast was delicious. Hotel is central to everything in Hanoi in 'backpacker district'. Big clean rooms, couldn't hear any street noise (we stayed on third floor). Comfortable bed, hot shower, excellent wifi, and LCD with pay TV. Home away from home - would return happily.


97%

great and clean and cheap. staffs helped us a lot to go to Sapa even they charged a bit expensive. when we came back from Sapa very early 4 pm. ther gave us a free room to rest. thank you so much guys


91%

The staff were amazing. Super helpful and kind. Breakfast was fabulous as well with a range of western foods and a stunning pho. The location was top notch! Walking distance to most places! We had a amazing time! Will definitely recommend this hotel to our friends!


100%

Our stay at the Serendipity was comfortable. The service was excellent and Phuong gave us good advice. The room was very clean and comfortable, the air conditioning worked very properly. The price was very reasonable and we would recommend the hotel to anyone looking for a good hotel in the Old Quarter of Hanoi.

  • 20th Dec 2014
  • Novice Nomad
  • Anonymous
  • Argentina
  • All Male Group, 25-30
  • (1 review)


91%

Nice large room, excellent staff, try to book room on second floor or higher if you want to sleep in.


100%

A hotel that you can trust. Although listed in a hostel listing, this is absolutely a high standard hotel. The room was very clean, spacious and comfortable. The staff were very friendly and helpful. The breakfast was really good. The trips that we booked through the hotel were fantastic and good value.


100%

Fantastic place. I normally stay in dorms but this seemed like a good place to base myself in Hanoi and booked a private room. The staff were so friendly and helpful with booking trips and pointing out things to see. Great breakfast available in the mornings included in the price. Good restaurants and everything worth seeing in Hanoi within walking distance. They even managed to book me a flight when there was no availability online! This is not a hostel, it is highly recommended as a hotel.


100%

Everything is perfect! No complaints! I took the Deluxe Single. The staff is very helpful, considerate, professional! Very good English! Breakfast was good, too, perfect! Great courtesy on the part of Miss Phuong! I recommend it away!


100%

We were warmly welcomed on our arrival and have first of all get a few tips on where to eat, what sights there and got answers to all our questions. The staff was very friendly and accommodating. We felt very comfortable, we really enjoyed our tours which were organized by the hotel. and we also each have to transfer to and from the airport through the hotel, which has also worked very well.

  • 11th Dec 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Couple, 18-24
  • (1 review)


100%

HUGE room, great staff, great location, and amazing value.


100%

If there is a place where you can feel at home in Hanoi, there you are: Serendipity Hotel! Personalized service as I have rarely enjoyed. The staff put all their large and small attentions to satisfy you. Just ask and you shall have it. Special mention and my warm thanks to Tony, the fairy that turns your wishes into a magical click on the Internet.

  • 3rd Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)


100%

Although our standard room have no windows, does not exactly bother us. It was very clean, comfortable and quiet. The Wifi was properly work and fast The staff was very friendly and accommodating and gave us good advice. Halong Bay on V'spirit, we got a special deal. It was fantastic.Overall, highly recommended!

  • 2nd Dec 2014
  • Novice Nomad
  • Anonymous
  • Uruguay
  • All Male Group, 18-24
  • (1 review)


91%

Really like how friendly the staff were and how approachable they are! :)


100%

Personal very friend and try to do their best to help you.Location is very convenient there are many shops and bars around it's located just in the middle of Old city.


100%

Very impressive hotel. Great location, nice room and helpful staff.


97%

Upon arrival we were greeted in the street while getting out of the taxi. The staff are very friendly however they quickly tried to sell us a Halong Bay tour. After much research however we realised that they would take good care of us. Good price USD$8/night for 3person in triple room. The rooms were large, however our room had a view of a wall (ask for street view). The breakfast is amazing! Henry helped us book the overnight train! Overall very happy would book here again.

  • 26th Nov 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


« first « Prev 1 2 3
(53 results)


View all Hanoi Hotels

Please give us your feedback