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Hanoi Serendipity Hotel Reviews

14A Chan Cam Street,Hoan Kiem District, Centre of Hanoi Old Quarter, Hanoi, Vietnam

Reviews & Ratings Explained

93%

Rating
330 Total Reviews
  • 93%Value For Money
  • 94%Security
  • 96%Location
  • 96%Staff
  • 86%Atmosphere
  • 94%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Very good location. The room was spotless clean and the bed was comfortable. The staff were so friendly and helpful. The breakfast was very delicous. All in all, above and beyond our expectation.

  • 14th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


94%

It has everything you need in a hotel, for very little money. Clean, well functioning, helpful staff speaking pretty good english and great breakfast alternatives.


94%

Clean, comfortable, and quiet.


89%

Great location and nice rooms


97%

Phuong our host was UNBELIEVABLE!! She made us feel so at home, she upgraded our room for no reason, and wanted to give me a special treat because I stayed there over my birthday. The staff carried our bags to the room, helped us to arrange a great tour to Halong bay, and made us breakfast every morning. The rooms were spacious and clean- we stayed in a 4 person family room. Overall a fantastic experience!!


91%

I only have positive thoughts and feelings about our stay at Serendipity Hotel. The staff were all helpful and so pleasant. They arranged taxis, day trips, overnight trips, provided breakfast and multiple helpful Hanoi tips and suggestions. I couldn't have asked for a better location in the Old Quarter -- tons of shops, delicious restaurants, cultural sites, etc all within walking distance. If you are looking for a mid-range hotel I'd highly recommend this one.

  • 21st Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


86%

We stayed in the triple room for 3 nights. the room was nice but there was a huge humidity problem. There were humidity stains on the wall next to the bed and window. It was hard to breathe and we had to keep ac on at all times. The receptionist offered us to change rooms on the 2nd night but we thought it was not necessary. We should have accepted though. The window was small and faced another wall so there was hardly any light and ventilation. Breakfast was nice but nothing special.


89%

I highly recommend this place. The location is great if you want to sleep at night because of the super quiet street. The old quarter is much more lively at night but if that is what you want it is an easy 10 minute walk. The staff was very nice and the coffee deliciously strong and black along with the free breakfast, made to order! My beautifully furnished private room even had a small bathtub in the slightly cramped but functional bathroom. I will be back!


100%

Very well located, the room was very clean, comfortable and quiet. The staff were very friendly and helpful. Packaged trip, that we booked through the hotel was well organized, good price and worth every cent. We highly recommend.

  • 1st Feb 2015
  • Novice Nomad
  • Anonymous
  • Japan
  • Mixed Group, 25-30
  • (1 review)


100%

Excellent service quality, a true sense of home rather above the general level in Vietnam. Excellent value for money. Good breakfast. Most of the staff are young, friendly and helpful, working with big smiles on their faces, the tour Halong Bay was so excellent depite of the cold weather. We particularly recommend Serendipity Hotel

  • 31st Jan 2015
  • Novice Nomad
  • Anonymous
  • France
  • All Male Group, 18-24
  • (1 review)


100%

A beautiful clean and amazingly located hotel to stay at! Staff was also incredibly helpful and booked buses and trains for us in advanced. It was also well worth what we paid. We had an amaizng stay at Hotel Serendipity, we would definitely stay there again!


100%

Very nice hotel, great location. The staff were very friendly and helpful. They booked very good trip to Halong Bay 2 days 1 night. In short, it is really good hotel with great service.


100%

Perfect stay.! We are supported with an explanation of what is there to do here in town, without wanting to sell us anything. The staff is really nice and very responsive when needed, Calling a taxi for us to ensure that we do not have to do (lots of taxis scams). The bed is huge and very comfortable. Bathroom very modern bathroom with large shower and really well equipped. Hanoi is a very cold city humanely and fortunately kindness and smiling staff were there make our stay really enjoyable.


74%

So great! Really helpful and accommodating staff, nice break from hostels at basically the same price. Very clean, comfortable beds. Fresh fruits, cereals and hot breakfast included, good location. We came back a second time and they gave us a better room and looked after out luggage for a night while we went to Ha Long bay. Will come back, definitely recommend!


100%

Very nice and clean room. Very kind and friendly staff .The hotel gave us a room available for free a few hours to take a shower and rest before going on tours that we booked through them. Would recommend this hotel


100%

Everything was perfect, worth the money we paid. Great location, very nice and clean room. The staff were very friendly and helpful. Special thanks to Phuong & Trang given information and booking during our trip. We highly recommend.

  • 16th Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 25-30
  • (1 review)


86%

Booked a 5 bed room, there were only 3 to start with, one bed being a 3 person double. They bought in a fold out bed in lieu of another actual bed. We still had two people in a double bed. Room was small for the number of people staying in it, exactly the same size as their 2 and 3 bed rooms. As soon as we arrived we were shown the Sapa and Ha Long tours. This was ok, as we wanted to do one of these anyway. Cost of the tour was probably high. We returned from the tour to 2 rooms, 2 and 3 bed.


100%

Very clean and comfortable room + well located place to stay in Hanoi. The staff were very helpful and friendly - Halong Bay tour was so good. We would recommend to friends.

  • 3rd Jan 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Mixed Group, 18-24
  • (1 review)


100%

So happy to stay here. Cannot fault this place. Staff we're wonderful. So helpful and friendly. Breakfast was delicious. Hotel is central to everything in Hanoi in 'backpacker district'. Big clean rooms, couldn't hear any street noise (we stayed on third floor). Comfortable bed, hot shower, excellent wifi, and LCD with pay TV. Home away from home - would return happily.


97%

great and clean and cheap. staffs helped us a lot to go to Sapa even they charged a bit expensive. when we came back from Sapa very early 4 pm. ther gave us a free room to rest. thank you so much guys


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