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Hanoi Serendipity Hotel Reviews

14A Chan Cam Street,Hoan Kiem District, Centre of Hanoi Old Quarter, Hanoi, Vietnam

Reviews & Ratings Explained

93%

Rating
366 Total Reviews
  • 92%Value For Money
  • 95%Security
  • 96%Location
  • 96%Staff
  • 87%Atmosphere
  • 94%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

My girlfriend and I stayed for 2 nights and had a great experience. The location is perfect and the staff were extremely friendly and accommodating. The free breakfast was also a very pleasant surprise.


100%

Great hotel the service was fantastic and extremely accommodating, we loved our stay!

  • 17th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


94%

The mattress was a bit hard, but as we had come from a long flight we slept like logs and didn't notice it. We came back to Serendipity Hotel after time in Sapa and Halong Bay, and the second time they were overbooked so sent us to their sister hotel (which was lovely) except we had requested a double bed and were given twin beds instead. We were only there a short time and it didn't really matter. The hotel room itself was lovely and clean and quiet.


100%

We had a great stay at serendipity. Our group of 5 got a triple and double room and both were clean and comfortable. Breakfast in the morning was simple but very convenient. Many shops and restaurants in the surrounding Old Quarter. Definitely do a food tour for dinner -- a private guide takes you around to great little restaurants to eat and drink for $25/person for the night. The hotel also arranged a Ha Long Bay 2d/1n boat cruise for us which was nice but water wasn't even included.


80%

The size of the room was fantastic, and so were the staff. At sorting arrangements for us.


86%

Not much of an area to hang out and meet people, but the staff is very friendly and helpful. Breakfast was AMAZING. And it's within walking distance of a lot of the big sights in Hanoi.


91%

Great place to stay in Hanoi! Very close to Old Quarter and busy markets, but on a quiet side street. Great beds and showers. Very helpful staff, though it appears that most tours offered are at a mark up. You can get cheaper rates for tours by working directly with the tour companies. Excellent pick up service from the airpory in new clean car! Decent A/C, turns off when you leave the room though.


100%

Would highly recommend staying!!! Clean rooms with hot water, even a bathtub! When we arrived, staff was very nice & welcoming, had hot tea while they prepared our room (turned on AC) & then took us up and very open about cost of mini bar, got free water & breakfast too (banana pancakes were the best!!). Staff recommended best pho place (49 Bat Dan) & gave us a map of the city with recommendations of where to go for local beer and night market. Hotel on quiet small street with minimal traffic!


100%

We actually got our visa changed so that we could come a day early and we changed our reservation totally last minute and the hotel actually didn't have room for us. Fortunately, the staff was amazing and they set us up in the sister hotel right around the corner and they upgraded us to the biggest room available! It was very clean, big and comfortable. Great air con. The hotel also set us up with a Halong Bay Cruise which was awesome. Definitely recommend!


100%

Like many, we chose it for the advice of other travelers "Hostelworld" that told of the kindness, availability, courtesy of the staff: it's all to be confirmed !! are all wonderfully friendly, helpful, there is a feeling of welcome really rare, they help you in every situation, some examples: they could pick you up from the the train at 4h30 am after a tour and you have a shower and a breakfast because you had been their client, help you to organize all trips. The hotel is in a fantastic locati

  • 16th May 2015
  • Novice Nomad
  • Anonymous
  • France
  • All Female Group, 25-30
  • (1 review)


100%

The Serendipity Hotel is located in a relatively quiet street in Hoan Kiem District, the city center. From here can walk to many attractions within short distance. The staff is particularly friendly, polite and helpful. The hotel itself is relatively small, the rooms and bathrooms are clean and well equipped, everything is still functioning very well. This is the place to stay.

  • 15th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 18-24
  • (1 review)


91%

Decent place, clean and safe. Lovely staff. Booked a tour to Halong Bay with them and we got what we paid for. Recommended


100%

This hotel is really perfect: great location in Hanoi, spacious room with comfortable bed and clean bathroom, generous breakfast and smiling and available staff short ideal for discovering this charming city on foot. We also really enjoyed Halong Bay and Sapa arranged booked by the hotel. We definitely recommend

  • 2nd May 2015
  • Novice Nomad
  • Anonymous
  • England
  • All Male Group, 18-24
  • (1 review)


97%

The rooms were so clean and comfortable, and the bathrooms were lovely. The breakfast was also great!


100%

From the first moment when arrive we felt very comfortable in this hotel. As for service, cleanliness and helpfulness of the staff it was the best hotel we had ever booked. The trip to Halong Bay and Sapa was excellent and good value. We will be back. Many thanks to the fantastic staff


100%

We stayed 3 nights in this hotel . It is very well located in the old part of Hanoi Not far from the lake. Quiet hotel away from the noise of the festive backpacker area but 2 min feet to go there at night. The staff is extremely attentive arranging simple but above and beyond our expectation, such as give a free room to take a shower after Halong Bay trip and before going to Sapa on a night train. We will recommend this hotel for an interesting budget

  • 28th Apr 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)


97%

Overall an amazing stay. The staff was the most friendly helpful staff we have had the pleasure of working with. They went out of there way to make sure everything was up to par. We got in at 12:30 am and they booked us a halong bay tour for the next morning. Breakfast was filling and everything was made to order. Close enough walk to anything you need. Highly recommended


80%

Not a bad place to stay! Very nice staff, and the place was clean. Expensive for what you get but not too shabby.

  • 15th Apr 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


100%

Great hotel in the best location. The room was very clean and comfortable . The tour to Halong Bay and Sapa was good value. The staff were very friendly and helpful.

  • 1st Apr 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 18-24
  • (1 review)


91%

A nice hotel in a convenient, quiet location - a block off a main tourist street, and a 15 min walk to Old Town. Admittedly, I changed our dates last minute, and Hanoi Serendipity was kindly able to accommodate us for the first 2 nights, but the other 2 nights were at their partner hotel around the corner - which was just fine, but we definitely preferred the Hanoi Serendipity. Overall: clean, quiet, helpful staff, plus free wifi and breakfast. Would recommend.


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