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Hanoi Serendipity Hotel Reviews

14A Chan Cam Street,Hoan Kiem District, Centre of Hanoi Old Quarter, Hanoi, Vietnam

Reviews & Ratings Explained

93%

Rating
323 Total Reviews
  • 94%Value For Money
  • 94%Security
  • 97%Location
  • 95%Staff
  • 87%Atmosphere
  • 94%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Clean, comfortable, and quiet.


89%

Great location and nice rooms


97%

Phuong our host was UNBELIEVABLE!! She made us feel so at home, she upgraded our room for no reason, and wanted to give me a special treat because I stayed there over my birthday. The staff carried our bags to the room, helped us to arrange a great tour to Halong bay, and made us breakfast every morning. The rooms were spacious and clean- we stayed in a 4 person family room. Overall a fantastic experience!!


89%

I highly recommend this place. The location is great if you want to sleep at night because of the super quiet street. The old quarter is much more lively at night but if that is what you want it is an easy 10 minute walk. The staff was very nice and the coffee deliciously strong and black along with the free breakfast, made to order! My beautifully furnished private room even had a small bathtub in the slightly cramped but functional bathroom. I will be back!


100%

Very well located, the room was very clean, comfortable and quiet. The staff were very friendly and helpful. Packaged trip, that we booked through the hotel was well organized, good price and worth every cent. We highly recommend.

  • 1st Feb 2015
  • Novice Nomad
  • Anonymous
  • Japan
  • Mixed Group, 25-30
  • (1 review)


100%

Excellent service quality, a true sense of home rather above the general level in Vietnam. Excellent value for money. Good breakfast. Most of the staff are young, friendly and helpful, working with big smiles on their faces, the tour Halong Bay was so excellent depite of the cold weather. We particularly recommend Serendipity Hotel

  • 31st Jan 2015
  • Novice Nomad
  • Anonymous
  • France
  • All Male Group, 18-24
  • (1 review)


100%

A beautiful clean and amazingly located hotel to stay at! Staff was also incredibly helpful and booked buses and trains for us in advanced. It was also well worth what we paid. We had an amaizng stay at Hotel Serendipity, we would definitely stay there again!


100%

Perfect stay.! We are supported with an explanation of what is there to do here in town, without wanting to sell us anything. The staff is really nice and very responsive when needed, Calling a taxi for us to ensure that we do not have to do (lots of taxis scams). The bed is huge and very comfortable. Bathroom very modern bathroom with large shower and really well equipped. Hanoi is a very cold city humanely and fortunately kindness and smiling staff were there make our stay really enjoyable.


74%

So great! Really helpful and accommodating staff, nice break from hostels at basically the same price. Very clean, comfortable beds. Fresh fruits, cereals and hot breakfast included, good location. We came back a second time and they gave us a better room and looked after out luggage for a night while we went to Ha Long bay. Will come back, definitely recommend!


100%

Everything was perfect, worth the money we paid. Great location, very nice and clean room. The staff were very friendly and helpful. Special thanks to Phuong & Trang given information and booking during our trip. We highly recommend.

  • 16th Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 25-30
  • (1 review)


86%

Booked a 5 bed room, there were only 3 to start with, one bed being a 3 person double. They bought in a fold out bed in lieu of another actual bed. We still had two people in a double bed. Room was small for the number of people staying in it, exactly the same size as their 2 and 3 bed rooms. As soon as we arrived we were shown the Sapa and Ha Long tours. This was ok, as we wanted to do one of these anyway. Cost of the tour was probably high. We returned from the tour to 2 rooms, 2 and 3 bed.


100%

Very clean and comfortable room + well located place to stay in Hanoi. The staff were very helpful and friendly - Halong Bay tour was so good. We would recommend to friends.

  • 3rd Jan 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Mixed Group, 18-24
  • (1 review)


100%

So happy to stay here. Cannot fault this place. Staff we're wonderful. So helpful and friendly. Breakfast was delicious. Hotel is central to everything in Hanoi in 'backpacker district'. Big clean rooms, couldn't hear any street noise (we stayed on third floor). Comfortable bed, hot shower, excellent wifi, and LCD with pay TV. Home away from home - would return happily.


97%

great and clean and cheap. staffs helped us a lot to go to Sapa even they charged a bit expensive. when we came back from Sapa very early 4 pm. ther gave us a free room to rest. thank you so much guys


91%

The staff were amazing. Super helpful and kind. Breakfast was fabulous as well with a range of western foods and a stunning pho. The location was top notch! Walking distance to most places! We had a amazing time! Will definitely recommend this hotel to our friends!


100%

Our stay at the Serendipity was comfortable. The service was excellent and Phuong gave us good advice. The room was very clean and comfortable, the air conditioning worked very properly. The price was very reasonable and we would recommend the hotel to anyone looking for a good hotel in the Old Quarter of Hanoi.

  • 20th Dec 2014
  • Novice Nomad
  • Anonymous
  • Argentina
  • All Male Group, 25-30
  • (1 review)


91%

Nice large room, excellent staff, try to book room on second floor or higher if you want to sleep in.


100%

A hotel that you can trust. Although listed in a hostel listing, this is absolutely a high standard hotel. The room was very clean, spacious and comfortable. The staff were very friendly and helpful. The breakfast was really good. The trips that we booked through the hotel were fantastic and good value.


100%

Fantastic place. I normally stay in dorms but this seemed like a good place to base myself in Hanoi and booked a private room. The staff were so friendly and helpful with booking trips and pointing out things to see. Great breakfast available in the mornings included in the price. Good restaurants and everything worth seeing in Hanoi within walking distance. They even managed to book me a flight when there was no availability online! This is not a hostel, it is highly recommended as a hotel.


100%

Everything is perfect! No complaints! I took the Deluxe Single. The staff is very helpful, considerate, professional! Very good English! Breakfast was good, too, perfect! Great courtesy on the part of Miss Phuong! I recommend it away!


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