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Harbourside City Backpackers Reviews

105 The Strand, Tauranga, Tauranga, New Zealand

Reviews & Ratings Explained

80%

Rating
161 Total Reviews
  • 73%Value For Money
  • 81%Security
  • 92%Location
  • 88%Staff
  • 75%Atmosphere
  • 76%Cleanliness
  • 76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

I would like to get a blanket to sleep next time because it was a bit cold without any blanket.

  • 20th Jun 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Thank you for giving us a feedback. I'm sorry to hear that you had no blanket. Our duvets are available on request and for free. We inform all our guests on check in to pick on up if you do not wish to use your own sleeping bag. After office hours our lovely Night Owl would had been more then happy to provide you with a duvet ( her room is displayed at the reception window). Next time if your stay with us we will defiantly make up for the misunderstanding. Take care & Happy travels!

94%

Alina is an amazing human being, very kind and does her job well! Very smart, helpful and resourceful. God bless her! The hostel itself is also very clean and well maintained and in a great location by the water and night life!

  • 13th Jun 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Thank you very much for your very kind words. You really made my day :) I'm very pleased that you enjoyed your stay at our 4 STAR facilities hostel with the most amazing view in town - over our beautiful harbour. Thank you for pointing out the hard work of the housekeepers. Hope you had the chance to crab one of our free bikes and explored the surroundings of Tauranga too. Take care & Happy travels! Wish you an awesome time in NZ! Aline & her always smiling Harbourside Team

91%

Perfect located in front of the shore, nice view over the bay from the rooftop terrace. Nice, clean kitchen and rooms. Staff is really nice as well.


97%

The lady that worked the night shift when we were there was amazingly helpful! The location was great, by the waterfront and amazing view from the deck.


43%

The staff was immature and there for themselves not for service. Poor service, felty carpets, unclean fridges. Very unfortunate welcome to NZ as a first destination! Charged 4% for credit card payment which I was told was on the website. Verified and it is not. The 4% calculation was overstated on top of it. I did not like my stay and would NOT recommend it to any travellers over 35.

  • 5th May 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Hi, Thank you for taking the time to give us a feedback. I'm actually very shocked about your comments as we have gone out of our way to make your stay very comfortable. All fridges get cleaned on a weekly basis. As May is one of our busiest month due to the kiwifruit season- it can be quiet hectic in the kitchen at times. I wish you all the best for the rest of your travels throughout Nz and all the best. Aline & The Harbourside Team

83%

Was a good stay - nothing that you wouldn't expect of a backpacker. Kitchen messy. People friendly. Abit of noise. A lot of people hanging out in the hallways. It doesn't mention that blankets are not included in the price. Would have liked the option of a women's only dormitory

Owner Comment (Hide)
Hi, Thank you for taking the time to give us a feedback. We do pride yourself with 4STAR facilities and the Harbourside Staff works very hard to maintain our great rating. Duvets are available on request and free of charge. We do have a female only room but was fully booked on the day you stayed. We hope you enjoyed our great view over the harbour and managed to crab on of our free bikes to explore the hidden treasures around Tauranga. Take care& Happy travels! Aline & The Harbourside Team

83%

The hostel is well located on the main street, 4 mins walk from the i-Site with a wonderful view of the bay. The 4 beds ensuite room and the kitchen were clean and big. Only 30 mins free WiFi. No beds light. Coffee and tea bags available on purchase.

Owner Comment (Hide)
Hi, Thank you very much for your lovely feedback and pointing out the great locations of the hostel. The best view you get over the beautiful harbour and spectacular sunrises - if you manage to be an early bird :) I'm very pleased you enjoyed your stay at our 4 STAR facilities, the team is working very hard to maintain these ratings. I wish you all the best for the rest of your travels throughout NZ! Take care & Happy travels! Aline & The Harbourside Team

80%

Great short stay place. Perfect location right on the Strand and they offer free bikes to ride. The staff is very accommodating as well.

Owner Comment (Hide)
Hi, Thank you for your great feedback. Your right - it's the PERFECT locations - with the supermarket just up the road and the BEST fish and chip shop in the whole Bay of Plenty just down the road. Customer service is what we are very proud of - and it's great to hear back you felt that way. I wish you all the best for the rest of your travels throughout NZ! Take care & Happy travels! Aline & The Harbourside Team

94%

Great hostel, stayed in the "flat" which was really cool and cosy. Would be great for long-term stay. I was travelling by myself and unfortunately felt that the hostel wasn't really sociable and there wasn't much to do in Tauranga


71%

Nice enough hostel. Seemed lots of long-term people staying and working. In good location and lovely views from terrace. Showers werent great though.


57%

The kitchen was pretty unclean - the fault of other guests rather than the hostel but not somewhere I wanted to cook. The bed was pretty uncomfortable - had a couple of springs digging into me. Seemed to be a fair amount of long term guests which made it more difficult to meet people. One of the most expensive hostels I stayed at during my time in NZ but my least favourite.


89%

Very good atmohere friendly staff etc. however in dorms maybe more security for our belongings would be nice. Comfy mattresses great stay didn't want to leave :)

  • 21st Jan 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)




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