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Harlem YMCA Reviews

180 West 135th Street, NY 10030, New York, New York, USA

Reviews & Ratings Explained

74%

Rating
812 Total Reviews
  • 74%Value For Money
  • 80%Security
  • 71%Location
  • 85%Staff
  • 68%Atmosphere
  • 68%Cleanliness
  • 71%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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40%

I had a perfect time in New York. The only bad note was.. the YMCA. Didn't like the atmosphere and the treatment they gave me. I never felt so embarrassed in a place as I did there. I spent four days there and on every single day the security treated me with bad mood, like if I was a bad guy. I spent all days out at the city, but when I came back at night to sleep, I felt sad just to remember that I would be received with that bad humor, like they were doing a favor letting me be there.

Owner Comment (Hide)
Dear Fabio, We sincerely apologize that you had such a negative experience with our overnight security staff! Please know that we will address this immediately with their supervisor and emphasize the customer service standards that we strive for at the YMCA. Again, we're very sorry that you had to experience that and hope that we can have an opportunity to provide you with a better experience in the future. Regards, Thalia Harlem YMCA Guest Rooms Management

83%

Overall good accomodation

  • 29 Mar 2013
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 18-24
  • (1 review)


54%

Horrible felt like I was staying in a prison cell and no sleep as everyone is up and down all night to the shared toilets

  • 28 Mar 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Rebecca, We appreciate your feedback, and sincerely regret that you did not have a more pleasant stay at our property. We are in the process of renovating all of our rooms to have a more modern and bright look so that while they are small, we hope that it will improve the atmosphere. We will also continue to look for a solution to the problem of noise. Thank you again, and we hope that you will have an opportunity to stay with us again in the future so that we may improve your experience! Kind regards, Thalia Harlem YMCA Guest Rooms Management

83%

Nice staff, clean and comfortable, although there was some noise from the hallway.

  • 22 Mar 2013
  • Novice Nomad
  • Anonymous
  • Denmark
  • Male, 25-30
  • (1 review)


91%

People where very professional and due to the fact that this is also a place for residents it was very interesting staying there!!! I recommend it.


51%

To be honest I don't expect anyone with a decent sense of privacy to share same bathroom with me while taking my bath.I was scared stiff when this happened to me(no thanks to shared bathroom policy). Secondly, I paid for a single bedroom with a double-bed size (68 dollar/nite). The internet pictures were deceiving and I was disappointed when I finally realised it was a single bed size. Wifi should be made available in all rooms. Sleeping for 6 nights was a nightmare as doors squeaked all night.

  • 21 Mar 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Dear Michael, We sincerely apologize that you did not have a favorable experience at our guest rooms. We are in the process of renovating the bathrooms so that they are all semi-private (only one person can enter at a time) as they are on our 10th floor. We have also recently extended our wifi through all the common areas in the building, and are definitely looking into solutions to offer wifi in each of the rooms themselves. We hope that in the future you will consider staying with us again so that we have the opportunity to offer you a better experience! Kind regards, Harlem YMCA Guest Rooms Management

74%

it´s really close from the subway station, thats really good! rooms are ok and the personal is very friendly, also everybody speaks spanish.

  • 20 Mar 2013
  • Novice Nomad
  • Anonymous
  • Costa Rica
  • Female, 25-30
  • (1 review)


49%

Bathroom were not very clean, they shut water off at night. Positive is my private room, not positive is I can hear every noise outside. Unless you need to stay in Harlem you may want to consider something else.

Owner Comment (Hide)
Dear Brandon, We thank you for the constructive feedback! We are very sorry to hear that the water was shut off during the night, that is very unusual and I will be sure to follow up with our maintainance team regarding that. We are also implementing a housekeeping log in for all of our restrooms so that there will be a clear indicator of when the bathrooms were last cleaned and serviced and by whom. Our housekeeping staff are required to clean the restrooms every two hours, and we hope with this new log in place our guests will see immediate improvement. Kind regards, Harlem YMCA Guest Rooms Management

20%

see below

Owner Comment (Hide)
Dear Norma, We sincerely apologize that you did not have an enjoyable experience here at the Harlem YMCA. If you have the time to provide some specific feedback to us, we will work very hard to ensure that your complaints are addressed! You can email us directly at tkwok@ymcanyc.org or harlemguestrooms@ymcanyc.org Kind regards, Thalia Kwok Harlem Guest Rooms Management

74%

Big building (11 floors), it seems only 10th and 11th floors are enabled to accommodate guests. small and clean rooms, no WiFi in there, only in the first floor.


60%

There are a few things I believe should be improved. First, wifi is only available in the wifi room. Second, the bathroom has two showers, but no separation between them. Third, the hostel doesn't have any sort of breakfast. It does give a small discount to a place nearby, but I think the hostel should still provide something. Even it is just bread and coffee. Overall, the place is okay. I only needed a place to sleep anyway and there's a subway station on the same block.

  • 15 Mar 2013
  • Novice Nomad
  • Anonymous
  • Brazil
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Leonardo, We sincerely appreciate the time you took to provide us with detailed feedback on how we can improve! To address some of your suggestions, please note that our wifi has been extended from the basement up to the third floor, and we will soon also have free wifi in the common areas on each of the guest room floors as well. Additionally, due to the popular demand we are now offering complimentary breakfast vouchers to Manna's (limit one per guest/stay) to guests who book a multiple night stay with us. We do hope that you will have an opportunity to stay with us again in the future and enjoy these new perks! Kind regards, Thalia Kwok Harlem Guest Rooms Management

91%

The staff was really nice, smiling, and understanding. It was clear that everyone there seemed to make my stay easier and happier.

  • 14 Mar 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Couple, 25-30
  • (1 review)


91%

I had a pleasant stay. Very close to transportation and restaurants. The staff were very pleasant and helpful.

  • 01 Mar 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


66%

The location was perfect because it was half a block away from a friend. We only stayed one night and I am glad. The place itself was clean but sparse, which is to be expected. It Also, it had 24 hour security, and you had to show your key to go up to the rooms. My issue was with the noise, which was not produced by the people in or outside the hostel, but by the building it self. The pipes clanged and doors squeaked. Loudly and often enough to keep me from wake. It was not $ but not worth it.

  • 23 Feb 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)


91%

For those who are not used to heaters in a room a note of how to turn them off or on. As from Australia and where i liove we dont have any types of heating like those found in the room.

  • 22 Feb 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 41+
  • (1 review)


89%

We had a great stay at the hostel. the staff was really friendly!There is a microwave, a swimming pool&a fitness center you can use whenever you want. The rooms are small, but that´s fine because you are only there for sleeping. The location is good and SAFE!!!There are two subway stations (red and blue line) right near to the hostel. It takes you 15 minutes to the Times Square. The subways come every two minutes during the day. There are only 3 bathrooms on the floor, but we never had to wait.

  • 15 Feb 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


77%

I had a private room and what I liked is the semi private bathroom.

  • 08 Jan 2013
  • Novice Nomad
  • Anonymous
  • France
  • Male, 25-30
  • (1 review)


94%

The staff was very nice and helpful.

  • 04 Jan 2013
  • Novice Nomad
  • Anonymous
  • France
  • Female, 25-30
  • (1 review)


66%

Good for a night or two - staff are super friendly. But not much of an atmosphere if you're looking for the 'hostel experience'.

  • 01 Jan 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


63%

only 1 girls bathroom for the whole floor, room not very clean and loud (bad isolation of the windows and thin walls)

  • 31 Dec 2012
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


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