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Hatters Backpack Hostel -Birmingham Reviews

92/95 Livery Street, Birmingham, England

Reviews & Ratings Explained


1675 Total Reviews
  • 80%Value For Money
  • 73%Security
  • 74%Location
  • 81%Staff
  • 75%Atmosphere
  • 77%Cleanliness
  • 75%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The room was not nice at all, not as nice as it showed on the pictures, dirty walls, stained carpet and the shower did not have the shower head so the water jet was really unpleasant. Internet did not work anywhere. They sent me to the lounge room saying that it would work there but it was not true.On Tuesday evening it said free dinner from 7pm to 8pm, but that did not happened.I went at the reception around 9pm and the receptionist said that the chef was sick, but did mention it on check-in.


the hostel was excellent, not hard to be find, with free wifi, the staff is nice and helpful, luke said i have to mention he is the best in their, totally i love this hostel, and will be back for sure

Owner Comment (Hide)
Thanks for taking the time to leave us your thoughts. We're glad that you enjoyed your time here. I'm sure Luke has posted your cheque by now ;)


It was pretty average all around. No lockers in the room. Booked a female dorm and was placed in a mixed dorm. In a dodgy area of town that I did not feel comfortable walking around alone. Cold showers in the room and no proper door to the shower. I would not recommend!

Owner Comment (Hide)
We're sorry to hear about the issues that you had when you stayed here. If you feel there has been a mistake with your reservation or you're not happy with anything at all be sure to mention it to the receptionist who will do whatever possible to remedy the situation.


Lot's of additional services available to feel better like at home. Staffs was very helpful. Best value for money.

Owner Comment (Hide)
Be sure to stay on your next visit to Birmingham and we will try to improve, even upon such a great review!


I stayed for 2 nights with a friend at the 6x4 dorms, and we loved it. The toilets were amazing btw. At least the girls' toilets. Location is not the best but it's ok, the only thing was coming back at night the heating was off and therefore really cold in the room. I think the heating was on a bit in the evening only. But overall facilities are great. Would recommend to anyone.

Owner Comment (Hide)
Obrigado amiga! We're very happy that you had a good time here and look forward to welcoming you again. Ate proxima!


It was my 2nd time staying here. Not much change from last time, except no more free shower gel in shower like last time. Luckily I did bring my own one so not a problem. I stayed in room 101 next to the stairs with people going up and down. Ear-plugs are highly recommended and again I did bring my own pair. Other good things were still there including key card room access, ensuite room, breakfast and TV lounge. Not a bad stay after all.

Owner Comment (Hide)
We're glad that you enjoyed your return stay. We do actually still provide shower gel, this must have just been an oversight on the day that you were staying. See you next time!


Alright location, room was quite dirty with stained carpet, bed was extremely hard so didn't sleep well


I stayed very briefly, but it seemed like a friendly and cool place. My only complaint is that the bathrooms weren't clean and properly stocked, otherwise I found it very comfortable and would glady stay again.

Owner Comment (Hide)
Thank you for taking the time to share your thoughts. In shared dormitories it can be difficult to keep the shower rooms clean at all times sue to the high amount of traffic however if you let us know at reception that it needs a bit of a clean we'll be happy to oblige. :) See you next time!


Images on the website aren't an accurate representation. A basic hostel run by people who don't want to work there. Couldn't connect to wifi in the common area, essential if you are travelling. If remote hostels in European countries manage to have it, seems not that difficult for a major city in the UK. Other facilities fairly poor. Does not match the quality of many many other hostels offered around the UK and Europe. Luggage room had no lock, anyone off the street could walk straight in.


i have been here twice, it's a freiendly hostel in a good location. there will no doubt be a third time i stay here when i am next in Birmingham


The location is away from city centre. It is a bit scary to walk back to the hostel at night. The wifi doesnt work. Or else, the atmosphere was nice and friendly. The staff were very helpful.

Owner Comment (Hide)
Thanks for taking the time to leave a review. The hostel is located right in the middle of the Jewellery Quarter and only a five minute walk from the heart of the city centre, perhaps you took a long route without realising? Next time that you stay be sure to ask at reception and we'll be sure to show you the quick way!


Nice Stuff, but cold room and could have been cleaner.


We stayed two nights in a private room with own bathroom and were amazed because we felt like in a proper Hotel instead of a Hostel with a nice price for that kind of room. Staff was really kind and helpful, we felt very welcomed. The location is actually not so far as we thought. We took part in the pub crawl offered on fridays and had a nice evening with all the other guests. If we were ever back to Birmingham we would definitely choose the Hatters again.

Owner Comment (Hide)
Be sure to stay again on your next visit to Birmingham and we will try our best to improve upon perfection! :)


I stayed here for one night before catching a flight, and it was a nice hostel. I stayed in a 6 bed female dorm which had a huge bathroom and bath mat (luxury!), the bed was a bit hard. The staff were kind and helpful, there is only internet in the common room which didn't have much of a vibe, it was just everyone sitting in the dark on their phones. Kitchen facilities looked great and the breakfast was good. Everything was nice and clean, bit of a walk to the city centre.


Hostel has a good kitchen and common area which makes it very easy to meet fellow backpackers. Staff are friendly and willing to give advice about the city and what's happening around the place. Beds are great with individual power socket, light and curtain for added privacy.

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