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Hatters Backpack Hostel -Birmingham Reviews

92/95 Livery Street, Birmingham, England

Reviews & Ratings Explained

82%

Rating
1112 Total Reviews
  • 85%Value For Money
  • 78%Security
  • 80%Location
  • 90%Staff
  • 81%Atmosphere
  • 77%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

The hostel has a nice communal setup but the atmosphere didn't seem very lively - probably just Birmingham. Rooms were alright (nothing amazing). Staff were pleasant but not inspirational. All in all, good for the price we paid, especially if you just want to chill out in the common area.


60%

Other customers were very noisy till 3 am next early morning and the staff of this hostel did nothing for this.

  • 29 Mar 2013
  • Novice Nomad
  • Anonymous
  • China
  • Mixed Group, 25-30
  • (1 review)


97%

Absolutely loved the administrator - an Aussie guy. Made my morning by being all shining and in a good mood. Thank you! Will definitely recommend the place to everyone!

  • 27 Mar 2013
  • Novice Nomad
  • Anonymous
  • Estonia
  • Female, 18-24
  • (1 review)


94%

The thing that sets hatters Birmingham apart is the staff. Always friendly and they go above and beyond to make sure you have the best stay possible. There is always something happening or at least some interesting people to chat to. Unfortunately as with many hostels you do get a few disrespectful people who don't clean up after themselves and the staff sometimes can't keep up with this. If you enjoy hostels, meeting new people and having the time of your life this is the hostel for you.

  • 26 Mar 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


43%

More of a refuge than a hostel. There were no lockers for valuables which wasn't very useful. The 8 bed mixed room was heated by electric heaters which made the room unbearable and tiring, plus the windows didn't open so there was no air. The blinds were broken so people could see in from the street which was uncomfortable. When checking in I felt like I was interrupting the staff social time. The bedroom doors didn't lock properly and people could walk in off the street! Also, it was dirty.


80%

It's not far out of town, but it's quite a dodgy walk to get there! If you're in a group, it's fine, but as I was a girl on my own, I had to take a taxi when I returned at 10.30pm


94%

Very nice place and very nice people!

  • 16 Mar 2013
  • Novice Nomad
  • Anonymous
  • Italy
  • Male, 41+
  • (1 review)


89%

Friendly staff, clean and modern, cool hangout room downstairs with plenty of sociable people and chances to meet other guests. 24 hour reception was also a huge bonus! Also liked the free breakfast and free wifi came in very handy

Owner Comment (Hide)
Hey, thanks for the comments! Glad you enjoyed your stay with us!

74%

It was good for a short stay, not much more to add, it was good.


57%

We've been here before but it seems to get worse instead of better. - we booked a 4 dorm room but had to sleep in a 4 bed cabin in a 40 bed room, which was much more noisy, - only one toilet for the 40 bed dorm and it was very dirty - very dirty underneath the bed - one of us got some rash on the legs after sleeping in one of the beds. - wrong advice on opening times for the banks.

  • 08 Mar 2013
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 25-30
  • (1 review)


94%

We stayed in one of the new private rooms. It was like staying in a designer New York hotel. Really nice and very good value. All facilities were top notch and great staff, atmosphere and great people staying there. Will be back soon

  • 06 Mar 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • Couple, 31-40
  • (1 review)


77%

Good place to stay for our needs, with plenty of space in our private 6-bed dormitory with ensuite facilities. Easy parking outside, and in close proximity to pubs and the city centre.

  • 01 Mar 2013
  • Novice Nomad
  • Anonymous
  • Scotland
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hey, thanks for the feedback, glad to hear you enjoyed your stay, and our facilities!

69%

Sheets not changed after people leave, otherwise clean if you can handle that. Good bathrooms, average kitchen. Atmosphere downstairs was good, met some really cool people and had a good vibe going all the time. Played some Wii with staff on their off days, great fun! Cool place, good value for money, not super clean but also not the worst!


57%

was here before and thought it was great until i came back again to find the former standards was not maintained, eg: broken tiles in the toilet, messy smelly kitchen (probably due to irresponsible visitors), the rooms were stuffy and not very clean, toilets were not cleaned in the basement(. anyhow, its a great hostel.

  • 27 Feb 2013
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hey, thanks for you feedback and we have taken on board your comments. Sorry to hear that you felt that we had not maintained the high standards we set for ourselves. Thanks for bringing these issues to our attention, and we will focus on making sure they will not be a problem in the future, and I hope this does not deter you from staying with us again. Hope to see you again.

83%

Great breakfast and I really appreciated the free coffee and toast.

Owner Comment (Hide)
No problem! We understand sometimes breakfast can range from 6 am -5pm! Thanks for the feedback, glad you a good time!

34%

I had very terrible experience in Hetters, when I arrived checked in 6 bed room, there was no lockers in the rooms & there was old very sick man in same room was coughing & sneezing continuesly & the room was small, which makes it infectious media for other people, So than in the morning i asked the reception to change me in other room, so told me there is only private room by 38 pounds per nigh, I took it for two nights, it was nice room but bathroom was no curtains and no Heater, Room was Cold


71%

It was a bit cold! And no lockers in some rooms.

Owner Comment (Hide)
Hey thanks for the comments, we are working on this, and have a 24 hr CCTV covered luggage room, and a safe for smaller valuables, to ensure the safety of belongings. We also have CCTV throughout the hostel and a 24 our reception to ensure the security of the hostel.

89%

Staff were super friendly - except for one guy who I couldn't really get a straight answer out of. However on one of the nights I ended up drinking with a few of the others and they were great to have a chat with. No bus routes from the coach station, but it is only ~20 minute walk so not too bad. Room was nice and large, no lockers however. Thanks!

Owner Comment (Hide)
Hey! thanks for the feedback, glad you had a good time here! Come back and hang out with us soon!

86%

It's such a characterful, friendly hostel which immediately makes you feel like home. The common area is super cosy and their movie selection massive. I definitely recommend staying there!

Owner Comment (Hide)
hey, thanks for the great comments, really glad you had a good time here, come back soon!

97%

clean, cozy, and convenient.. =) Staffs are nice!!

Owner Comment (Hide)
Hey, glad you had a good! thanks for the comments and hope you to see you again sometime!

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