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Hatters Hostel- Liverpool Reviews

56/60 Mount Pleasant, Liverpool, England

Reviews & Ratings Explained

87%

Rating
2958 Total Reviews
  • 85%Value For Money
  • 85%Security
  • 93%Location
  • 89%Staff
  • 87%Atmosphere
  • 82%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

This is a really cool hostel that a converted church plus they have a hostel cat who's cool. The staff really makes this hostel though they went above and beyond for me during my stay and were very knowledgable. I recommend this hostel!


77%

everything was cool but the double room it's a bit expencive.


89%

The staff were very patient, warm and inviting and encouraged the involvment of hostel-mates in participating in the events they had. Atmosphere was very laid back and inviting, and WiFi was very stable when in the public areas (As compared to other Hatter's Hostels). They were also very good about holding out luggage in the lieu time between connections which was very accomodating. Location is also close to the Cathedral. Would recommend!

Owner Comment (Hide)
Thanks for the feedback! Our staff are always happy to help make sure you have a great time and bringing our guests together by hosting dialy events is just one of the ways we do it! We like to keep things welcoming and relaxed so you can feel at home with us. Good to see you made use of our free luggage holding fascilities we don't want anyone dragging around heavy bags whilst doing last minute sightseeing and yes most attratcion are only a short walk away. Till next time :)

91%

Always a pleasure staying a Hatters! Will always return :-)


100%

This is my second long time stay in hatters and i absolutley love this place, the people are amazing and just love the hostel itself. The bar is really cool and the pub crawl aswell. Just one thing guys sort your wifi out haha, but to be honest if u travel u shouldnt sit on internet, but yeh. See you soon guys and thanks for everything, Birgit from Estonia :)

Owner Comment (Hide)
Thanks for the Review. We loved having you back! Our bar is pretty Awesome a good place to make friends . Oh WiFi ! we are on it . Can't wait to see you again :)

77%

It was really nice, very good location, nice room (double twin ensuite) and breakfast. Good value for money. I only wish the kitchen was cleaner and there was wi-fi available in the rooms. The one available downstairs could be better, too.

Owner Comment (Hide)
Thanks for the feedback. Happy to see you enjoyed your stay in one of our crisp and comfortable private rooms. Hatters breakfast is must to start of any day with yummy cereals, toast, yogurt,porridge, tea, coffee you name it and best of all its free . The kitchen is self catering and although we clean it at least twice a day sometimes other guests can be a bit messy but just let us know and we will get it cleaned immediately . See you again soon

97%

Great vibe

Owner Comment (Hide)
Great Review (",)

83%

great, helpful staff, comfy beds. wifi only in designated areas and constantly disconnecting after 15 min. don't know why...everythink else fine.

Owner Comment (Hide)
Thanks for the review. We are a helpful bunch and we love it. Happy to hear you enjoyed a comfy sleep. Apologies for the Wifi we had some issues over the time you stayed but it should all be sorted now. Come visit us again soon.

91%

Really friendly and helpful staff. Rooms were very clean as were the showers which was a nice change from the other hostels I've been in! Good location, close to a lot of pubs and within walking distance of the Cavern Club! They also do a Beatles taxi tour which you can write your name down with other guests to get a cheaper price, which is great for solo travellers.

Owner Comment (Hide)
Wohoo!! Thanks for the lovely words. It makes us happy to see you had a good time. It is our pleasure to help. Squeaky clean is how we like everything and our dedicated housekeeping team is always on the job. Yes we try and get the best deals for our guests with an array of Liverpool related tours ( football, museums, Beatles etc) to choose from! Hope we see you again :)

91%

Awesome location, clean and comfy beds. A really nice Pub area with a cool atmosphere to hang out or to have a good included (!) breakfast. Would definitely return to Hatters!

  • 13th Sep 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the lovely review! Come back soon :)

63%

Beds were incredibly squeaky, bathrooms dirty, showers are super tiny and the shower heads work terribly. Wifi only works in the common rooms. NO WIFI IN ROOMS.

  • 13th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the comments. Our showers are standard size but maybe we can get our Design team to customise them in our own special edition of pimp my wash.(In all seriousness if there is anything let us know at our 24hr reception and we will sort it out for you) Please let us know when the beds start squeaking we are armed and ready with WD40 ,a shadow would make more noise after this . Good to see you enjoyed the location and staff. WiFi is Free in the common rooms and paid in the bedrooms:).

77%

Fun place to stay in Liverpool. Lockers were more like safety boxes. The room we stayed in had 6 beds which is the right number for me. Bathrooms were clean and were in each room

Owner Comment (Hide)
Thanks for the comments . Happy to see you had fun! 6 is the magic number enough people for a good buzz but not so much that you don't have your privacy :) We take our cleanliness seriously thanks for noticing and yes every room has an en suite bathroom :) Ps. Lockers in rooms are for valuables but we have free luggage storage (cctv monitored) if you want to store any bigger bags Come back soon:)

74%

Asked a map in the reception hoping the guys would be happy to give directions for the main attractions (as usual in hostels) etc... I have only received a poor bus tour map and the guy in the reception was not happy to give it to me...neither even a smile... He only can be the owner of the place otherwise shouldn't be working in a hostel. Well I end up going to ask for a free map in another hostel they gave to me and they were happy to give directions...and I didn't have to sleep there...

Owner Comment (Hide)
Thanks for the feedback. We are not sure were the bus map came from as we only have city centre maps and lots of them available all around the reception area. If you ever have any problems please come talk to us we are here 24/7 and always willing to help with a smile obviously :) See you again soon.

83%

Cool hostel with nights such as movie night, bbq etc. Friendly staff and good atmosphere.

Owner Comment (Hide)
With a smile on our face we curtsy to your praise:) Much Appreciated. We have events on every day of the week and we love letting the good vibes flow. Mon - Movies nights from FREE POPCORN ! Tue - Free FOOD night Wed - Drinking GAMES who is the MASTER of table tennis?Thurs- Hatters FREE mini PUB crawl, we show you where all the cheap drinks are hidden Fri- HATTERS BAR CRAWL - All out Party! bring your flats because we will be DANCING:)Our team says thanks and let's do it again some time

71%

The rooms are nice and clean. You get a good atmosphere down at the bar. The only bad thing is that they don't have lockers in the rooms and the day i got there, a guy had been stolen while was out of the hostel. The staff wasn't so great either. They didn't seem to be very interested in helping us.

Owner Comment (Hide)
Thanks for your review! No one was reported missing so we can only assume he made his way back :) We have lockers in most of dorms but if your room does not have one we have more at reception and also a locked secure luggage room for bigger items.(We have CCTV everywhere) We love helping our guests please come chat too us we would love to tell where to go, where to eat what to do etc. The bar is lively place we love it and on Thursdays we run a free pubcrawl:) Give us another chance.See you soon

97%

We had a really lovely time at Hatters. The staff were really friendly and helpful, and were able to tell us about great places to eat and visit in town. Also the hostel was able to offer brilliant discounts on things to do, such as the Shiverpool ghost tour, the city tour bus and many other treats. We were also happy with the communal areas and enjoyed the communal breakfast provided. For a Budget Hostel we were really impressed. Lovely room, decent prices, good all round. Thanks Hatters!

  • 27th Aug 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you so much for you lovely review that made our day! We are very happy that you enjoyed your stay , your room and the Shivering Saunters that is Shiverpool we always try to get deals for our guests. Our lovely Hatters Breaky is our gift to you so that you can start your day full of energy. Looking forward to see you again sometime:)

100%

The place was really clean and nice ! Lots of choices for the breakfast The person who wlecomed us was really knowledgeable about Liverpool and places to see.

  • 26th Aug 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


74%

Staff were awesome. I had a problem with one of the rooms and the guy there helped me out and moved rooms around for me. Facilities were good, location was awesome. Breakfast standard but good. Only issue would be the security. There is no security except for on the bedroom dorms, as a result ANYONE on the street can walk into the hostel. Someone had laptop stolen while I was there so just be careful with your stuff. I saw another lady walk into the kitchen, steal food and then ask me for money.

Owner Comment (Hide)
Thanks for the review! Good to see we could be your knight in shining armor.So happy too see you enjoyed your stay. We do have CCTV everywhere (Orwell was right, Big Brother is Watching!).We advise all guests to lock away valuable items in security lockers (Free to use) most of the time if things go missing they turn up again this phenomenon is known as Hostel wormholes. We dealt with the lady in question (Not in a HOSTEL movie way! We got the city carers too look after her) See you again soon.

71%

The room (and toilet) in which I stayed was pretty dirty and disordered, obviously due to the people staying there. The breakfast caused me stomachache...

Owner Comment (Hide)
Hi hi, we appreciate that you took the time to review us. You stayed in one of our bigger dorms so sometimes it can get a bit messy depending on who is staying (Even though we clean it daily) but come to our 24h reception and we will send our own Kim and Aggie team to brighten it up. Breaky - Tea, Coffee, Toast, Muffins, Yogurts and Cereal- is always a hit but if you feel under the weather at any time come see us at the desk and we will sing 'Soft Kitty' to you.

91%

Will be back ASAP. =)

Owner Comment (Hide)
That's what we want to hear! Will get the tea ready for you! :)

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