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Hatters Hostel- Liverpool Reviews

56/60 Mount Pleasant, Liverpool, England

Reviews & Ratings Explained


3346 Total Reviews
  • 81%Value For Money
  • 82%Security
  • 92%Location
  • 85%Staff
  • 81%Atmosphere
  • 75%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The location and overall atmosphere in the hostel were really good. The breakfast wasn't a blast, but it was ok. The main problem was with the bedroom, the dormitory that I stayed in was very cold and even after complaining with the staff, we had a cold night of sleep.

Owner Comment (Hide)
Thanks for the review. Sorry you had to Freeze all systems checked and very room is now nice and toasty. Happy to see you ejoyed our complimentary breakfast it is not a Full english , but hey its on us :) Come back soon , and this time we promise no penguins in the room


Great place for right in city centre, supermarket next door, the door would not open of the dorm, took forever!! Security could be little better as a male try come in our room, all not a prob for me as I use to hostels but was little annoying but apart from that great place , stayed there few times now and will use again for a night out!!

Owner Comment (Hide)
Thanks for the review. We will investigate that but we have CCTV on EVERY floor to make sure everyone is Safe. Let us know if ther is anything wrong or slow we can send our Handy Man MR. FIXIT to sort it immediately . Good to see you enjoyed the bright lights of Liverpool and we will see you again soon. :)


Hatters is a great Hostel to stay in.I have stayed there before and will stay there again.THe staff are very helpfull and friendly.it is a nice old building.It is near Lime street train station and the city center and not too far from Albert Docks.

Owner Comment (Hide)
Thanks for the review! Can't wait till your next visit. We love that you can walk anywhere from here. See you soon (",)


Great place if you are single or its just you and your partner.

  • 7th Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the feed back :)


Stuff stolen from my dorm. Funny smell throughout the building. Dorm smelled heavily of mould, mould all over the walls. Small things like door frames and handles being poorly fitted, showers not clean. I have paid less in other hostels for a much better quality hostel, no value for money here and I would never stay there again.

  • 6th Feb 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for the review and we are again so sorry that you had stuff stolen from your belongings. As you are aware the thief was caught by our eagle eyed staff and he was handed over to the Police and was arrested and all items that had been stolen were recovered.The other issues you mention we are unsure about as the room you were in has been newly decorated in the last 2 weeks but if you did have an issue our helpful and approachable staff would have gladly changed your room for you.


Good for people who want to party, but was noisy in the night so if you want a good night sleep not ideal. Clean, comfortable rooms. Good facilities. Would be great if you want to have drinks, meet people, go out and rock up in the early hours!

Owner Comment (Hide)
Thanks for your great review. It can get a little boisterous at times in the hostel but are security staff are always on duty to patrol the corridors at night to ensure there is minimal disruption to other guests. We are happy top here you had a great time and we look forward to seeing you again


When we arrived at Hatters, the building was just being painted, hence a very strong and even unhealthy smell of paint in our room and corridor..In our room, the paint was coming off the wall and plaster was lying on the floor. Also, there was quite a bad stench in the bathroom. The hostel was nearly empty, creating an unwelcoming atmosphere. In total, we felt deceived because we got a room which cannot be rented. However, we got back our money.

  • 4th Feb 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Ohh no!! We are sorry to hear you did not have an amazing experience with us. We aim to make your stay a welcome and happy experience ! Happy to see it was sorted on the day :) Give us another try and we will make it up to you with our notorious good vibes ,nice rooms and clean and comfy building. *And no paint fumes....................., all has no been painted and dried:)


Great location. One complaint we booked for 2 nights and after the first night they told us we had to change rooms so we were meant to pack up our bags and be out of the room by 11. Even though the room was an upgrade we booked 2 nights , not to be kicked out before 11 to change rooms for their convince. The staff were a bit rude knocking constantly and actually banging the door of my back while I was packing on the floor. Also rooms were dirty and dusty in corners of rooms and floors

  • 31st Jan 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for the review, Sorry to hear that you were not happy that we offered to upgrade you free of charge from a Dormitory to a Private en suite room with a TV, towels, bottles of water and biscuits. I'm sorry that due to the private rooms already being full on the 1st night we could only offer it to you for the 2nd night. I disagree with your view that the staff were rude. They went out of their way to make you feel welcome and went the extra mile to offer you a free upgrade of your room.

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