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Hatters at Hilton Chambers Reviews

15 Hilton Street, Manchester, England

Reviews & Ratings Explained

85%Overall Rating

From 179 ratings
  • 82%Character
  • 86%Security
  • 91%Location
  • 88%Staff
  • 82%Atmosphere
  • 84%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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70%

Reported problems with the TV on arrival Friday ~ 4.30pm, Friday ~ midnight, Saturday~9.30am, Saturday~midnight. Met with shrugs, nobody knew anything, as far as I could tell nobody did anything. Told the staff this was probably a problem that would have been fixed by turning the tuner off and on again. As far as I know nobody tried this. A shrug was easier.

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Show)
I am so sorry to hear this! We are all here at Hatters because we truly have a passion for helping people out, so I'm sorry this didn't come across for you during your stay! We tend to get very busy on weekends and as we often only have one member of staff working it makes it difficult to leave the desk. We thank you for your comments though and will surely take on board the fact that this problem wasn't promptly solved as it should have been, and that our staff seemed to lack attentiveness!

80%

The problem is the Wi-Fi! really is very bad!

  • Novice Nomad
  • 11 Apr 2013
  • Anonymous
  • Argentina
  • Male, 31-40
  • (7 reviews)

Owner Comment (Show)
I'm very sorry to say that you're right, we did have some problems with our wi-fi around the time of your stay, so we have recently had our supplier come and check out the problem. I am awful at technical jargon, but I know he fiddled with something and made it all better! If you ever have any problems you can always come to reception and we'll do what we can to sort out the situation :)

80%

We were there on Thursday, Friday and Saturday night and it was pretty noisy in the street below. On Friday and Saturday, people were being loud in the corridor, in front of bedroom doors, which was annoying. Other than that, we had a very pleasant stay. Kitchen was well equipped, breakfast okay, friendly staff, clean showers and toilets.

  • Novice Nomad
  • 11 Apr 2013
  • Anonymous
  • Netherlands
  • All Female Group, 41+
  • (1 review)

Owner Comment (Show)
Thanks for your comments! If you have any problems please do not hesitate to ask! We can't do much about the noise from the street as we are located right in the city centre and streets come to life at weekends! :) We are glad that you enjoyed the rest of your stay and our facilities! We hope to see you back very soon! :)

100%

Great hostel! Very helpful staff! Fantastic location. Parking is a bit of a problem.

  • Novice Nomad
  • 10 Apr 2013
  • Anonymous
  • Germany
  • Couple, 25-30
  • (4 reviews)

Owner Comment (Show)
Thanks for your great comments and reviews! Unfortunately, we do not have parking area but we can recommend a secure car park nearby, it's only few minutes away! We would love to see you back, here at Hilton Chambers!

93%

I liked the atmosphere and location of the hostel, very close to shops, cafes and pubs. We had a private room which was big and clean and did not feel disturbed by any one else. It's good that you need the card to open the door to get to the stairs where all the rooms are as well as that you have to show the card at the reception when arriving after 10 at night.

  • Novice Nomad
  • 05 Apr 2013
  • Anonymous
  • Sweden
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Thanks to you!!! We are happy that you felt secure the whole stay, we would love all of our guests to feel this way! :) Yes, our location is perfect, there's always something interesting to see nearby! Come visit us again at Hilton Chambers! :)

80%

Everything ok! Nice hostel.....

Owner Comment (Show)
Thank you for leaving us some comments! We'd love to see you again!

93%

Hostel was good location, near the square, lots of places to eat and bars extremely close. down side no free Wi-Fi in rooms only in Kitchen and common area. Staff friendly, overall I would stay again


80%

Bathroom wasn't pretty clean when we arrived but they cleaned later. All facilities were pretty good, nice common area and staff was really nice.

  • Avid Traveller
  • 04 Apr 2013
  • Anonymous
  • Brazil
  • Female, 18-24
  • (10 reviews)


83%

Hatters as usual more on the professional side. Nice staff and no major complaints.

  • Novice Nomad
  • 03 Apr 2013
  • Anonymous
  • Germany
  • Male, 41+
  • (5 reviews)


87%

We missed an oven :/

  • Novice Nomad
  • 02 Apr 2013
  • Anonymous
  • Germany
  • All Female Group, 18-24
  • (2 reviews)


70%

Free breakfast was great and it is halfway between the main train station and downtown. Can walk anywhere from here :)

  • Avid Traveller
  • 31 Mar 2013
  • Anonymous
  • Australia
  • Male, 18-24
  • (15 reviews)


77%

Great stay and experience. The location is perfect. My single room was clean. And their Saturday night pub crawl was great!

  • Novice Nomad
  • 30 Mar 2013
  • Anonymous
  • USA
  • Male, 31-40
  • (3 reviews)

Owner Comment (Show)
Thank you! We're happy to hear that! :)

73%

Good hostel, it had breakfast and free bread and coffee throughout the day which was nice. It was clean and had a cosy communal area. Nice ensuite bathroom as well.


77%

Stayed here several times. Fine as per usual. If you want a more social experience stay at the Older Hatters down the street.

  • Avid Traveller
  • 28 Mar 2013
  • Anonymous
  • Australia
  • Male, 18-24
  • (18 reviews)


87%

Only had a short stay at this hostel, but it was memorable. We met a lot of cool people and I think that we in part due to how gathering rooms were set up in the place. The location was amazing, just a few minute walk to the main train and bus station, and even closer to the trams. I wish we had stayed longer!

  • Novice Nomad
  • 25 Mar 2013
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (8 reviews)

Owner Comment (Show)
Thank you so much for your lovely comments! It would be nice to see you back soon! :)

83%

Very good location Staff are friendly and helpful thouugh remember your passport or driving licence even if your a U.K citizen. Location The location of the hostel in the Norhern quarter is very quirky with it,s individual shops retro etc and bars, it has a lot of character.

  • Novice Nomad
  • 25 Mar 2013
  • Anonymous
  • England
  • Female, 41+
  • (2 reviews)


100%

The best hostel in Europe so far. Clean, friendly staff and great interior.

  • Novice Nomad
  • 24 Mar 2013
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)

Owner Comment (Show)
Wooow! We're over the moon :) Thanks!

90%

the better Hatters Hostel I would say. good place to meet people. Rooms were clean and the beds comfy. I stayed in a 4 bed dorm ensuite, bathroom was just great. quiet enough for me. Pub crawl was a fun night out!

  • Novice Nomad
  • 23 Mar 2013
  • Anonymous
  • Netherlands
  • Female, 25-30
  • (6 reviews)

Owner Comment (Show)
Thank you for your kind comments! We hope to see you back! :)

70%

The staff was great very helpful. However the hostel is extremly noisy. Couldn't get any sleep the night I stay here.

  • Novice Nomad
  • 19 Mar 2013
  • Anonymous
  • Germany
  • Male, 31-40
  • (9 reviews)

Owner Comment (Show)
Thank you for your comments! We are located right in the city centre so it might get a bit noisy :)

83%

Nice Staff and nice breakfast! Also with 24-hr coffee or tea or toast!!

  • Novice Nomad
  • 18 Mar 2013
  • Anonymous
  • Hong Kong
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
We are happy that you enjoyed your stay with us!

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