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Hatters at Hilton Chambers Reviews

15 Hilton Street, Manchester, England

Reviews & Ratings Explained


3246 Total Reviews
  • 77%Value For Money
  • 80%Security
  • 93%Location
  • 85%Staff
  • 76%Atmosphere
  • 81%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The location is the saving grace for this place- bring earplugs because there's a mix of people and lots of drinking and music. When we arrived I asked the receptionist for lunch recommendations so she googled and said wagamama (!) could improve knowledge of area. Their security pass system is silly, bracelets would be easier. No free wifi in the rooms which isn't right and could offer late check in for more £. Average hostel in great location. Go to the soup kitchen opposite- amazing.

Owner Comment (Hide)
Hey! Cheers for the review, always good ot know what's happening in the hostel. Unfortunately it does take a bit of time to get used to the area and tell the good from the bad. We do have a few recomendations inside the security voucher, along with the map - just to make things a easier.


An OK hostel, would expect more for the money. The breakfast, bunks and ensuite were fairly standard. The the northern quarter is quite a cool area, and not too far from the train station which was handy. The wifi would not connect on my laptop, no lockers in the room, no reading light, which would be helpful. Wifi is an essential now to any travels, so it is really disappointing that this hostel has not installed or paid for wifi that actually works.


I had a lovely experience at Hatters. The staff were very friendly and accommodating.

  • 28th Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


It smells very clean but they do not have lockers available for everyone.


No WiFi away from common areas (only paying), which is very annoying.


Positive: The staff was friendly. Especially the Italian girl that checked us in. The kitchen was clean and there was free tee and hot chocolate which is always nice. Not so positive: There were no lockers in the room, the ones provided on the hall were all occupied. The bathroom was a bit of a mess at the end of the day. Our room was not ready at check-in time and still wet from mopping when we entered the room.


Great location, right in the heart of the Northern Quarter. Clean enough hostel with kitchen, common room with pool table, TV, playstation and also a nice courtyard. Only downside was the wifi (£5 a day if you want it in the rooms) lockers (none in the dorms and the ones downstairs were too small for even a hand luggage) and there's no age limit. We had three homeless men in their late forties, they all snored, one decided he jump into another guests bed. Overall an okay stay.

Owner Comment (Hide)
Hey, cheers for the review! We do check everyone who enters the hostel for identification & valid card details. However we do not have a specific age limit as we do get schools and families. Unfortunately we haven't got an adequate snore test set up at the front desk yet :/ The wifi is free in the common areas, and you're more than welcome to make the most of it. Not having the lockers in the room is a bit gnarly, but the ones we have are under the watch of Big Brother! ... (the CCTV)


It´s a good place but I missed a quiet room. There were always some kind of noice. If it wasn¨t the music in the kitchen, it was for the television. Some more chairs and tables are needed as there is no wifi in the dorms.


A good hostel during the week for real travelers. I was told to avoid on the weekend as it becomes a party hostel. Staff helpful, the 4 bed room was very small compared to most I have stayed. I was disappointed that 4 out of the 6 promoted daily activities involved consuming large amounts of alcohol. Doesn't Manchester have more to offer than getting drunk?

Owner Comment (Hide)
Thanks for the review, matey! Manchester acts like a pivot for UK travelers with people stopping over before exploring the North / South, or heading over to Ireland. It's also a big focus for music so it does tend to attract a lot more in the way of party goers. I can vouch that there is some snazzy stuff here for anyone looking not to pickle their liver. We do have a walking tour on the weekend, and our receptionists can point you in the right direction to some of the attractions.


Very centrally located...very convenient...friendly staff and generally the facilities were very good. Would recommend gladly to friends.

Owner Comment (Hide)
Aw thatnks matey! Glad you enjoyed your stay here; it is a well placed hostel, particularly if you need to get in and out of the city centre. Hope to see you soon!


This hostel is suitable just to sleep for a night.


Too many people crammed in one room, not much space to move around in the mornings. One bed has light shining on it all night from the street outside. Can be loud since it is in an area that is very lively, but the walls are thin so beware of staying here on the weekends. The internet did not stretch into my room but was fine within the common areas. Staff is very friendly and polite, and the hostel felt safe and secure otherwise.

Owner Comment (Hide)
Hey! Thanks for the review matey. Unfortunately the odd old-school design of the hostel has led to a lot of peculiar angels and oddly shaped rooms. It makes it a little hard to furnish the rooms properly, but it does depend on luck of the draw. Hopefully a little trial and error Feng-sui can sort it out when we do our next remodel. Otherwise, I'm glad you enjoyed your time here!


Security - i met 2 guys who had their lockers broken into and had their passports stolen. Atmosphere - The 3rd floor was the worst experience in my hostel life. There was a drunk in the room and the room opposite us was making noise late into the night. had to change room to have a much better pleasant experience.

Owner Comment (Hide)
Hey! thanks for the review, Security is usually very good and anything like this is particularly rare, but of course, unfortunate things can happen. We do have the lockers which are under the watch of the cameras, but any other possessions can be stored behind the desk with the 24 hour reception. Of course, if anything does happen, we'll give our full support to help the remedy situation. But otherwise I'm glad you found some peace, it can get busy around the weekends here!


Location of this hostel was perfect, so close to the middle of the city. Staff were great, only criticism would be the wifi - would be great to have free wifi in the rooms, but other than that, really pleased and happy with it. Would definitely recommend.

Owner Comment (Hide)
Cheers matey! Glad you had a good time here and enjoyed the city. We do have free wifi in the common areas around the hostel, and you can pay for it if you want some privacy (I think there are also a few lucky rooms that are in reach of the free wifi too), but that might be a bit of an in-house myth.


Had a great stay here. With £50 for two nights in a 12-bed dorm I thought it was a bit expensive, but then again the facilities were good and are very clean. The hostel is right in the city center, close to the bus/train station so that's very convenient. Staff is very helpful, too!

  • 3rd Oct 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the review matey! The prices tend to vary throughout the week, it depends greatly on what's happening in the city to be honest. Otherwise, glad you enjoyed it :)


Convenient location. The room where I lived, is a spacious and clean.But the hostel needs the common room. Kitchen is too small.


The location is good, kitchen is small but it's nice you can make your own breakfast and they don't close the kitchen. I was disappointed with the staff. They were not very helpful and seemed annoyed when you had questions. Everything else was fine. The other hatters in town is not as nice I recommend this one over the other location for sure.


Great city centre location, pleasant and efficient staff. Good service provided on all levels. Accommodation prices increase at weekends (to over the top levels). A practice which I think is a bit exploitative. One small gripe: Maybe staff could be instructed to open the kitchen windows at breakfast time. The place quickly becomes like a sauna if you don't.


Grand hostel. Nothing fancy, but nothing wrong with it either. Comfortable beds. My dorm was quiet so I slept well. Surprisingly decent breakfast, including muesli and yoghurt plus an orange.


When visitors take the time and trouble to report equipment broken or non-functioning you would do well to pay attention and take the comment seriously, as opposed to making the person feel they are wasting your time.

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