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Hatters on Newton Street Reviews

50 Newton Street, Manchester, England

Reviews & Ratings Explained

80%

Rating
3696 Total Reviews
  • 78%Value For Money
  • 78%Security
  • 92%Location
  • 85%Staff
  • 80%Atmosphere
  • 72%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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20%

Do not stay here. The staff are unfriendly and the conditions are absolutely horrible. Everything is run down and broken.

  • 6th Jun 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hey, we're really sorry you seemed to have a bad experience! It does help when our guests talk to us at the time, but if you feel strongly about what happened, please send us a direct email letting us know what went wrong! It's rare that we get our percentage ego so bruised, so we'd like to know what we could have changed to give you a better time!

83%

Very nice hostel- friendly, enthusiastic staff, great location, fairly comfortable, and sufficient room for cooking, eating, and just chilling. Only suggestion: I stayed in the 18 person dorm, and the blinds didn't really do anything about shutting out the light, and therefore I was woken up every day at around 5 (or whenever the sun rises) because it was REALLY bright, and the same goes for trying to fall asleep. If possible, install heavier blinds, but it is a relatively small issue.

Owner Comment (Hide)
It is bright for the most part on the UK summer days so we will take that into consideration! We have recently purchased new blinds for a few of our rooms so hopefully 201 will get it's special treatment soon too! it was very nice to have you guys, hope you return soon :)

66%

Room and showers were comfortable. There is room for improvement for service staff mending the reception.

Owner Comment (Hide)
Thanks for leaving a review! I'm not quite sure whether you mean that we could improve as customer service representatives or carpenters but we will do both!!!

71%

The hostel is very well located, you can go walking to everywhere but I honestly think it's too expensive for what it is itself. You can have a free tea anytime of the day though, which is a good thing. There's no lockers in the rooms, so it's a bit unsafe for your suitcase.

  • 30th May 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 18-24
  • (1 review)


89%

Great location - very close to Picadilly Station. Hostel is close to the main street of Manchester. Staff is very friendly and helpful. You can leave your baggage there but is a little to expensive.

  • 29th May 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hi! Thanks for the review - we're in a prime location near the (best!) bars and restaurants, and we do our best to make you feel welcome. You may have been misinformed about our luggage storage, which is free before and after check out - you only need to pay if you are leaving it overnight and are not actually staying!

74%

Good breakfast, nice place, good location atmosphere: very nice wifi, internet, nice living, nice place! value for money: very good staff: two guys in the reception dont like their job, dont like turist and they rudes, unfriendly and they must be fired (my opinion) the woman in reception was very agreable, but not the guys.


74%

Good hostel in city center. Facilities were a bit on the old side and run down, one of the toilets had trouble flushing and the hot water didn't work on some of the sinks. Close to the city and bus station though and they have nightly events so that's nice.


83%

Was a great hostel, Tuesday night we got a free dinner (maybe advertise it a bit more) rooms were clean, beds were pretty comfy. Showers were good location good and staff reasonably helpful

Owner Comment (Hide)
Thanks for the review! Advertising our activity nights - definitely noted!! We run these nights EVERY night and they're all free and lots of fun, get awwwn it!

69%

This hostel is just too huge. I personally prefer small hostels so that i can interact with more people. The staff were busy doing their work so did not get a chance to talk to them. The breakfast is just ok, because they only provide some cereals and bread (no fruit). The toilets are very old...

Owner Comment (Hide)
If we look busy, just wave your hands in our faces and shout expletives. Joking, we'll kick you out if you do that. Haha. Our common rooms are open 24/7 and with the help of our host running activity nights, it is quite easy to meet other backpackers, although admittedly we are sometimes quiet during the week! We hope you can meet more people next time you're here :)

80%

Very nice hostel, but there was no soap left in the bathroom. A bit expensive on Saturday nights.

Owner Comment (Hide)
Please just ask us if you notice anything missing, we'll restock before you can say...soap?

74%

I was happy to choose this hostel! I really like the location and the staff were so cool

Owner Comment (Hide)
We ARE pretty cool, aren't we?!?! And close to all the cool bars, cool art, and cool coffee shops! Cool.

83%

Globally the hostel is good, near of city (bus, tram, shop, animations....), the area is safe and clean, there is not really staff, only one receptionist (she was great person) , but its not enough. The alone problem, is , toilets and shower are not close of rooms, and are not so clean. But I advise it.

Owner Comment (Hide)
Hi! There may be moments of madness when a few people check in at the same time, but during the week it is seldom that we need more than one member of staff, we're multi-tasking queens :) If you notice a probelm with the toilets just let us know and we can sort it out, and we can always change your floor if you have an issue with going up or down a flight to the toilets :) Just ask!!

97%

Loved this hostel! One of my favorites I've stayed in so far. The staff was very friendly and helpful and made my stay incredibly enjoyable. Would definitely stay here again!

Owner Comment (Hide)
Wowzerss thank you!!!! We hope you have a good time on the rest of your travels and you are always welcome back :)

89%

Huge hostel without the usual issues for really big hostels. Good number of toilets and showers, clean enough, good beds, big rooms have a considerable space between beds, very good breakfast, big and useful kitchen. The thing, as usual with hostels in UK, is that you feel like you are over paying a little bit. Unfortunately, if you want to travel expensive countrys, you have to spend a little bit more.

Owner Comment (Hide)
Thanks so much!! Our kitchen has just been fitted as it used to be a little smaller so we're glad people are putting it to good use!! We're sorry to be charging a little more than you might pay in other countries in Europe, but I'm not sure we would survive in the UK if we didn't ;)

83%

A 5 minutes walk from the station. Very good atmosphere and free dinner at the night of my stay. Friendly staff. large and clean shower room for dormitories. The only problem is to find a shelf to put your clothes before shower.


63%

Dorms are on the shabby side; really could do with a renovation. Very noisy, windows don't seal properly. Broken sleep with people rapping on the door as they'd forgotten their card in the early hours...

Owner Comment (Hide)
We would recommend booking a private room to avoid disturbances from other guests, we have three single rooms here and also more privates in our sister hostel, Hatters at Hilton Chambers!

80%

A good lace to stay for the intrepid traveller


86%

Location is excellent and easy to find. Staff are lovely. They probably need to check the toilet paper situation more regularly. Free breakfast. I'd go back again :)

Owner Comment (Hide)
Noted!!! We can get very busy on reception and as the building is so big it's difficult to get to all the floors, but we will definitely keep that in mind. We do also keep toilet paper here at reception for cases like this. We're glad you found us easy to find, there's a Newton Street in the middle of nowhere in Manchester which google maps can sometimes trick you into visiting ;)

91%

I would definitely recommend this hostel to anyone! It is a great location, just off the main road, so not too much noise at night time. The main lounge was very nice, as was the kitchen, and the t.v. room was great! The ladies at reception were so lovely and helpful, and made me feel very welcome. So far the best hostel of my trip!

Owner Comment (Hide)
Thanks so much, truly appreciated!!! Enjoy the rest of your travels, and hello from hatters to everyone you meet :D

54%

The bathrooms and showers were on a different floor to the room, they were very old-fashioned but quite clean. Staff wern't particularly helpful or friendly but was over all ok.

  • 4th May 2014
  • Novice Nomad
  • Anonymous
  • England
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
The comments we receive about our staff are usually top-notch so I'm not sure what went wrong here, however we apologise and hope it didn't affect your stay too much!! If you do have an issue with the bathrooms being on separate floors, just let us know, we can sometimes manage to shift you to another room :)

(99 results)


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