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Hatters on Newton Street Reviews

50 Newton Street, Manchester, England

Reviews & Ratings Explained

78%

Rating
3768 Total Reviews
  • 77%Value For Money
  • 78%Security
  • 91%Location
  • 82%Staff
  • 78%Atmosphere
  • 70%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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20%

Do not stay here. The staff are unfriendly and the conditions are absolutely horrible. Everything is run down and broken.

  • 6th Jun 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hey, we're really sorry you seemed to have a bad experience! It does help when our guests talk to us at the time, but if you feel strongly about what happened, please send us a direct email letting us know what went wrong! It's rare that we get our percentage ego so bruised, so we'd like to know what we could have changed to give you a better time!

83%

Very nice hostel- friendly, enthusiastic staff, great location, fairly comfortable, and sufficient room for cooking, eating, and just chilling. Only suggestion: I stayed in the 18 person dorm, and the blinds didn't really do anything about shutting out the light, and therefore I was woken up every day at around 5 (or whenever the sun rises) because it was REALLY bright, and the same goes for trying to fall asleep. If possible, install heavier blinds, but it is a relatively small issue.

Owner Comment (Hide)
It is bright for the most part on the UK summer days so we will take that into consideration! We have recently purchased new blinds for a few of our rooms so hopefully 201 will get it's special treatment soon too! it was very nice to have you guys, hope you return soon :)

66%

Room and showers were comfortable. There is room for improvement for service staff mending the reception.

Owner Comment (Hide)
Thanks for leaving a review! I'm not quite sure whether you mean that we could improve as customer service representatives or carpenters but we will do both!!!

71%

The hostel is very well located, you can go walking to everywhere but I honestly think it's too expensive for what it is itself. You can have a free tea anytime of the day though, which is a good thing. There's no lockers in the rooms, so it's a bit unsafe for your suitcase.

  • 30th May 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 18-24
  • (1 review)


89%

Great location - very close to Picadilly Station. Hostel is close to the main street of Manchester. Staff is very friendly and helpful. You can leave your baggage there but is a little to expensive.

  • 29th May 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hi! Thanks for the review - we're in a prime location near the (best!) bars and restaurants, and we do our best to make you feel welcome. You may have been misinformed about our luggage storage, which is free before and after check out - you only need to pay if you are leaving it overnight and are not actually staying!

74%

Good breakfast, nice place, good location atmosphere: very nice wifi, internet, nice living, nice place! value for money: very good staff: two guys in the reception dont like their job, dont like turist and they rudes, unfriendly and they must be fired (my opinion) the woman in reception was very agreable, but not the guys.


74%

Good hostel in city center. Facilities were a bit on the old side and run down, one of the toilets had trouble flushing and the hot water didn't work on some of the sinks. Close to the city and bus station though and they have nightly events so that's nice.


83%

Was a great hostel, Tuesday night we got a free dinner (maybe advertise it a bit more) rooms were clean, beds were pretty comfy. Showers were good location good and staff reasonably helpful

Owner Comment (Hide)
Thanks for the review! Advertising our activity nights - definitely noted!! We run these nights EVERY night and they're all free and lots of fun, get awwwn it!

69%

This hostel is just too huge. I personally prefer small hostels so that i can interact with more people. The staff were busy doing their work so did not get a chance to talk to them. The breakfast is just ok, because they only provide some cereals and bread (no fruit). The toilets are very old...

Owner Comment (Hide)
If we look busy, just wave your hands in our faces and shout expletives. Joking, we'll kick you out if you do that. Haha. Our common rooms are open 24/7 and with the help of our host running activity nights, it is quite easy to meet other backpackers, although admittedly we are sometimes quiet during the week! We hope you can meet more people next time you're here :)

80%

Very nice hostel, but there was no soap left in the bathroom. A bit expensive on Saturday nights.

Owner Comment (Hide)
Please just ask us if you notice anything missing, we'll restock before you can say...soap?

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