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Hatters on Newton Street Reviews

50 Newton Street, Manchester, England

Reviews & Ratings Explained

78%

Rating
3751 Total Reviews
  • 77%Value For Money
  • 78%Security
  • 91%Location
  • 83%Staff
  • 78%Atmosphere
  • 70%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

The location is the main reason to stay here....close to both bus and train stations plus access to the city. If staying in a dorm do take ear plugs if you like sleeping...some of the snoring is on another level!


83%

Its time to make repair

Owner Comment (Hide)
Haha we're working on it we promise! Slow but steady ;)

89%

Very helpful staff. Comfy, central and will definately be back.

  • 15th Jan 2014
  • Anonymous

Owner Comment (Hide)
Thank you, we really appreciate our guests taking note of our hard work - we really do our best! We'll see you soon :)

54%

I would not recommend this place for a longer stay than one night - although the mattress was way better than the one in the Hatters in Liverpool. It was not very clean and some of the facilities seem to have been there for 150years. The staff was nice though.

Owner Comment (Hide)
Nonono, it only gets better baby! Anyway don't be silly, our building was built in 1900 so our facilities have only been there 114 years. I suppose our toaster is a little older though, having been invented in 1893.

86%

had a very nice stay at this hostel. enjoyed having lockers and particularly appreciated the staff putting numbers on luggage in the luggage room, very few hostels do that and security is important to me. bathrooms were clean and fine but a hassle for the girls in my group since they were on another floor from the room. didnt have trouble sleeping due to noise like other reviewers


46%

I stayed on New Years day so this may have something to do with the poor rating. The showers are dirty, smelly and you can't control the temp. I rented a towel which was very small and malted. Shortage of padlocks for the lockers when I first arrived. The 18 bed dorm is not nice to stay in, noisy and dirty (again, could be time of the year). You only have WiFi in the common room unless you pay £5 or more and the common room was dirty. I have stayed around the world, possibly the worst vs price.

Owner Comment (Hide)
......The hostel is closed over Christmas so when we re-open I must admit that things are a little hectic! With our prices, I'm afraid we follow suit with the rest of the accomodation costs in Manchester, but always keep our prices lower than theirs, I promise!

40%

No free lockers to put your stuff whilst away from the bed


91%

We've spent a day in Manchester and we got there really early. The staff was friendly and great. The hostel is actually a chain of hostels so the charm goes away a little bit especially if you stayed in other places called the same :) Overall it was totally worth the money. Cons: 35% Cold in the room :) but thats the UK

Owner Comment (Hide)
Yay thank you very much!! We do have other Hatters Hostels.........but only three! Not quite Starbucksy yet! You can leave this review again when our plan to take over the world succeeds ;)

80%

We stayed here just to watch the soccer! was a great place very friendly big chill out area with pool table etc!


69%

be careful when booking a room for two people, there was a very load boiler (pipe) noise sounding constantly in our room, we ask to be moved some where else.

  • 19th Dec 2013
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hatters at Hilton Chambers is our sister hostel 2 minutes walk from Hatters, and with more of a hotel feel, our rooms cost a few pounds more. We moved you to this hostel and gave you a private, triple room for the same price, and made sure with you that everything was now okay. We are sorry that you still only felt us worthy of 50%, as we really did the best we could to rectify the situation.

77%

Nice hostel to stay the night, not much to do though. Close to the Victoria Train Station and is in a walking distance from points of interest like Westminster.

Owner Comment (Hide)
Considering that there is no such thing as Westminster near us, and that there is an absolutely brilliant variety of things to do in Manchester....I'm going to assume this review does not belong to us ;)

86%

Overall the hostel is great. Good staff, good atmosphere, cool look and style and the kitchen made available for cooking is certainly a plus. However, although there were signs spread around encouraging the guests to warn the staff whenever something was dirty, the place was not clean enough. I felt that the other guests were not neat and were always dirtying up the place. So I would suggest arranging things in a way that either make guests really do what they are supposed to do.

Owner Comment (Hide)
Taken into account....this would be extremely convenient for us too :p maybe we could set up a parenting school?

80%

Not too far from the station which is perfect...there are shorter routes than following the main road but best to discover during the day. A great hostel to stay in...only negative is that the 10 bed female dorm I stayed in had 2 double power points!!! Staff were friendly and most importantly it was very clean for such a big hostel! Thanks hatters :)

  • 6th Dec 2013
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you!! We do have extra power points in our common areas, but we understand that it can be frustrating when you want to charge your phone while you're sleeping etc., so we will look into that! Annnd a round of applause for our hard working housekeeping team!!!

83%

Great location and vibe. Definitely worh staying for a central location and good vibe.

Owner Comment (Hide)
Can everyone see this? We got good vibe twice. This place is awesome.

51%

Not only could you not control the temperature in the shower, the water only lasts for 10 seconds so you must hold down the faucet to get water. You have to pay in order to access WiFi in the room. Cleaning lady chased me around to do dishes although I'd ensured her numerous times I would get to it after I was done my meal. When I asked whether it would be possible to buy a rail card the same day, one reception staff told me to "go find out for myself at the station".

Owner Comment (Hide)
I have to say that is a little out of character for our housekeepers... maybe she thought it was a game? While we may suggest that the station has more information on different railcards for different times, places etc., I am sure we did not mean it in a harsh way - a case of miscommunication perhaps?! Either way we are sorry you felt that way and hope we can change your mind if you decide to stay again :)

77%

I was on top floor. it was November and the room was very cold. Drafts where coming in at the windows. Experience was good apart from this!!

  • 4th Dec 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 25-30
  • (1 review)


100%

All in all a very good hostel.

Owner Comment (Hide)
All in all a fabulous review!

86%

Staff were very accommodating, location was brilliant, wanted to stay longer, not a problem. Overall, extremely happy with stay

Owner Comment (Hide)
Thank you so much!!! We do our best to help you guys out, and the Northern Quarter where we're located is AWE-some. Come back soon dahling :)

71%

Showers cold and last only 20 seconds or so (per button press). Additional wall sockets in each room by the beds (for phones and cameras) would be good Window wouldn't close in our room

Owner Comment (Hide)
While our hot water system is in good working condition, the temperature tends to struggle a bit on mornings where everyone is trying to get a shower at the same time, apologies for that!! if you get unclosable windows etc., please come down to reception so we can give you a hand or get our maintenance fella to sort it out!

80%

Was just here for an overnight stop before an early morning train, so didn't get to experience much. A nice place, had all we needed.


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