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Hello Marseille Hostel Reviews

12, rue de Breteuil, Marseille, France

Reviews & Ratings Explained

84%

Rating
1106 Total Reviews
  • 82%Value For Money
  • 80%Security
  • 95%Location
  • 85%Staff
  • 84%Atmosphere
  • 84%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

The building smells damp and wet when you walk in, and the staff weren't local French so didn't really know the city transportation and sites that well, IMO. The rooms didn't have air conditioning, and the mattresses were very uncomfortable (with duct tape on mine), and some of the sheets had stains on them. There was also only one toilet, though to be fair the showers were remodeled and quite nice. The location is great, only a few minutes from two different metro stops.

Owner Comment (Hide)
A bit harsh, looks like not our place :) I am french, and I work here (4 years already, and did not see a damp around)... all my colleagues can give you great infos about the town and transportation details. We also have a folder with the Top10 things to do in town, printed bus lines etc... The Mattrasses are special for hostels, high hygiene guarantee for our travellers. It's true some people find it less comfy than at home, but to keep good hostel services, we had to make a choice :)

97%

Great location near the Vieux Port! Staff very friendly and helpful especially Hilda! Very clean kitchen and bathrooms! Lovely sunny common area! Highly recommended

Owner Comment (Hide)
Merciiii ! Thanks for your support, and very glad you liked our project! Our non-profit organisation is specially proud of the good job done by our volunteers who come from all around the world to manage the hostel "for travellers by travellers" :) Kind regards, and see you again in Marseille!

77%

good for a stop over, good location, only one toilet. People are nice and helpful.


71%

To be completely honest, my stay was pretty awful mainly because of the staff. I've stayed at many hostels and the people that work there (except for two) were extremely rude and made me feel like I was a burden. I really enjoyed the location but I wouldn't go back if the same people were working.

  • 19th Jun 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Ouch! Sorry for the bad feeling. What happened exactly? As the hostel manager, I can ensure you our international volunteers are really nice people. If it did not connect, it is probably a matter of bad luck. Come again and I am sure you'll change your opinion. Kind regards

83%

Only one toilet for the whole hostel, makes no sense. The staff were very nice and helpful. The lounge was a nice place to hang out and meet other travellers


94%

Lovely hostel, very clean, very friendly, nice place to meet people. Staff go out of their way to help you make the most of your visit. In a very good location with good access to public transport. Yes there is only one toilet but it didn't cause any problems at all. You have to keep quiet in the common room after ten but there are plenty of places to go out nearby if you want to.

  • 17th Jun 2014
  • Novice Nomad
  • Anonymous
  • Scotland
  • Female, 25-30
  • (1 review)


97%

Great place to stay. Definitely recommend. Only downside is the one bathroom, but it works out if you are patient. The staff is excellent.

Owner Comment (Hide)
Merciiii ! Thanks for your support, and very glad you liked our project! Our non-profit organisation is specially proud of the good job done by our volunteers who come from all around the world to manage the hostel "for travellers by travellers" :) Kind regards, and see you again in Marseille!

77%

Good quality with cheap price. The breakfast costs 5euro per person but it is quite good. Very near the train station!

  • 6th Jun 2014
  • Novice Nomad
  • Anonymous
  • China
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
? The breakfast is free here, based on donations from previous travellers, and complemented by the project. You must have confused us with another hostel.

83%

I had very cozy and lovely days at Hello Marseille Hostel.

  • 25th May 2014
  • Novice Nomad
  • Anonymous
  • Georgia
  • Female, 18-24
  • (1 review)


94%

Great location and close to the Metro station. The kitchen is a plus. It has a large balcony for smokers so no need to run up/down 3 flight stairs. 24 attendant helps keep the place safe. Only have 1 toilet, but never busy or long wait.


97%

Others have mentioned it already, but there is only one toilet it the entire place. Not one per room, but just one. Other than that, it was a lovely hostel and great place (~5 min walk to Vieux Port and restaurants). They offer a discount to members of hostelling international.

Owner Comment (Hide)
Merciiii ! Thanks for your support, and very glad you liked our project! Our non-profit organisation is specially proud of the good job done by our volunteers who come from all around the world to manage the hostel "for travellers by travellers" :) Kind regards, and see you again in Marseille!

94%

The hostel was great, the statf were always friendly and down to earth. The place seemed a little dirty at times but i guess this is unavoidable. While i was there one shower stopped working, with only one toilet and shower for all the people it became pretty annoying. Otherwise great.


69%

Liked everything about this hostel except for the facilities. Unfortunately they only had one bathroom and one shower open for all 24 guests and staff. Location is nice, atmosphere was good and we enjoyed the hospitality!

Owner Comment (Hide)
We have only one toilet !! That's so true, and unfortunately we could not manage to find a solution to build another one. Usually it's ok. For the showers, when we gave you the tour of the hostel, you probably saw we have 3 showers, not 1. We have one in a large bathroom with a nice bathtup, and 2 more you cannot miss in the corridor! We also have a mini-bathroom with a sink and big mirror. Well, come again, and enjoy all these bathroomsss !

94%

Not a city for the party crowd, but terrific staff, great location for the port nightlife. Had a great time.


100%

Hello Marseille was the nicest and friendliest place I stayed in Marseille. As a solo female traveller I felt very safe staying there. It has a family feel to it. You will definitely make some friends if you're open-minded. Highly recommended! Excellent value for money.

  • 13th May 2014
  • Novice Nomad
  • Anonymous
  • Finland
  • Female, 18-24
  • (1 review)


97%

Lovely staff. Cozy, comfortable hostel. Central Location. Highly recommended for a relaxed, local experience.

Owner Comment (Hide)
Merciiii ! Thanks for your support, and very glad you liked our project! Our non-profit organisation is specially proud of the good job done by our volunteers who come from all around the world to manage the hostel "for travellers by travellers" :) Kind regards, and see you again in Marseille!

89%

The staff are very friendly and welcoming. The atmosphere there was like a family's as everyone in the hostel gets to know each other very well. This hostel is more simple than others I have stayed at but it was the best experience! Having only one common room means you can interact with other guests nicely. Also, the location is excellent and close to the best things to see in Marseille! Definitely recommend, and I would certainly come back here.

  • 8th May 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


71%

The only problem was the toillet, they only have one WC for women and men and it has a terrible smell, everyday. Beds and rooms good, great location.


71%

The staff and people were great, but there was no lock on the bedroom door (though there were lockers inside) and no lock on the main door. There was only one bathroom to be shared for the whole hostel, which was never an issue in terms of lines, but did make it sometimes look a little questionable. Shower options were fine and there were more. The kitchen was big and really nice, as was the common room. The front door was very hard to find though...

Owner Comment (Hide)
Our door is metal-blindage ... how come it would not have a lock? Also, we have very good security, identifying everybody entering the building, so that inside we don't need keys. Each guest has a large locker where 2 big luggages can enter easily. The rest is about meeting other travellers and exchange about cultures and trips. We have 3 showers, and one more mini-bathroom. Only one toilet, could not find place for a second one. Thanks for sharing your comment!

97%

I think the toilet could use an air freshener.

Owner Comment (Hide)
Merciiii ! Thanks for your support, and very glad you liked our project! Our non-profit organisation is specially proud of the good job done by our volunteers who come from all around the world to manage the hostel "for travellers by travellers" :) Kind regards, and see you again in Marseille! (toilet: we try to burn encens as often as possible, and clean thoroughly everyday ... )

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