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Heroes Hotel Reviews

71 Grainger Street, Newcastle upon Tyne, England

Reviews & Ratings Explained

64%Overall Rating

From 8 ratings
  • 43%Character
  • 68%Security
  • 90%Location
  • 70%Staff
  • 48%Atmosphere
  • 65%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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53%

The 'reception' is actually the counter of the chip shop. Our room door didn't lock, the beds are very squeaky, rickety & uncomfortable- *very* poor excuses for mattresses!! I ended up sharing the double with my friend, as she didn't trust the single bunk above not to collapse(and I'm not heavy). It was clean, but there was no hand towel in the toilet, and no soap. Curtain barely covered the window. It's very obvious the owners are in it for the money, traveller comfort clearly not a priority.


50%

no hot water in shower, bed broken, room was tiny wouldnt swing a cat in it, thinnest pillows i have ever seen, no towels, needs refurbishing, poor value for money


77%

No hot water in the shower.

  • Novice Nomad
  • 02 Apr 2012
  • Anonymous
  • Morocco
  • Female 18-24
  • (1 review)


50%

As we were staying a group, we got to see a lot of the rooms at the hostel, many had broken and dangerous beds, there were holes in the wall, complaints of dirty sheets and floors, two rooms lost all power on the first morning of our stay, the showers were either freezing cold or stifling hot. In my room the plug socket was dodgy and blew up my hairdryer, although this was resolved be the staff. Many people did not have heating that worked in their rooms.

  • Novice Nomad
  • 24 Feb 2012
  • Anonymous
  • England
  • Female 18-24
  • (1 review)


80%

Rooms are very basic but bathroom was included and everything was more or less clean. Staff was really friendly and helpful. Pretty ok for low budget.

  • Novice Nomad
  • 15 Feb 2012
  • Anonymous
  • Germany
  • Male 18-24
  • (4 reviews)


77%

It was brilliant location for nightlife everything in walking distance.Room was clean and warm however there is no towels,soap and shower water is cold.Staff are very friendly.

  • Novice Nomad
  • 04 Feb 2012
  • Anonymous
  • Ireland
  • Female 25-30
  • (1 review)


63%

Staff is nice. Stayed in a three bedroom ensuite. Heater is on but still freezing in room. Guess d heater is not big enough. There's smelly socks and blanket under the bunk bed. This is not pleasant.

  • Novice Nomad
  • 04 Dec 2011
  • Anonymous
  • Malaysia
  • Mixed Group 18-24
  • (3 reviews)




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