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Hilo Backpacker's Hostel Reviews

69 Waianuenue, Hilo, USA

Reviews & Ratings Explained


474 Total Reviews
  • 86%Value For Money
  • 83%Security
  • 87%Location
  • 91%Staff
  • 83%Atmosphere
  • 85%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Great place. Huge building. One of the cleanest I've seen so far. Staff very helpful. Nothing to complain about!!!


the staff is awesome. the hostel is awesome as well it is a huge place with few rooms, it is a very relaxing place. If i ll go back to Hilo I ll stay there again and again


Each to there own.....


We stayed 5 nights at Hilo Backpackers and really enjoyed it. After one night they moved us to a bigger private room without asking for it. We liked that there are only 5 rooms (3 dorms, 2 privates). So the atmosphere was more private. We missed it immediately when we came to Honolulu. Jared really cares and helped at all kinds of questions.


Good location in dowtown Hilo. The staff is friendly, and facilities are clean, but it's a little bit expensive (like everywhere else in Hawai'i, on the other hand).


Very good hostel, clean and relax. The Staff is very helpful!


Yhe hostel is good, it would have better if it had a laundry or a place to hang the clothes.


I've decided to stay awhile longer. I've had no issues or problems with the staff here. Always willing to help me find a new spot to explore. One of the best staffs here in Hilo.

  • 6th Jun 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


Jared is the man! Hostel is well located, clean and secure, but Hilo isn't a big town. We stayed there for 2 nights (Mauna Kea, Akaka Falls, Volcano National Park) before going to the west side of the island. Staff (Jared) was very helpful and present. Gave us good recommendations and even recorded Game of Thrones finale for us! Atmosphere in the lobby was good. Don't expect a big kitchen there though, only portable stove tops. Overall, a great place to stay if you're on the east coast.


There is not really a kitchen available, means just 2 plates for cooking whats not enough for all the people. Also food preparation area is not big. Wifi everywhere, is fine. 2 big common rooms make it easy to meet people. 1 has a big tv with dvd etc.


Nice place. Close to farmers market and walking distance from coconut island. Good place to meet people. Spacious rooms. Guy at reception makes an effort to get you in touch with people to rent a car etc. which is nice.


First of, the guy who runs the place is a charm and he is the main reason we enjoyed our stay. He's very helpful and available and went out of his way to help us out. Plus the bathrooms are always clean and so is the whole place, which is surprising considering the number of people who stays here. The building is kinda located in a parking lot, wich is a bit gray and concrete...but we learned it was a church that got recycled in a hostel which is a great initiative to save a building.


Kitchen a bit under-equipped (no stove) Bathrooms very clean.


Overall no complaints about the Hostel other than we asked for a double bed and were given two singles. The best thing was the Mauna Kea tour we went on, AMAZING! Mahalo!


Maybe add more choices of food for breakfast.

  • 1st May 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


Fantastic. Food in the morning, fun in the evening, everything you could want.


Although I stayed only one night here, because I was going to Kona, I really enjoyed my stay here. Private room was large and clean, there are good common spaces, TV, books, wi-fi, workout equipment, and even mountain bikes for you to use! I would recommend this hostel to friends.


The common area is very big and just awesome. The guy on the desk is such a brilliant guy, he is so friendly and smiling all the time, felt very good in this hostel... Its definitly a place i would go back!!


We stayed in a double private room. The room had good space. They have only one bathroom per gender with a single shower, toilet and sink, but I never found long queues or anything like that. I'd stay there again if in Hilo.

  • 18th Apr 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 31-40
  • (1 review)


Very good location, Gerard was excellent, so helpful.

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