Hoan Kiem Grand Hotel Reviews

There are better hotels for a similar price out there. The good: central location, 79 dollar halong bay tour was decent, breakfast is basic but included, good WiFi, receptionist (jenny) is nice. The bad: second time we stayed shower was missing door and sink leaked, shop around before booking any transport/tours with them as their price for night bus to Sapa was expensive and when we booked with other company they told us that they could have knocked 6 dollars off their first price they quoted.

The lady at the front desk wasn't happy with us when we checked in and had already booked our tour to Halong Bay. However, she was very helpful with calling our cabs and laundry services. We had to check in at 0430 and they were nice enough to take care of it for us...even though we woke up the staff to get in :/ The beds are a bit hard but the room was comfortable. We stayed there two different times and had great rooms both times. We would recommend this place.

The lady at the front desk wasn't happy with us when we checked in and had already booked our tour to Halong Bay. However, she was very helpful with calling our cabs and laundry services. We had to check in at 0430 and they were nice enough to take care of it for us...even though we woke up the staff to get in :/ The beds are a bit hard but the room was comfortable. We stayed there two different times and had great rooms both times. We would recommend this place.

i read the reviews below and chose it. maybe it's my mistake to choose a budget one but it was too dark, the wall was broken here and there, air conditioner was covered with molds. besides i was arriving at 11 at night but the staff was telling me to join the halong bay tour again and again. i was annoyed. i changed the hotel the next day.

The staff were wonderfully helpful and very sweet,clean and comfortable room,great tours booked throught them....many thanks and see you next time

They were the sweetest family hand such a great atmosphere. The only down side was, that the neighborhood was noisy - but it does not have to do with the hosts and that's how it is in the centre of the old quarter. I felt so welcome there and I even moved rooms without any questions. Also the Wifi functions really well and it seems like they will help you with everything.

Nice hotel in a perfect location in the Old Quarters. I have booked my Halong Bay and my Sapa tour in the hotel, they were both perfect. Good value for your money!