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Hostal Caracol Reviews

Hector Calvo 371, Cerro Bellavista, Valparaiso, Chile

Reviews & Ratings Explained


358 Total Reviews
  • 75%Value For Money
  • 82%Security
  • 77%Location
  • 75%Staff
  • 74%Atmosphere
  • 77%Cleanliness
  • 71%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Hostel is nice, clean and has welcoming, home feeling. The staff are so lovely but don't speak English which is hard at times for basic needs. The man was so nice though he dropped us down to the bus station in his truck, just because he is good hearted! The walk to down town via the stairs is not safe and the location is a little out of the way. Breakfast is good!


We had some problems with water in thebathroom. Besides, I think breakfast should be more complete


location is good. the american girl at the reception is really friendly and very helpfull but as soon as she has left in the late afternoon, no one in the hostel speaks any english and no one really seems to care or make any effort to try to communicate with you somehow in case you have questions or problems. cleanliness could really be improved especially in bathrooms and showers. also the kitchen could need some renewal but no one really seems to care about many things.


Anne was a wonderful host full or useful tips about Valpo. A thoroughly enjoyable stay.

  • 21st Jan 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)


Lovely patio/garden. Big kitchen + big living room. Comfy beds. Wifi in living room works well. Closed from city center if you use stairs (15/30 min).Very basic breakfast included (do not expect too much). Small bathrooms without light. Not very clean (garbage still full, many stuff on the floor, bedsides not cleaned, ... but beds OK), so I had to clean myself and/or ask the cleaning lady to finish her undone work !! Hotel owner and all staff will change in January 2014, so all this may change.


Staff in this hostel were absolutely incredible. The administrator was fantastic. Franco was also great and showed us around the city, giving us plenty of tips. The hostel itself is great and in a very good location. The city is hilly, and the hostel is on top of a big hill which was a bit dodgy to walk up at night but it's very central. Only fault is that the bedrooms are around the common area so you can't really stay up late talking or the other guests get a bit annoyed as the walls are thin.

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