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Hostal Casillas Reviews

Hortaleza 4, Madrid, Spain

Reviews & Ratings Explained


36 Total Reviews
  • 85%Value For Money
  • 95%Security
  • 90%Location
  • 90%Staff
  • 65%Atmosphere
  • 85%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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We reserved in that hostal and we told that we would arrive late. However, we arrive and were moved to other place, three blocks away from our original destination. My scores are for actual place we stayed called hostal Barja.

  • 8th Aug 2014
  • Novice Nomad
  • Anonymous
  • Colombia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
The credit card which the guest did the booking with, was invalid and they didn't arrive at the scheduled time, but they will arrive after midnight when the booking was cancelled already. That´s why they could stay in Hostal Casillas, but we take them to another hostel and they could stay in a room with the same conditions that the room initially booked and for the same price. Nothing changed, except for the place, that was in the same neighbourhood (just four blocks). The best solution!

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