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Hostal Castilla II Puerta del Sol Reviews

Marques Viudo de Pontejos No 2, 1 planta, Madrid, Spain

Reviews & Ratings Explained


207 Total Reviews
  • 78%Value For Money
  • 90%Security
  • 97%Location
  • 78%Staff
  • 72%Atmosphere
  • 90%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The deputy manager is a bully. Despite your terms a conditions and confirmation email, to hostel has taken money from my credit card. One nights. The manager basically said to leave rather than deal with my complaint. Being gay pride in Madrid, Spains largest festival, I wouldn't have been able to go elsewhere. He bullied me into accepting this charge. A truly dreadful man.


Great location but some staff members spoke limited to no English. I also would have liked more of an introduction to the city such as someone going over a map with us like some hostels do.

  • 12th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (1 review)


Like a hotel, for me was a nice place!!! No breakfast but you have many options around there. New beds please!!!


Such great location.sure super clean. Amazing location 1minute from sol metro.

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