Hostal El Refugio Reviews
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Had a really good time there because the house is just so lovely and feels really like a little ski hut. You can definitely feel home there. Meters from the bus station and the town's main road. Staff was wonderwonderwonderful (Thank you guys!), Wifi was good, and there were enough bathrooms for everyone. Great infos on everything you can do there. And for Pucon the price was fine, even without breakfast. Can strongly recommend the hostel and the atmosphere!
Great place to stay!
- Novice Nomad
- Male, 31-40
- (1 review)
A really great hostel with brilliant staff. We really enjoyed our time at El Refugio, and it was so handy to be able to book tours through the reception with good companies. The 4 bed dorm was lovely and the "tents" outside looked good too. People we met sleeping there said they were very comfy! They could do with some new equipment in the kitchens (knives especially!) but other than that it was great. The location was perfect too - right opposite the bus terminals and near the main street.
A nice cosy building in a good location with friendly staff. Very wide beds! But the sheets where so old they had gotten so thin and worn they really needed to change.. The kitchen sink in the morning was full of water, food and dishes right up to the edge so not really easy to cook breakfast in the morning. Toilets and showers weren't very nice either, but at least real rooms and not cubicals. Rated the security bad since lots of the lockers in our dorm were missing doors or hinges for padlocks
great hostel. smaller than its brother ChiliKiwi but cozier and more intimite. tons of Info and great staff. Take in mind the domes (tents) can get very hot during a summer day, but night time is alright.
- Novice Nomad
- Male, 25-30
- (1 review)
Wr stayed in the dome outside and it was wicked! The staff are very friendly and knowledgeable. My boyfriend injured his foot coming down the volcano and the staff were sooooooooo kind in looking after him. Awesome place
Excellant , very helpful staff. Good location, good value. But do not come expecting to sleep at night. People were up until after 2 am laughing and partying. Staff locks themselves in their space after 11pm so they not disturbed.
Greatest hostel in Chile. Always clean and respect all his guests
I loved staying at El Refugio! The staff were super helpful and the atmosphere was great! It was also a great location since it was so close to many of the buses. I would definitely recommend this hostel to friends traveling to Pucón.
I'll keep this short and just list the things I'm most interested in when booking a hostel. 1. The outside hot water worked the whole time, (although the shower head was broken) 2. Lots of lockers, and lockers to store your gear if you go on a trek. 3. We slept terribly every night! Not the fault of the hostel, the bar next door did loud and I mean Loud karaoke/music each night starting around midnight until around 3-7AM. We were in the outside area, perhaps the inside area would be quieter.
Great place to stay at Pucón, is very well located! The service is always friendly and helpful!
I had a great stay at this hostel! Positive: The staff was super friendly. They helped me out by suggesting the best tours/hikes in the area! Negative: The possibility to store any private food from the supermarked was limited! Would stay again!
Overall, a solid hostel. Good location near the bus terminals (although it's hard to have a bad location in such a small town). Needed a key to enter. Staff was all very friendly and helpful, as were other travelers. Make sure to bring your own lock or two for storage lockers, dorms, private rooms. Rooms and bathrooms needed a deep cleaning.
One of the best hostels I ever been. I meet wonderful people as well. The girl at the front desk Wieleke from Holland is the most kind person ever, lovely girl. It is very very nice.... they have a dog and a cat they make the place much better...
Amazing staff and guests as well. The atmosphere was really good and the hostel location too. The recommendations were really helpful all the time. We really enjoyed staying there. Improvement suggestions: overall cleanliness, kitchen stuff and WiFi connection.
Really cosy hostel, staff were extremely helpful and friendly and having two kitchens really was handy. You can book all the great activities right from the hostel, and they were cheaper than from agencies. Highly recommend staying here! Muy bien!
The communication skills of the staff are very poor, and it is not only that their English is bad. For example, we did a reservation in the morning to visit the volcano they day afterwards which they confirmed to be ok. However, later they day, when I did a double check to see everything was ok, the woman from the hostel said they she couldnt do the reservation because there was a double booking. In my opinion she should have told it me earlier so we could have time to find another place.
Sometimes it´s the places what makes it special, sometimes it´s the people. Rarely I sticked so much to a place like to this one. The 2 guys, Denis & Tin, made my stay unforgettable. They were so much fun, great energy and they did a brilliant job! Thank you! xxx
Great hostel! Very friendly and nice staff and very helpful. Hostel was very cute and homey. They had a dog and cat which I loved! I stayed in the three person tent in the back and it was very cool, not cold at all and fairly comfortable. I very much enjoyed my stay here and would stay again!