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Hostal El Refugio Reviews

Palguin 540, Pucon, Chile

Reviews & Ratings Explained

86%

Rating
425 Total Reviews
  • 83%Value For Money
  • 88%Security
  • 94%Location
  • 88%Staff
  • 92%Atmosphere
  • 79%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Immediately felt like home! One of the best atmospheres I've ever come across. I fell in love with the domes. Always people to chat to, cozy fire and oh-so-loveable dog. Great advice available on all the things to do in Pucón, these guys have links with many agencies around the town so you're bound to have plenty to do - just beware of some activities needing minimum numbers, so if you're on your own there is the risk of last-minute cancellations...


100%

One of the best hostels I have ever stayed in. Run by backpackers which means everything you could possibly want is catered for. If I had the time, I would have stayed here for a week


100%

The Hostal El Refugio is definitely one of the best hostels I've stayed at. The atmosphere was really nice and coasy, with a warm fireplace and an awesome staff that made you feel like coming home. We had the best weekend in Pucon, and I would without any doubt go back again. Don't miss out on staying at this hostel!

  • 4th Apr 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Female, 18-24
  • (1 review)


100%

El Refugio is a really cool hostel, it feels so cozy and welcoming that we ended up staying a lot longer than expected. The staff are awesome and helpful in organizing activities and making recommendations for restaurants and cafes around town. The kitchen has everything you need and if you happen to be there on BBQ night definitely sign up because its a ton of fun. Overall it's a great place to stay in Pucon and you'll meet lots of great people there!

  • 1st Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Couple, 18-24
  • (1 review)


94%

Brilliant little hostel. Welcoming staff. Really helpful with finding things to do in town. Pucon has been my favourite destination and this hostel was a big part of it. Totally recommend :)

  • 5th Mar 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


77%

Staff are changing so it's only worth noting stuff to do with the building. Very clean, nice and comfy, good lockers. Dorm is good but the sloping rooves make fore sore elbows in the night. Showers are hot. The place is a bit run down but has a great fire. It's BASIC and the kitchen is small but it gives you everything you need.


89%

It was the first time I went to a Hostel that had staff who were backpackers themselves. That made the Hostel quite special because they welcome you like friends, help you in every situation, recommend you trips and activities they recently did themselves. Staying in the Hostel was like staying in a family. We also did a lot together there like eating, cooking, booking same activities. You only have to sign up for what you want to do and they organise everything for you. Go There!!


66%

A very nice cosy place to stay. Its facilities are basic and the downstairs dorm I stayed in was a bit cramped. It is slap bang in the middle of the town and right next to the bus station so it is easy to get around from this place. Staff were a little bit unfriendly+unwilling to help or do any cleaning so when the cleaner didnt turn up one day the staff got stoned and did a poor job and left the place in a bit of a state. value for money is okay but the atmosphere is great.


60%

Pro's: Very kind poeple and a friendly and family-like atmosphere. Its eays to get in touch with other travellers. Sometimes they make BBQ. They are seperating the waste. Its lays close to the bus-station, but not necessarily noisy. Con's: Unfortunetly the House is worn out. It should be overhauled. Some parts of the equipement are broken (e.g. shower) . Sometimes loud music was played.


94%

This hostel breaths socialness. Staff is very friendly and will inform you about all the activities that Pucon and its surroundings have to offer.They organized a very nice hamburger night which ended in a big night out. Beds are really comfy and you can easily get all your stuff in the big lockers. Living room is cosy, comfortable garden to relax after a day full of activities.This place is only a no-go if you' re afraid of being social.Big up for the Dutch twins, Ally from Cally and Negra.


94%

Stayed here for two more nights than I had planned. The staff are great and extremely helpful. The hostel offers a great choice of tours and activities. Facilities were good, showers always hot


69%

a great place to stay for those interested in making friends since there is hardly any space. tried to sleep while next door a large group noisily watched the superbowl transmission. not recommended for those seeking peace and quiet, more the party hostel kind of place. staff was very yound and yery sweet...


100%

Hade an awesome time at El Refugio, loved the girls running it! And really enjoyed sleeping in the domes, like a tent but still in a nice comfy bed. Wish I could have stayed longer!


100%

AMAZING! Stayed during the high season (late Jan) and it was full of travellers. The staff Aly, Liz and Eve were really really nice and fun, great mix of professionalism and friendliness. Peter the owner was very helpful and nice as well. The volcano trip was professional and fun. Met a great group of backpackers, planned hikes and trips together. We went out drinking and made food together as well. It was a really really cool atmosphere to meet new people. DEFINATELY RECOMMEND!

  • 25th Jan 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


100%

I had an amazing time in this great hostel! Since I left Pucón about two weeks ago, I already recommended it to lots of backpackers on my way. Reasons I liked the hostel: - Best staff ever, Liesbeth, Evalien & Alison, I love you guys! - They remind you to make new friends (which is easy in this hostel)! - Amazing Asador (oh, that was me by the way, but still) - Definitely the best place to book the Vulcano trip!! - Cute dog One shouldn't consider another hostel when going to Pucón.


77%

The company that they work with them for claiming the volcano is not good.


100%

This place rocks! Even if you dont decide to stay here, book all your trips through them. Don't be fooled by saving a couple pesos with other "undercutter" companies. Peter who owns Refugio knows Pucon.

  • 22nd Jan 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


83%

Very nice hostel! I had a great time here. It's very cosy and the beds are amaaazing, nice, soft and big!


37%

Very bad stay here because of the staff. On arrival (from the night bus) we couldn't get in because the staff were not awake (they party a lot) & I was told "we're not always here". US girl working there was the rudest person I've met in a long time. She knew nothing about the local area and was persistently unhelpful and uncommunicative. One friend wanted to leave early, complained about the lack of WiFi and not being able to get in and got kicked out!! It's not worth the hassle of staying here


100%

Very cool vibe - relaxed communal spaces and kitchen are perfect for meeting other travellers. Staff are super nice and keep things entertaining! The tents were really cheap and comfortable and had lockers. We originally booked for one night and extended it to four because of good weather and a great hostel.

  • 17th Jan 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


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