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Hostal El Refugio Reviews

Palguin 540, Pucon, Chile

Reviews & Ratings Explained

90%

Rating
519 Total Reviews
  • 90%Value For Money
  • 91%Security
  • 96%Location
  • 96%Staff
  • 92%Atmosphere
  • 83%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

The owner really makes this hostel with his friendliness and explanation of what there is to do in the city and his recommendations. Very chilled out hostel in a great location. Hot water in the outside shower was questionable though.


97%

Awesome staff, awesome hostel. Highly recommend

  • 8th Mar 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (1 review)


89%

This is a great hostel, the staff are super buena onda and very knowledgeable about Pucon. I was here when the volcano erupted in March 2015 and felt in safe hands! Stay here if you want a great atmosphere, interesting people to talk to, helpful and friendly staff and a good location. I would defo stay again and would recommend it to my friends.

  • 6th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


91%

Very nice hostel with a great atmosphere. Also a lot of information and tips about tours and other stuff you can do. Staff is very helpfull and friendly


100%

We stayed in the 3 man tent out the back and had an amazing week. The hostel is in a great location in the centre of town and has excellent facilities. The best part though is the staff with Santi, Heidi and Cece making everyone hugely welcome and giving great info about things to do/see. We are seriously going to miss this place and would strongly recommend anyone travelling to Pucon to stay here!


94%

We had a great two nights with these guys, mostly because of the excellent staff! They really set the tone for the hostel by pulling up chairs and hanging out late into the evening. They even helped us coordinate an awesome (and cheap!) kayak/picnic trip to a secluded beach. The beds were comfortable, the two kitchens were well equipped, and the layout was super conducive to socializing. It reminded me of a ski cabin back home. If we head back to Pucon, we'd definitely stay here.


100%

This hostel is absolutely amazing. My boyfriend and I had only planned on staying for 2 nights but ended staying for 6! The staff are super friendly and helpful. Include you in social activities or conversation and keep the place super clean. The location is right where you want to be- Main Street for supermarket, bars etc and bus stations at your doorstep. The atmosphere was like being at home with plenty of space for cooking, chilling and drinking. If your in pucon- go here for sure!


91%

Loved our stay here. The dome tents were awesome, and we extended our stay an extra 2 nights because we liked it so much. Showers were only ok as the temperature fluctuated a little, but was only a minor downside of a great stay.

  • 18th Feb 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 25-30
  • (1 review)


97%

Awesome Hostel. Would stay here again for sure.The staff make the Hostel, super safe and close to everything! Do it!


89%

Fantastic international staff! Very nice people, who really want to help you to have a fantastic stay in Pucon. No breakfast facilities, but the kitchen, sitting area inside/outside are really nice.


94%

El Refugio is the best place to stay in Pucón! We met plenty of very nice people there, the atmosphere is very relaxed and we felt at home. The staff is super helpful and always available to answer any questions. We stayed for 5 nights and slept in the tents and it was a lot of fun! There's plenty of blankets to keep you warm even when the nights are a bit chilly and the beds are very comfortable. I really recommend this hostel!


97%

We really liked this hostel. The staff were brilliant and the tours they arranged were cheap and awesome. Try hydro and definitely do canyoning.


100%

Had such a good time here, made a reservation for 1 night, but stayed for 6 nights! So many cool things to do here and the staff are awesome, going out of their way to help you with absolutely everything. It´s a small hostel, but that is what makes it good, it is so easy to meet people and the atmosphere in this hostel is the best, so cosy and tranquilo, but at the same time so much fun!! Thanks guys!!

  • 4th Feb 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 25-30
  • (1 review)


100%

I had a GREAT time in this Hostel. The staff, Heidi and Santi are amazing ❤️ They are so friendly, welcoming and made the stay unforgetable with a nice barbeque, partyes and help us with everything we needed. Never had such good service as in this hostel. Our plan was to Stay for 3 nigths, but endes up staying for a week cause we really enjoyed staying there. Thanks for everything😉


94%

Amazing staff,halps in all you need. And makes the staying like at home!!

  • 1st Feb 2015
  • Novice Nomad
  • Anonymous
  • Israel
  • Male, 25-30
  • (1 review)


97%

I wish I could add a picture now of the great atmosphere over here. You'll definitely stay longer than you expect! Thanks especially to all the staff, you're the best!


80%

The hostel is close to the bus terminals and all the amenities, although the noise from buses can be heard some times. Somewhat unusual set up with extra beds in tents in the garden, which are perfectly adequate. Very friendly staff. Note that no breakfast is provided and no bar on site, although discount to local places is provided.


83%

Good hostel for pucon. Stayed in the 3 bed tent and was hard to sleep in the mornings and nights as it was loud from people coming and going for activities. Also seemed to always hear a party from place next door. Bathrooms are ok, could use more. Location was good for coming and going from pucon right next to bus stations. It was good for the price of a bed in pucon. Would stay again.


89%

A very nice and cosy hostel. I really enjoyed my stay. The hostel has a nice atmosfere and it is easy to meet other travelers.


71%

Pros: Nice atmosphere and very cool and super helpful staff - thanks for the great time. Hostal staff organized a delicious BBQ with fantastic meat one night. Improvement potential: Very crowded hostal, not enough bathrooms, kitchen and bathrooms a bit rundown; we were staying in a private room, which was small, but very nice - shared bathroom.

Owner Comment (Hide)
Thanks for your comment, man! Glad you had a good time here and that you enjoyed the BBQ. We are always trying to improve this hostel, so thansk for letting us know! Cheers, Refugio crew

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