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Hostal El Refugio Reviews

Palguin 540, Pucon, Chile

Reviews & Ratings Explained


552 Total Reviews
  • 92%Value For Money
  • 89%Security
  • 97%Location
  • 95%Staff
  • 93%Atmosphere
  • 84%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Located right in front of the bus terminal, it's a good hostel, small and cozy, has two kitchens, nice staff, good atmosphere, a hammock, cool patio to chill with tables... breakfast not included but coffee and tea are available all day. Very good value for money, specially in Pucon. Would definitely stay there again.


Fantastic stay at El refugio, best hostel so far on the trip. Tin, Dennis and all staff were great, the hostel is cosy and the cat and dog shows were hilarious. Great location over the road from all bus terminals and 10 minute walk to Tur Bus. Only slight downside would be the rooms were quite cold in November but that just meant spending less time in your room and more time being sociable around the wood burner and in warm kitchen.


Cool place! Great bevor or after trekking in the NP. Owner is very helpfull!


I had a really great time at Refugio! The staff was very friendly and the atmosphere was just very familial and comfortable. I would definitely stay there again!

  • 6th Nov 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


Such a cozy space. It is like you are at your friend's ski lodge. Great excursions from here and the dome in the backyard is a fun place to sleep. They have a great house cat and house dog.


Really cozy environment, I came in late at night and felt very welcome. Easy to set up tours from the hostel, and they do a really good job of explaining all of them.


A very clean cozy hostel. The staff gave us good information about the region, and the things to do near Pucon.


Very friendly and welcoming staff- felt comfortable and at home there. Staff was more than willing to answer questions and provide great recommendations for what activities to do in Pucon.

  • 16th Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


Had a great stay. The staff were really helpful, the location was great. Loved the cat and dog being around. Can get a little cold since it was winter but the fire places were always on.


Very nice hostal, we only spend one night but it was very nice... Recommended... Friendly staff

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