Hostal El Refugio Reviews

The staff at Hostal El Refugio deserve all the positive feedback they receive. The people are the reason the hostal was such a pleasure to stay at - they assisted wherever possible and went out of their way to provide a friendly, relaxing and entertaining environment.

Excellent hostel, great atmosphere, stayed in the tent and was comfy and warm through my stay. Wished I could extend my stay but i had to get back (although it seemed like a common thing that people loved it so much a three day trip became a week!)

The staff were very knowledgeable and helpful. Loved the atmosphere, it's a great place to meet other travellers. I really enjoyed my stay at El Refugio. Unfortunately, the hostel is very popular and often full, but doesn't really have the facilities to cope with the number of people who stay. The kitchen is tiny. There are only two bathrooms inside, and one of the toilets was out of order. The top bunks are also ridiculously high and difficult to get up to.

very friendly staff, Incredible atmosphere, feels like home, it was sooo hard to leave... best hostel ever :)

The staff here was friendly and helpful, and our private double room was also charming; we had our own woodstove and a large bed. But if you're looking for a decent kitchen for cooking or a quiet night's sleep, this is not the place for you. This is a big party hostel, and people were in and out all hours of the night. We didn't have a locking door, and the staff mistakenly deleted our reservation for our final night, but they did help us find a new place. Overall, a nice hostel.

overall this is good hostel in a great location. however the kitchen and common area were quite small and the dorm room upstairs was too cold at night.

I thought the hostel was great. It had tons of character, nice staff and good advice on what to do. The whole staff was very helpful and polite when trying to help travelers out. The often went out of their way to include travelers in group dinners and make them feel welcome. Keep up the good job !!

My favorite hostel in Chile! Came for two nights and stayed a week. Incredible staff, perfect location, comfortable rooms, and I met the best travelers here! It honestly felt more like a family than a hostel. I cannot recommend El Refugio enough!

All of the stuff is very friendly and helpful. Peter and Ana have knowledge for pretty much everything you'd need to know, and they are always nice and patient. This place is like a big family with nice yard; travelers can always find good places to exchange travel experience or just chill. I stayed at the shared tent. To my surprise, it's very comfortable; especially the multi-layer blankets kept me so warm at night that it could be difficult to get up early for the volcan trekking ;-)

Out of all the hostels I stayed in during my trip through South America, El Refugio was by far the best! Everything about it was great.....the staff, the location, the atmosphere, the other travellers staying there.......simply amazing! Peter, Nea and Anne were the best - the most friendly and helpful ever! I am putting my resume together as we speak........lol.

Great little hostel full of character and charm. Excellent staff and some good tours and trips on offer. It could do with an extra toilet seperate from the three shower rooms as it gets busy during rush hour. Many thanks for a great stay.

It was a really good experience, the only bad thing was that we paid on Saturday night and then, 4 days later i received an email saying i didn't pay the hostel and i needed to pay, i think you are less trusty when those things happens.

I have to say... This is the best hostel I have stayed in so far! Absolutely amazing, it really does stick out from the rest. The hostel itself feels more like a home; bustling with guests & never ending teas and coffees, to help those who attempting to recover from their adventures. The beds were comfy and staff couldn't have been more friendly, with all their knowledge about the numerous excursions available & Chile in general. They really went that extra mile. I would recommend them to all.

Had one of my best stays of my trip at this hostel. The atmosphere and vibe among all the travellers was incredible. Lots of group meals, wine etc. One of those places you can walk in by yourself and make 10 new friends in the first 10 minutes. Staff and the owner Peter really shine as well helping you book tours and suggesting plans. Also for any fellow tall travellers the beds are big and there is NO FOOTBOARD :)

Refugio is an awesome hostel! I think it's one of the best one I've stayed in! The staff is very friendly and helpfull, there are a lot of activities to do, the showers are really warm and the banana cake that was made in the afternoon was a nice extra! I really loved the character of the hostel with all the wood. There is a nice atmosphere and you get to know other travellers fast. I would definately recommend this hostel to everybody!

Great atmosphere, great staff

I've been travelling for a long time now and this is one of the best hostels I've stayed at. Location could not possibly be better and the atmosphere is great, everything clean, the staff is wonderful, and did I mention the location can't be beat?

best hostel ive stayed in. stay there!

Hostal El Refugio is amazing because of it's warm, friendly atmosphere, mainly thanks to the staff. The building is small, but the wood paneling and wood stove make it cozy and comfortable. The facilities aren't incredible, but the experience you'll have in this hostel more than make up for it!! I ended up staying to work in Pucon partly because of my experience at El Refugio!

I have to say, El Refugio is one of the best hostels i've ever stayed in! From the awesome helpful staff who greet you like long lost family to the great garden, lounge, useful kitchen, spacious dorm, location etc. I felt like I was at home! I didn't want to leave! Also they are really helpful with tours/hikes, buses and where to go etc! Would definitely come back & recommend it to everyone! Thanks Nea, Anna & Peter you guys are amazing xxx