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Hostal El Refugio Reviews

Palguin 540, Pucon, Chile

Reviews & Ratings Explained


487 Total Reviews
  • 89%Value For Money
  • 89%Security
  • 96%Location
  • 96%Staff
  • 91%Atmosphere
  • 80%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Great place, felt like a family even on a short stay. very helpful staff making you feel very welcome. Highly recommend.

Owner Comment (Hide)
Hey guys, thanks!! Im glad you enjoyed your stay and welcome to the Refugio family (: Welcomeback anytime! Cheers, Heidi


Staff were really nice and friendly. Organised trips for us etc. Great location. Enjoyable stay


Very nice and comfy hostel! There is always hot water in the showers and it was also very warm in the rooms (which is not usual for Chile). The staff is great, you feel very welcome there and they organize everything for you! Rooms and other facilities are kept clean. Great hostel!

Owner Comment (Hide)
Thanks a lot for the comment, man! I`m a maniac with the fire, so it is usually good and warm in here (: Cheers, Heidi


If you're after a cosy little place to make you feel at home then this is for you. It may not be flashy and and modern but the staff and atmosphere make this one of my favourite hostels ever. These guys will go out of their way to make sure your stay is unforgettable. Rather than someone that sits behind a desk they make you feel as though they are part of your travelling team and try to help you to make the most of your time in Pucon.

Owner Comment (Hide)
Thanks guys! It was awesome having you here aswell (: As travellers ourselvs we know what kind of hostel we would like to come in to, so we try to make it as easy, fun and advetourous as possible. Welcome back anytime! Cheers, Heidi and Santi


Positive: location, staff and atmosphere. Negative: Shower. It starts hot but in the middle of the bath it gets freezing.

Owner Comment (Hide)
Hi! Thanks for your comment. I`m so sorry about the water, we have a boiler and a natural heated tank to provide us with hot water, sometimes we forget to switch to the boiler when the tank is empty. There is plenty of hot water here, so, sorry again, we`ll be more aware of it from now on! Cheers


Great little hostel located near most of the bus terminals. Very friendly and helpfull staff who will help you with the booking of all the activities you can do in Pucon.


The staff are very knowledgeable about the area and can arrange days out. The bathroom downstairs needs a deep clean. There is plenty of hot water

Owner Comment (Hide)
Hi ! We always want to improve the hostel and sometimes we need a little reminder, thanks. Hope you enjoyed Pucon and the area. Safe travels! Cheers, Heidi.


It was the hostel where I really felt as home!

  • 13th Aug 2014
  • Novice Nomad
  • Anonymous
  • Portugal
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi! Thanks a lot. It was so nice to have you here, you are welcome back anytime. Saludos, Heidi

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