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Hostal El Refugio Reviews

Palguin 540, Pucon, Chile

Reviews & Ratings Explained

86%

Rating
422 Total Reviews
  • 84%Value For Money
  • 88%Security
  • 94%Location
  • 89%Staff
  • 92%Atmosphere
  • 79%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

:) I had such a great week! The girls working there are super friendly and making it feel like home! I did a few tours organized by the hostal and all of them were good planed and worth doing. I'd love to go back ;)

  • 13th Jan 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


89%

What a fantastic place! The atmosphere is great, the bathrooms are spacious and always clean. They have two kitchens and the dome dorms are actually very nice. The best thing of this hostel is probably the staff. The girls working at El Refugio are friendly, helpful and fun. I wish other hostels had staff as awesome as the people working here.


89%

El Refugio is almost guaranteed to offer an entertaining stay, even if you do nothing but hang around there all day. The staff are helpful and friendly and very involved with the travelling gang, since they are travelers themselves after all. The location is ideal, just opposite the Pullman terminal, 30 seconds from JAC and the local bus terminal, and a couple minutes from Higgins (the main street). Its a little pricey, that's the only issue for me but can not fault the hostel itself.


100%

I loved it there.


83%

Nice hostel, very well located with friendly staff and helpful owner. The kitchen is a bit small though but there are few bathrooms to choose from with hot showers at all time. The outdoor tents are really cool and a good option too from the normal dorms.


71%

Comfy bed, Very nice doble room, Good atmosphere, Wonderful location in front of Pullman buses. Nice staff. Owner very helpful. Possible to buy tours at the hostel (often cheaper than in agencies). Events every week (bbq, ...). Wifi is often not working. Living rooms and kitchen too small (impossible that all clients can have a seat all together). Knew the last day of our stay they had keys for front door (we´ve been locked out during half hour).


80%

the new years eve barbecue was a lttle bit disappointing. The tents are surprisingly warm. Becausepf the season it wa quite expensive


77%

It's ok, I stayed in the tent and it was pretty warm. I think thatit's a little bit expensive though


74%

Friendly staff. Facilities a bit run down (bathroom for example with reoccurring leaks. Just needs to be fixed properly once). Good atmosphere and a cool living room area is ideal for chilling. Nice and small so can get to know other hostellers well.


100%

I stayed for 5 days over xmas and had an awesome time. The staff, Rich, Maria and The American girl (sorry forgot your name!) were all very helpfull. 2 nights I stayed there they put on a BBQ and burger night with loads of beers which was great. Its a real chilled and relaxed hostel and the staff are more than willing to help you with daily activities and hikes. I stayed in the Tent which was perfect, had own lockers in there as well. Stay here.


74%

Ok but could be better, The kitchen is way too small and only one person can cook at a time. We stayed in the private room (downstairs in the house) and outide in the larger tent. Downstairs room is v noisy when everyone gets up or goes to bed in the dorm upstairs (thin creaky floors). Stay in the tents, very comfortable and quiet (assuming no snorers!). They offer a good trip up the volcano with the most professional guides we have used on our round the world trip.


97%

Great hostel! Lovely staff, very helpful! The beds are comfy and the place is warm. Everything is nice and clean! The kitchen is quite small but if you cook when it's not 'rush' hour then you will be fine!


100%

Super nice hostel with a very social atmosphere, the common area is cozy and feels like home. Staff is really friendly and helps a lot with planning trips and activities. All with all a great experience!


97%

This hostel was awesome, wish I could have stayed longer. The 2 Americans working there were good times. Location don't think it could be better 8 second walk to Pullman bus station. 2 mins to Supermarket. WI-Fi was good. 2 kitchens so if ones busy you can just go out back. I would love to give this place a 100% rating but the fact that the job bunks are under an angled roof and have like 1 foot of space to the roof is a bit annoying there's no reason the top bunk can't be lowered several feet


83%

They hostel is located right in front of the bus terminals and only 2 min walk from the main street. The rooms are clean and hve big lockers. The only downside is that the kitchen and bathroom are very warn. The atmosphere is good and thay offer a good prices for the actvities arround the region.


100%

Awesome hostel. Very close to buses. Comfy beds. 2 jitchens . nice staff.


77%

Good location, nice large and bright 8-bed dorm. Other facilities are ok but staff is very friendly and helpful and gave good recommendations for day trips!


100%

Great hostel opposite the bus station! The atmosphere is great and it is easy to meet people in the common area/lounge. Also tents outside are good! Not freezing like you might think they could be.


89%

The hostel is well situated. Its dorms (not the tent) are nice, with very comfortable beds. The place has good vibes and the people were adorable. There is good information available concerning different excursions. The only problem is that the kitchen is really very small. Impossible for two persons to cook together. And in a hostel where the breakfast is not included and where people do their cooking after trekking, it's not very pleasant.


97%

Ok this isnt a fake review, super serious. This is the best hostel ever. Dorms are standard with standard lockers and the showers are average but hot. But there is fire to warm u when cold. There is a gorgeous dog. The staff are jokes and helpful. Location is fine, next to pullman buses so book them if poss. Wifi is decent. I honestly dont have one single complaint i can think of. Book in advance i you wna stay here as it books up quick.


(44 results)


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