Home to the world's greatest Hostels

30,000 properties, 180 countries Over 3.5 million guest reviews 21 million bookings

Hostal Era Reviews

San Mateo 2, Madrid, Spain

Reviews & Ratings Explained


298 Total Reviews
  • 87%Value For Money
  • 86%Security
  • 91%Location
  • 86%Staff
  • 75%Atmosphere
  • 82%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:


It was ok but I was in one of the 4 or so rooms off the reception/lounge so I didn't get any sleep while there as the noise and lights kept me up, and the staff didn't tell them to be quiet or go to the other 'room' down the hall. There was never any hot water. 😔


There were BED BUGS in my bed. I stayed just one night and after few hours I've left the hostel lots of bites appeared on my body!

  • 21st Oct 2014
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 25-30
  • (1 review)


I enjoyed my stay here, employees were very helpful and friendly and the bathrooms were spotless. Only problem was i had some trouble finding it after dark, perhaps they could make it clearer in the directions that the hostel is just off the corner of san mateo and fuencarral. :)


Comfortable, clean hostel located about 15 from puerta del sol, centre of madrid. Big locker for luggage. Good price witth breakfast included.


Good WiFi, good breakfast, good showers, good ambient, good location, the only inconvenient could be some noise from the street at night, but I think they are working on improve the windows isolation right now ;-)

  • 2nd Oct 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Male, 31-40
  • (1 review)


Close to the Metro, like really close, and in a nice neighbourhood. Wifi's good, breakfast is good, bed is good, what else do you want?


its a good location right in the centre of the city, but i have stayed in a lot better hostel, and its a pretty anti social hostel to meet people.


Good location and friendly!


We had an okay stay here. The staff were very friendly but there is no kitchen. We got our washing done here for €5 but when we got it back it wasn't completely dry and it smelled so bad we have to wash it again ourselves. The location is really great, you can easily walk anywhere within 15 minutes and there are lots of shops. Unfortunately I did get bitten by bed bugs. My boyfriend in a separate bed didn't have this problem but I had bites everywhere. Also very poor atmosphere. No good forparty


Good value


This hotel is located from Plaza Mayor,so it is loud at night,however,the staff is very kind.


good staff


The beds were comfortable and the location was really good, only a short walk to the city centre. Despite the terrible breakfast, at least it was free, so awesome value for money! However, it was advertised as a youth hostel, but there were two men in my room that were clearly 40+ in age. And not to mention creepy!!! Although the hostel was cleaned everyday, it still felt dirty. They advertise a kitchen facility - no way! Only a sink and microwave.


Not the worst hostel, definitely needs better ventilation, the environment inside is so stagnant. Apart from that fairly average place to stay.


Brilliant location! Friendly and helpful staff! Great value for money!


Great value for money, spacious clean rooms, decent breakfast and very helpful staff. Right beside the Tribunal Metro stop so it's very easy to get to.


Decent location in Malasana area, right next to metro Tribunal. Fairly clean and nice but as it is in malasana nightlife area, might not be too great for light sleepers. Staffs are great. The short girl with long black hair and glasses was extremely nice and helpful.


more of a cheap hotel than hostel. They list a 4 bed private that only has 3 beds. one is a double two twin.


Great location, great staff. Breakfast was also very nice.


Great value and the staff are very helpful.

« first « Prev 1 2
(30 results)

View all Madrid Hostels

Please give us your feedback