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Hostal Providencia Reviews

Vicuña Mackena 92-A, Santiago, Chile

Reviews & Ratings Explained


247 Total Reviews
  • 85%Value For Money
  • 89%Security
  • 94%Location
  • 89%Staff
  • 85%Atmosphere
  • 85%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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We had a booking problem and they did all they could to help and fix the problem as soon as possible. The staff were amazing and helpful and great to talk to. The hostel its self was grand with a great homley feel about it. We couldnt have been happier with Hotal Provindencia and the location was close to everthing. Do your self a favour, spend some time here and explore Santiago!!!


nice Hostel for a few days in Santiago. good breakfast. showers could be better and there should be more bathrooms available! skiing trip is too expansive


I stayed for more than a week in the hostel. the first was in the old part and the second on the new part of the hostel: both are comfortable and nice, but the new accomodation are much much better (almost a same level of a hotel), mainly for the bathrooms. One of the things I had never seen in a hostel is the prohibition to enter with alcohol and I think it could be allowed to enter with alcohol once backpacker usually don't have much money.


The staff is what made this place. We were there in winter and it was cold, plus our timing was bad because there was construction, but the staff was the best of any hostel I've been to. They did everything for us, including taking us to a free open bar for their friends birthday


How can a hostel this size in somewhere like Santiago have such terrible showers? Most of them were ice cold and had poor water pressure. Sort it out! Other than that, this hostel has the potential to be decent and was one of the cheaper places we could find. Clean and the location is good. Lots of good tours and activities, shame about the showers!


Nice place clean comfortable and convienant. Staff were pretty good and helpful when asked. Didnt go though anything about santiago and helpful tips or recommendations voluntarily.


It's an OK hostel but not worth the price. Despite begging staff for the first free room (we'd spent all night at the airport waiting for the bus) there was apparently no way we could check in until after 2pm (=6 more hours waiting to check-in). Our room was small but OK, bathroom had lots of obvious hair in the sink. The next morning we were told to move rooms but they weren't sure where to ("wait in room 1hr"). Eventually they gave me key to an already occupied room - a bit of a farce really.


Decent hostel with helpful staff but the rooms could do with freshening up. Walls were quite grubby.


Overall this is a very average hostel, however our room, #1, was terrible. It is surrounded by the smoking area, reception and a kitchen. Our room constantly smelled of second hand smoke and we heard every word they said until 2 in the morning every night... Most of the people staying at this hostel are long term renters who tend to take over all of the shared facilities (showers, kitchen, computers...)

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