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Hostal Providencia Reviews

Vicuña Mackena 92-A, Santiago, Chile

Reviews & Ratings Explained

86%

Rating
421 Total Reviews
  • 85%Value For Money
  • 89%Security
  • 90%Location
  • 87%Staff
  • 84%Atmosphere
  • 81%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

This is a very large hostel in an excellent location with great staff. It operates a little more like a hotel. The kitchen and dining area is too small for the amount of people staying here. The wifi worked well, lots of hot water and beds were comfortable. Overall, a nice stay and but might look for something smaller next time.


71%

Well located. A very large hostel but seems to be well managed. Breakfast was a bit basic but was fine.about a five minute walk to the metro station.can be a bit noisey and the only thing that bothered me as the smell of cigarette smoke from the common areas.


97%

Impressed with the efficiency of the hostel - it's huge (~30 rooms), and they cater well to a massive number of permanent and temporary guests! Breakfast is fantastic with fruit, eggs and bread which isn't completely stale available. Toilet and shower facilities are abundant and clean. Met some awesome people and a nice touch with the free terremoto in the evening!!! Only complaint is the size of the kitchen - it's a stretch fitting four people inside, let alone the number of people who stay!

Owner Comment (Hide)
Hello, Toni! Thank you very much for your comment, your feedback is more than important for us. Indeed the kitchen got small for our massive number of guests, we are going to come up with some good idea to improve this. Hope to see you soon! Kind regards!

89%

Great place to stay in Santiago... Met a lot of nice people there and the pisco tasting was awesome! Thanks 😊

Owner Comment (Hide)
Hello, Lisa! Thank you for your comment, we are very happy to know you enjoyed your stay - and the pisco! Best regards!

86%

Epic breakfast and good rooms, staff super helpful and location was handy.

  • 8th Apr 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, Glen! Super thnks for your comment, yout feedback is very important for us. (: Hope to see you soon. Best regards!

86%

I had some trouble getting on to the internet in the last days I was there. The breakfasts are more than adequate except over Easter when there was no fruit. The bathrooms could do with a good clean but were good enough to use given the traffic they had to endure. Staff were very friendly and helpful. Tour desk was excellent. Your need to read all the chalkboard notices as there is so much info in front of your eyes.

Owner Comment (Hide)
Hello, Nerrille! Thank you very much for your comment, Your feedback is super valuable for us. (: Best regards!

94%

Super wonderful hostel. Great breakfast (eggs, bread/jam/butter, cereal, coffee) and lots of common areas to read or do whatever. Courtyard is sweet if you can snag a spot. Bar stays open till midnight, very chill and not at all wild rover-level rowdy. Best rooms are in a section behind the bar. Staff is super friendly and nice, but get a bit distracted with so many ppl coming and going. Normally free laundry, but dryer was broken.


66%

Great location and facilities. The dorms were lovely and spacious. However a very big hostel and felt a little less safe because of this, as its hard for staff to know who's coming and going. Also found the staff a little rude overall, it was all about the money. Could do with more showers


91%

We stayed in the hostel on two occasions, both times were excellent. The staff are all welcoming and really friendly. Carlitos on the bar/ reception seems to speak every language and is always ready to help. There is also an English guy called Eddy that really went above and beyond for us, even on his afternoon off he took us to a place to get the best price for our bicycle equipment. The maids clean the rooms and bathrooms daily and the breakfast was excellent for a hostel. I would reccommend!


89%

The staff were very friendly and helpful. Great location, walking distance to main attractions. Good atmosphere and rooms clean and comfortable. Would stay here again if back in Santiago 👍


100%

Cool Hostel.


80%

I basically never spoke twice with the same people at the reception, but it was ok because the hostel is very big. I was disappointed because I couldn't call a mobile of another country, but it's a bit of a weird request, I guess. Beds are good, clean and made every day. Baths are great and breakfast and towel included. Good value for money and good vibe, as there are a load of rooms.


97%

I loved this hostel! I was here for four nights in a solo room, shared bath. The staff were so helpful and friendly in both English and Spanish. The hostel was cute and clean - you saw cleaning people all over, every day. Security was tight coming and going and I disliked that you couldn't leave without them buzzing you out, but it was a minor inconvenience. I don't like a crazy atmosphere, and this hostel was chill and quiet when I slept. They also had all kinds of free activities! Stay here!

  • 19th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


100%

Hostal Providencia is the perfect place to stay in Santiago ! Close to everything, nice and helpful staff ( cheers Mario !), beautiful and stylish house where you feel like home ! Wifi and all the others facilities are good, and breakfast is delicious .. I had a great time with you guys, thank you so much !


71%

Overall a clean hostel with good amenities. However, the staff were kind of rude when we arrived but became better as our stay continued. The breakfast was extremely good and filling. Very very large hostel, so take this Ito consideration when booking.


74%

We booked a private room for 3 nights, the room, hostel, staff & passengers were great. We had a great time and were thinking about returning when on the last day we noticed we were missing u$s 300 of the u$s 1000 we had inside a LOCKED backpack that we left inside the closet in the LOCKED private bedroom (they picked the lock to the bag) I can only guess they didn't take the lot just so we wouldn't notice cause only the staff had keys to the room. The guys at the front desk where helpful

  • 16th Mar 2015
  • Novice Nomad
  • Anonymous
  • Argentina
  • Female, 25-30
  • (1 review)


86%

I really enjoyed staying at your hostel! Thank you very much!

  • 16th Mar 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Mixed Group, 18-24
  • (1 review)


69%

Nice clean hostel with good showers. Nice breakfast. A mixture of travellers and families which meant tne atmosphere was quiet even though the hostel offered lots of activities.


80%

We stayed in a twin room with shared bathroom. The rooms are small but the beds are comfortable. The shared bathroom was cleaned only in the mornings which meant wet floors after the showers in the evening. Also they regularly ran out of toilet paper and soap and one toilet broke. Even though we informed staff..as posters suggest - nothing was done for 2 days. Having said that breakfast was good as was the wifi connection. The location is great and there are lots of people to meet in the hostel


63%

First, cooking at the hostel was really painfull for us, because the kitchen doesn't have enough space and equipments given the amount of guests in the hostel. Also, the breakfast had only a few itens, if you get lucky you can have a space in the oven to cook an egg, so you can eat your bread with something besides jelly or butter. Third, our room was quite small. Overall, the hostel is well located, and we could go to everywere since there is a metro station some blocks away.


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