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Hostel Bella Capri Reviews

Via Melisurgo 4, Naples, Italy

Reviews & Ratings Explained

76%

Rating
702 Total Reviews
  • 78%Value For Money
  • 77%Security
  • 83%Location
  • 82%Staff
  • 75%Atmosphere
  • 70%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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57%

Very cold in winter due to no heating and insufficient blankets. The breakfast is very basic. Although on the website it is written that all taxes are included, we still needed to paz city tax per night upon arrival. The beds were tiny. The twin room had no curtains and partly unfunctional windows and definetely could need some renovation. It is really not worth the money.


60%

My difficulty with this place was that it advertised "taxes included" and he wanted tax after check in and blamed Hostleworld for this. I would not pay the tax and he said ok. I presume if it was busy he would have demanded that I pay. I feel this is unfair competition as other hostels dont charge it if they say "taxes included". This can be a problem with Italian hostels as they try and add on sneaky extras.It was average and the "delicious breakfast"was poor and only 1 computer worked badly.


89%

Great hostel, right next to the port and an easy walk from the city centre. Friendly helpful staff.


89%

Staffs: some are good, some are soso. But the room is clean. The location is really quite far away to train station. But close to some more far away attractions. Bus to pompeii is near, but don't forget to ask which stop to jump off.


54%

No nightlamps. Only one computer that worked out of four, and not well at that. No blankets. No fan as it says on the description. TV in room doesnt work. Stove struggles to boil water, just does not get hot enough.

  • 30th Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


89%

Amazing staff, made us feel right at home, very helpful, only stayed one night, wish we had more time!


71%

My stay in Hostel Bella Capri was good and exactly what we needed for our 5 night stay in Naples, we didnt find Naples a very good area so next time we would probably stay somewhere a little further on the Amalfi coast, but our room was great. Friendly staff and very helpful when it came to telling us the best places to see and do. Thanks.


77%

what you pay is what you get. perfect for a low key city trip


89%

Hostel was perfectly located for any trips to Capri/Pompeii/centro storico. The street looks a bit rough, but once u get thru the door you feel completely fine. Front desk staff were more than eager to help and welcomed a chat and a coffee mate.


94%

Just stayed here this weekend for a night. Very helpful staff members, we had only booked the hotel for one night because our train left at 4 am the next day so we were planning on just camping out at the train station and when we told him he was appalled.He let us sleep in the common room (couches) and let us shower and kept all our stuff for us! Would definitely recommend this place, clean but shared a room with 8 people so obviously wasn't the cleanest. Perfect location and super easy to find


83%

The place was clean, secure, near with castel del nuovo and other places wherein you can reach on foot. There are also lots of choices whether you want to have a fancy dining or just a simple meal! Everything are near, plus, all the staffs are so friendly and helpful as well, even they provide us 5 cents to be inserted it in the elevator, because during weekdays the elevator only can be operated by inserting 5 cents coin. At the end, it was a great experience to spend nights over there.


74%

Great location. Breakfast is crossant and jam. Reception was very helpful but toilets didn't lock as they had broken. Beds comfortable.


91%

The staff was great and it allowed for all hostel stayers to feel comfortable which made the overall atmosphere extremely pleasant. Got to meet some incredible travelers through hostel bella capri! also their location is awesome for any type of activity you want to do on a given day!

  • 12th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


97%

We booked at the very last minute because of a mishap, and we are very happy to have found this hostel! We were in a big double room with a balcony facing the port of Naples, and had a bathroom in the room. The AC stopped working during the night, but we didn't even expect to hace AC in our room, so that's a detail! The guy at the reception desk was very accomodating and easy-going, he gave us some good tips to enjoy our stay in Naples. Thanks for all!


20%

DO NOT STAY HERE!! After I read the reviews, I reserved the hostel. Arrived to be beyond creeped out by the man working the desk (Italians are forward, but licking your lips and saying "mmm this should be fun", he then said he had to keep a copy of our room key, our passports and we could only pay in cash... We found this incredibly strange. So asked some questions.. He then proceed to yell at us. We cancelled our booking at 1am. Horrible location and very dirty


74%

The recepcionist took around 30 min. to attend me cause he was "busy" talking to some girls (the only thing he repeated was "bella")... Apart from that and from the air condition (some water falling from it), the rest was fine. Not superclean, only 1 key for a room of 4 (that we dont know each other). But hey, if u want better services, then go to a hotel!


80%

Showers were a little under maintained. Staff weren't nesscaryily on the ball, and the whole one key to a bedroom needs to be fixed as my friend and I didn't enjoy waking up the other girls at 3am to let us in. However in saying that the offered a free breakfast, they had good wifi and computers, the price was good and the location was premium

  • 23rd Aug 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


91%

Located in a nice high rise building, great kitchen, and lounge facility and close to the port.


80%

Staff is very knowledgable


89%

The staff is always ready to give any tips about the city and surrounds, the quality of the service was really good for a hostel. Our private room was cleaned everyday and it has everything we were looking for: air conditioning, fom in the bathroom, three bads, balcony, wardrobre and a table. If I came back do Naples one day, i will stay in the same place.


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