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Hostel Era Reviews

San Mateo 2, Madrid, Spain

Reviews & Ratings Explained


481 Total Reviews
  • 79%Value For Money
  • 77%Security
  • 89%Location
  • 76%Staff
  • 68%Atmosphere
  • 76%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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No hot water to take shower!

  • 26th Nov 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


Cheap, clean, friendly, easy way to sol, easy get to here from metro, but the hot water is a lttle weak. Very quiet place, but the common room's the bottom make a sound, they made by wood.

  • 19th Nov 2015
  • Novice Nomad
  • Anonymous
  • South Korea
  • Female, 25-30
  • (1 review)


Hostel is in a handy location, super easy to get to by the metro. Clean facilities and pretty good breakfast as well. Nice bed. No real atmosphere, and you aren't allowed alcohol so can't imagine it would appeal to party seekers, but great value for money.


Only real good point was the location and free breakfast. The cleaning lady was so rude and despite check out being at 11, kept clearing people out at about 9. Staff and other guests didn't lock bedroom doors and kept leaving them open - had a man (not from our room) walk in several times 'looking for someone'. Only 2girls and 2boy toilets for the whole place. No atmosphere. In the lounge there was 1 man asleep the 3nights we were there- why he didn't use his room but made it a little weird.


my expirience was not very pleasant, on good point its location, perfect to find,close the metro, many bars,cafe's and shops, good staff, and on bad point - it was some smell in the room, no fresh air, i cannot even sleep, and dirty and very busy bathrooms, there are only four showers for many peoply! and water dont pass away,stay in the baths, sinks,. also bad -cheek out at 11 and to stay more have to pay, storage have to pay also.in other hostals its free and u can stay even all day for free.


Good stay


Nice location to see a slightly different area of the city. Breakfast is good for the price and I like that you get key from front door so no need to buzz in every time you wish to enter.


Decent. Atmosphere was okay, but nothing special. Great location.


This hostel has everything a traveler needs. It's very close to puerto del sol and thus close to most attractions in Madrid.


So close to metro and easy to get anywhere in the city by walking.


Nice spot in a good area. Be careful there are two hostel era's this created confusion when my friend I book different hostel era's


Really nice clean hostel. Comfortable beds. Would definitely recommend staying.


Great locación, staff were friendly, comfy bed. Great value for money.


This hostel is in a great location for day but terrible for getting any sort of sleep at night. Would not recommend at all. Also the bathroom and shower facilities are much too far away .

  • 21st Aug 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 18-24
  • (1 review)


Great location and the place was clean. The only downside was the staff weren't that friendly.


The hostel is ok, havethe perfect localization, is very cheap. The internet donesn't works in the room, if you want to wait for your flight after your check out in the hostel you have to pay, to keep your luggage in the hostel you have to pay too. The breakfast is like a toast and juice, but is better than nothing.


bad breakfast, no hot shower, unhelpful and unfriendly staff. if you like to store luggage after check out,you need to pay. even you like to stay in public area after check out, you need to pay as well.


It was a good stay. The lockers were a bit small tho. Breakfast was good to have included.


Location is ok and staff helpful with letting you leave luggage, etc and supplying leaflets, maps, etc. Showers are not the very large, hot or the cleanest but acceptable (there is also an area to dry any laundry).


It is basic - which is fine but for basic accommodation a good atmosphere is needed. not recommend - especially for individuals. small lockers. A very reserved vibe - people unwilling to talk.

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