X

Home to the world's greatest Hostels

30,000 properties, 180 countries Over 3.5 million guest reviews 21 million bookings

Hostel Era Reviews

San Mateo 2, Madrid, Spain

Reviews & Ratings Explained

78%

Rating
425 Total Reviews
  • 81%Value For Money
  • 78%Security
  • 90%Location
  • 79%Staff
  • 71%Atmosphere
  • 76%Cleanliness
  • 71%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:

94%

It was a good stay. The lockers were a bit small tho. Breakfast was good to have included.


40%

It is basic - which is fine but for basic accommodation a good atmosphere is needed. not recommend - especially for individuals. small lockers. A very reserved vibe - people unwilling to talk.


80%

You get what you pay for. The value was great and it was the perfect place to stay the night for two people on a budget. The showers weren't disgusting but I would still recommend you wear shower shoes. And the water didn't stay hot for long periods of time. The bed and pillow were comfortable. Also, having breakfast was an added bonus. Although it was nothing special, I liked having cereal, toast, and pre-packaged croissants available in the morning.

  • 29th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


74%

The staff was constantly turning off the air conditioned in the room even if the temperature was 40 Degrees outside. The street is very noisy. The breakfast is poor. Not even a single fruit. The hostel is well located, the staff is helpful and the rooms are ok.


34%

Great area. Other than that, this hostel is awful. The staff is unfriendly, and we felt like they considered us a burden (except Willy, he's nice and brought us out to a flamenco bar). A kitchen is advertised, but there's no stove, and the fridge is full of old food. We got mugged right outside the door and the staff wouldn't let us in. There was an AC that they NEVER turned on in a week of 100+ degrees. There was a used tampon in the shower, took 2 days to remove. Too bad, Madrid is awesome


86%

Very noisy place if you need to go to sleep early, as the rooms have the Windows to the streets full of bars and restaurants.


51%

I've stayed at a lot of hostels now and this has to be one of the worst. The whole experience was just not pleasant. Staff bounced me around for a couple days before taking my laundry and charged a pretty penny for shoving it in the washing machine (was more than happy to do it myself). The rooms were all hot – no fans or aircon in use. Finally, there was a nasty smell everywhere in the hostel. Less than impressed.

  • 31st May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


74%

Rooms are really loud at night and super hot with no fan or a/c but the free breakfast is good.


63%

The location is very good to go out in bars in the north of Madrid, the ambiance is not very friendly, quiet, the staff staying on facebook doesn't help. I didn't enjoyed much as I like to meet a lot of people, but it's still ok.


77%

Pretty descent for the money but I've stayed in nicer places for the same price range. Bathrooms leave a lot to be desired and the rooms are very noisy.


83%

This was a good hostel in a great location. The staff were always very helpful and polite and the common area was clean and big enough for everyone. Though the showers were not very good - bad water presssure & never any hot water even if you do shower between the recommended time. The hostel can be pretty noisy esp. because the floor constantly squeaks and the thin walls. However, security in the hostel is good, the beds are fine, and the kitchen is good for saving money.


77%

The only 2 issues I disliked were the showers (no water pressure and hard to get hot water) and the parquet (was too old and made a lot of noise at night, even if you tried to walk slow). The rest of the things were good. One thing I would appreciate is to have the bed already made and not having to make it when you arrive.


74%

The staff was nice but not overly friendly, they kept to themselves for most part. Overall the hostel was average. Provided all the basic necessities and nothing more. Anything extra was an extra cost. But excellent location and prefect if you're not spending much time there


80%

Was all great, especially the breakfast. Madrid is noisy, so no complaints there. Staff consist of different people..some are more outgoing, some just do their job. Overall I would recommend this hostel!

  • 28th Apr 2015
  • Novice Nomad
  • Anonymous
  • Austria
  • Male, 41+
  • (1 review)


29%

Bicycles not welcome ! We booked 3 days and showed up at 22:00 from the airport. The guy told us 'you can't bring bikes'. Nothing was written and after traveling 4 years by bicycle, this is the first hostel who refused our bicycles. Even tiny ones always found a place to put them.


89%

For the price is excellent! :D


89%

Hostel Era is in a fantastic location - we easily walked to every spot we wanted to visit in Madrid during our 4 night stay. Unfortunately this served as a double-edged sword - because of the central location, there was plenty of street noise at night.

  • 21st Apr 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


66%

Lockers are provided, however the other guests always keep hte door to the dorm unlocked. Very noisy from outside as well as from inside, despite tome from 23:00 to 7:00 is considered "quiet hours". Not a place to have your sleep, but seems a good place for those who like to chat all night through. Generally not very clean, but it's common when so many backpackers stay. Staff is very friendly, nice and helpful. Only lacks knowledge of english. Breakfast is slightly more then toast and butter.


74%

It does what it needs to do. It's in a nice area very close to the Metro, it has lockers etc. The breakfast is a bit hit and miss, but it's free, the kitchen only has a microwave but there are places to eat close by and supermarkets. Supposedly there's quiet time after midnight, but I'm not so sure about that, it's not party time at any time, no alcohol allowed inside anyway, the atmosphere is more people looking for a plug so they can be on the internet.


83%

Lockers are too small to put bags into, staff are nice, did have to hunt out more info at other places to see what was on in Madrid, due them only wanting to sell tourist bus passes. No oven or stove to cook on just a microwave.


« first « Prev 1 2
(28 results)


View all Madrid Hostels

Please give us your feedback