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Hostel Era Reviews

San Mateo 2, Madrid, Spain

Reviews & Ratings Explained


454 Total Reviews
  • 78%Value For Money
  • 76%Security
  • 89%Location
  • 75%Staff
  • 69%Atmosphere
  • 75%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Really nice clean hostel. Comfortable beds. Would definitely recommend staying.


Great locación, staff were friendly, comfy bed. Great value for money.


This hostel is in a great location for day but terrible for getting any sort of sleep at night. Would not recommend at all. Also the bathroom and shower facilities are much too far away .

  • 21st Aug 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 18-24
  • (1 review)


Great location and the place was clean. The only downside was the staff weren't that friendly.


The hostel is ok, havethe perfect localization, is very cheap. The internet donesn't works in the room, if you want to wait for your flight after your check out in the hostel you have to pay, to keep your luggage in the hostel you have to pay too. The breakfast is like a toast and juice, but is better than nothing.


bad breakfast, no hot shower, unhelpful and unfriendly staff. if you like to store luggage after check out,you need to pay. even you like to stay in public area after check out, you need to pay as well.


It was a good stay. The lockers were a bit small tho. Breakfast was good to have included.


Location is ok and staff helpful with letting you leave luggage, etc and supplying leaflets, maps, etc. Showers are not the very large, hot or the cleanest but acceptable (there is also an area to dry any laundry).


It is basic - which is fine but for basic accommodation a good atmosphere is needed. not recommend - especially for individuals. small lockers. A very reserved vibe - people unwilling to talk.


You get what you pay for. The value was great and it was the perfect place to stay the night for two people on a budget. The showers weren't disgusting but I would still recommend you wear shower shoes. And the water didn't stay hot for long periods of time. The bed and pillow were comfortable. Also, having breakfast was an added bonus. Although it was nothing special, I liked having cereal, toast, and pre-packaged croissants available in the morning.

  • 29th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


The staff was constantly turning off the air conditioned in the room even if the temperature was 40 Degrees outside. The street is very noisy. The breakfast is poor. Not even a single fruit. The hostel is well located, the staff is helpful and the rooms are ok.


Great area. Other than that, this hostel is awful. The staff is unfriendly, and we felt like they considered us a burden (except Willy, he's nice and brought us out to a flamenco bar). A kitchen is advertised, but there's no stove, and the fridge is full of old food. We got mugged right outside the door and the staff wouldn't let us in. There was an AC that they NEVER turned on in a week of 100+ degrees. There was a used tampon in the shower, took 2 days to remove. Too bad, Madrid is awesome


Very noisy place if you need to go to sleep early, as the rooms have the Windows to the streets full of bars and restaurants.


I've stayed at a lot of hostels now and this has to be one of the worst. The whole experience was just not pleasant. Staff bounced me around for a couple days before taking my laundry and charged a pretty penny for shoving it in the washing machine (was more than happy to do it myself). The rooms were all hot – no fans or aircon in use. Finally, there was a nasty smell everywhere in the hostel. Less than impressed.

  • 31st May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


Rooms are really loud at night and super hot with no fan or a/c but the free breakfast is good.


The location is very good to go out in bars in the north of Madrid, the ambiance is not very friendly, quiet, the staff staying on facebook doesn't help. I didn't enjoyed much as I like to meet a lot of people, but it's still ok.


Pretty descent for the money but I've stayed in nicer places for the same price range. Bathrooms leave a lot to be desired and the rooms are very noisy.


This was a good hostel in a great location. The staff were always very helpful and polite and the common area was clean and big enough for everyone. Though the showers were not very good - bad water presssure & never any hot water even if you do shower between the recommended time. The hostel can be pretty noisy esp. because the floor constantly squeaks and the thin walls. However, security in the hostel is good, the beds are fine, and the kitchen is good for saving money.


The only 2 issues I disliked were the showers (no water pressure and hard to get hot water) and the parquet (was too old and made a lot of noise at night, even if you tried to walk slow). The rest of the things were good. One thing I would appreciate is to have the bed already made and not having to make it when you arrive.


The staff was nice but not overly friendly, they kept to themselves for most part. Overall the hostel was average. Provided all the basic necessities and nothing more. Anything extra was an extra cost. But excellent location and prefect if you're not spending much time there

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