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Hostel Lella Reviews

Via Palestro 9, Rome, Italy

Reviews & Ratings Explained

75%

Rating
1109 Total Reviews
  • 76%Value For Money
  • 80%Security
  • 80%Location
  • 78%Staff
  • 68%Atmosphere
  • 76%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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20%

Made a late booking showed up staff were rude and unhelpful and told us they were full sent us to a different place. Hotel Beautiful. Where the staff were less helpful and more rude and wanted to argue with us about everything! And worst of all BED BUGS!! Do not stay at either of these Hostels!!


29%

Where do I start.. the bloke at reception was rude and negative. The place has no atmosphere. Room and bathroom were filthy. The place lists itself as a hostel, when really it's a hotel. If your after a bed, this place works but if your after fun, go elsewhere.


49%

Price was per person we thought when we booked it was per room. Also cancelked third nite by email more than 3 days notice and they tried to charge. Also 30 euro fee for booking was over and above the accommodation rate

  • 25th Jul 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 41+
  • (1 review)


100%

This hostel is super convenient to the station. All the staff's are super helpful especially (KHAN)who is at front desk and will often go out of their way to help you! made me feel at home before entering the hostel. He explained to me how to find the most interesting places of the city. The rooms were really nice and the beds were made up each day. I will definitely stay here again when in Rome! My stay here was awesome....!!!!!!

  • 8th Jul 2014
  • Novice Nomad
  • Anonymous
  • Italy
  • Male, 18-24
  • (1 review)


69%

The room was adequate but the shower in the washroom wasn't working. There was water actually spraying from the tap in the shower which left no water pressure so 3 of us couldn't use the shower which left us very hot and sweaty as the temperature was quite high. The airconditioner provided some relief. There was an odd smell in the room but it could have been from the dampness in the bathroom. Night staff not as good as day staff. The lift is scary and it was difficult to get into our room.


37%

The room was disgusting. The shower was FULL of mold and it literally fell apart in my hands at some point, I felt like I needed some sort of protective mask just to shower. It was WAY too expensive for those sorts of problems. Also, it was a three person room and only two could have a key, which put a damper on my plans despite the fact that the reception was open 24 hours and technically I could have had the open it for me. There were also no lockers in the room, and the room was tiny.


63%

Decent place to stay if you're just looking for a bed to sleep in.


83%

I enjoyed my stay, staff were happy to help and always friendly even when you could tell they'd had a long night shift by themselves. I had a 3 bed dorm with ensuite to myself, stoked on that after a long flight.


66%

I am not sure what Hotel Lella was like as I was transferred to another one of there hotels at the last minute. They claimed it was due to unforeseen circumstances. The bed was uncomfortable fold away type, bathroom was clean but no shower were you could stand, you had to sit, i guess t was a Roman shower so when in Rome, not ideal but worked. Out of all the places I stayed in Italy this was the worst and I wouldn't stay here again. It was very close to the train station which was handy.


80%

We had a 3 night stay at this hotel. It is 15min walk from the central train station (termini). The staff is very friendly and helped us a lot in guiding and tending to our needs.


83%

The hostel was located near the city centre and help us to save money this way. The staff was lovely and helpful and the rooms quite comfortable. I will recommend this hostel.


89%

I was very happy that I stayed at Hotel Lella, Atmosphere was very good and friendly, room was very clean - cleaned every day. Service was speaking English and Italian.

  • 14th Mar 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • Female, 25-30
  • (1 review)


97%

This hotel is just 10 min walking from termini and there is a subway station 2 blocks away !! The staff is very helpful , we came in early morning to hotel and chek in is supposed to be at 11am but they have our room ready by 8 am !


100%

The staff was excellent! So generous, caring, and laid-back. They also gave us immediate and careful attention when we needed help! Thanks guys!

  • 10th Mar 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


97%

I stayed 3 days at there with my friend. the hotel was really nice, it is close to Termini, the main station.


57%

The hostel itself was fine, but the woman running it only spoke Italian and had no computer. The night after we checked in she claimed that two people in my group hadn't paid enough. We couldn't understand each other, and they ended up paying her more than they were supposed to (even after Italy's tax), because they got fed up with trying to argue. If you stay here, make sure you know exactly how much you should be paying, and check the receipt for accuracy immediately.

  • 6th Mar 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


89%

Amazing value for money! The best I've found so far in Rome.




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