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Hostel Marmota Reviews

Tummelplatzweg 2, Innsbruck, Austria

Reviews & Ratings Explained

79%

Rating
449 Total Reviews
  • 80%Value For Money
  • 80%Security
  • 67%Location
  • 82%Staff
  • 78%Atmosphere
  • 84%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Good hostel, we had nice time there. :) The common room and kitchen were very spacious and the outdoor terrace was great. The location was a bit far from the centre but it was still a walkable distance and a tram from the centre and the railway station stopped behind the corner. We would highly recommend this hostel!


86%

Everything as advertised. Good size kitchen and bathroom. A little of the main backpacker trail and so not guaranteed to get a big social culture.

Owner Comment (Hide)
Thank you for the review! :) Anna

54%

After a summer of hosteling around Europe, my travel companion and I were sorely disappointed by Marmota. We'd had great experiences with staff and other hostellers in Germany, Scotland and England this summer--so Marmota left us a bit cold. This has more to do with the staff who are rather impersonal and inflexible. They were also inconsistent in enforcing quiet hours on our last night--noise levels were crazy until 4am! It's also far from everything and the price is too high. Boo!

  • 15th Aug 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Couple, 31-40
  • (1 review)

Owner Comment (Hide)
Dear Guest, we hope that despite of some inconveniences you enjoyed your stay in Innsbruck. Kind regards, Anna

83%

I've stayed here a few times. I will always come back to Hostel Marmota for my adventures in and around Innsbruck. The desk is manned 24 hours a day, and the staff is always friendly. Wifi only exists in the common area, which brings people together and encourages interactions. The kitchen is spacious and equipped for those who want to cook. The location is a bit away from the city proper, but it is in a location with every amenity a traveler needs. I look forward to my stays in Hostel Marmota!

Owner Comment (Hide)
Thank you for the review! :) Hope to see you soon in Innnsbruck! Anna

94%

Staff are friendly and the facilities are clean. Maybe they could get some better condition cooking pots, but otherwise fine. Location we thought good for not being in the middle of town - nicer view of mountains, and quieter at night. Easy to use the tram to get to city centre. Staff were helpful in suggesting where to go. Would recommend to others going to Innsbruck if wanting a hostel.

Owner Comment (Hide)
Thank you for the review! As your opinion really matters to us, we're trying to replace all the items in the kitchen quite regularly. Kind regards, Anna

71%

The hostel although good with very friendly staff, isnt very centrally located. You have to take a tram from main station which takes about 15 min to get to the hostel. There arent many places to eat close by either. We reached late at night and had to scour the internet to find a place which could deliver to us late at night.

Owner Comment (Hide)
Dear Guest, thank you for the review. We hope you enjoyed staying with us. Kind regards, Anna

89%

Very friendly and helpful staff. All of them made it a pleasure to stay and went out of their way to help me. They even printed off all my travel documents for me for free! :) Would happily go here again.

Owner Comment (Hide)
Please feel welcome to come again! :) Thanks for the comment, Anna

57%

Location was ok, although a little far from the center. The bad thing was that the hostel is situated next to the highway, thus the view of the rooms on the back is only cement. No one cleaned the room the days we stayed there and we entered the room it was not properly cleaned. We had no internet access in the 3rd floor, although they claim they offer wifi. The hostel was very expensive for the services they provide.

  • 6th Aug 2015
  • Novice Nomad
  • Anonymous
  • Greece
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
We are going to develop a better Wi-Fi infrastructure soon. Also we are introducing a more effective cleaning policy. Thank you for the review and we hope to see you again! Anna

94%

Not in the center but good view from there and easy ro arrive. The best was the view of the mountains and natur from the hostel. Nice kitchen where people cam easily cook, nice stuff available 24hours. Clean and good.

  • 31st Jul 2015
  • Novice Nomad
  • Anonymous
  • Colombia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
We appreciate your review:) Thanks, Anna

74%

Nice and clean. Not close to town centre but easily accessible via tram. Staff was not entirely knowledgable regarding places to see and hiking trails/advice. Had to ask 2 people for a guest card before I was given one. First one possibly a trainee, unsure. I suggest going to the tourist info centre at the main train station if you want info regarding FREE guided hikes in Innsbruck. No lockers. Easy to meet people in common room.


86%

close to a tram station but a bit far from the main station and old town. WiFi only in Lobby.

Owner Comment (Hide)
We will soon improve our Wi-Fi infrastructure. Thank you for your comment! Come again, Anna

71%

The place was fine. After reading a lot of indifferent reviews me girlfriend and I were a little 50/50 on the place but we thought it was fine. Bed's were decent, room's were big enough, lockers were welcome etc. The bathroom in our 4 person dorm was old but the shower was fine. Location isn't bad really, once you are on the tram your 10min away from the hostel. Once you get off the tram the hostel isn't hard to find at all.

Owner Comment (Hide)
Thank you for the comment :) We hope to see you again! Anna

80%

It was a nice hostel. The day we came there was a free bbq!

Owner Comment (Hide)
We are trying to organize those as often as possible :) Thank you for your comment. Anna

80%

A little out of Innsbruck but very easy to get to on a tram. Very friendly staff and clean hostel. Small kitchen but well equipped. Free wi-fi. Stayed twice in a week for convienence enroute to Austrian Alps. Found it VErY noisy at night on each occasion. People seem to spend the whole night talking outside with no regard to those trying to sleep!!

  • 25th Jul 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for your comment. We are now trying to introduce a more effective "quiet after 22" policy. Hope to see you again. Anna

83%

not very close to the city centre but that's not what we were in innsbruck for so it was fine. amazing views from the hostel. some families so atmosphere wasn't great but also not a party place anyways. recommend

Owner Comment (Hide)
Thank you for the comment. We are always trying to adjust the evening events to the current majority of our guests. Feel welcome the next time! Regards, Anna

100%

Excellent view, good location a few tram stops away from the center. Wifi works well in the common room, and free coffee!

Owner Comment (Hide)
Thank you very much for the comment! Hope to welcome you again, Anna

60%

The hostel is located 30min by foot from the central station and the tram service stops at 11pm. We had triuble with the staff who couldn't understand that we had 2 different reservations. Our room was quite big, beds were cpmfortable, but the bathroom was not so clean.

Owner Comment (Hide)
We are introducing an improved cleaning policy. As for the staff trouble, most of the reception people changed last month, which might have caused the issue. Thanks for the comment. Feel welcome to come again! Anna

77%

The facilities were great but nobody seemed to socialise with each other and the location is just a little bit far from the station.

Owner Comment (Hide)
We are doing our best to organize as many parties as possible (usually barbeques). We are sorry you haven't came across one. Thank you for your comment, Anna

89%

Despite being quite a way out of the centre of Innsbruck the hostel is worth it, being placed with a view of the mountains that made the walk worthwhile. The atmosphere in the hostel is brilliant and the rooms were clean and comfortable. It's just a shame the wifi is only in the communal room and not the bedrooms too.


94%

Great rooms. Clean and tidy. Nice staff. Took some time to walk to city center but can take buses or trams.

Owner Comment (Hide)
Thank you very much for your comment. Hope to see you again, Anna

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