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Hostel Natura Cancún Reviews

Boulevard Kukulkan km 9.5, Zona Hotelera, 77500 Ca, Cancun, Mexico

Reviews & Ratings Explained

82%

Rating
58 Total Reviews
  • 78%Value For Money
  • 79%Security
  • 92%Location
  • 88%Staff
  • 74%Atmosphere
  • 88%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Close to the beach and night clubs. Bus facilities. Nice roof top. Great restaurant with 15 % discount. Clean.


100%

My stay at Hostel Natura was super awesome! Thank you for every thing

  • 18th Jan 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


86%

Laction-perfect, 5-10min from Punta Cancun and beach acsess. Staff is very friendly and helpfull, facilities are clean and you get a discount dining in the little restaurant downstairs. Food there is really good. There is also a taco shop/bar next and an Oxxo right next door. On the downside rooms are very small, at least the one I was in. It is also very loud, I think it was the little bar right next door, I had trouble sleeping even though I had earplugs in.


83%

My second time staying here - perfect for what I needed - a quiet night before flying out the next day. Just bring some earplugs though, as there is a noisy bar downstairs. Not many people staying when I visited, but for my purposes that was fine. It's super clean, with a sunny rooftop terrace and nice restaurant downstairs where you get a 15% discount. Public beach access is just metres up the road, as any backpacker who has been to Cancun before, this can be hard to find!


69%

The place was super clean, with a nice large modern bathroom section. The 6 bed dorm room however was absolutely tiny and we literally had to wait outside the room at times because people were accessing their luggage which meant the door was blocked and there was no room inside for anyone/thing else!!! It was like staying in a very clean cardboard box and I was glad we were only there for one night, as arranging everything like tetras to fit people and their belongings in got old very quick!


71%

Receptionists should speak Spanish when customers address them in Spanish, considered we are in Mexico, not in the US. Too many beds for an extremely small room.


91%

Perfect for a hostel, clean cozy in the center center of the hotel zone, beach right behind it, tons of shops and bars around, quit! The restaurant down stairs excellent food and 15 off for guests All and all very very recommanded!

  • 26th Dec 2014
  • Novice Nomad
  • Anonymous
  • Israel
  • Female, 25-30
  • (1 review)


91%

A lovely place, spotless and clean, killer location only a few steps away from the beach and a few blocks to the coco strip. Great wifi, comfortable bunk, and a nice little burrito bar downstairs to hang out and have a few drinks. Bathrooms are very clean and well laid out. Bunks have a personal fan and a little wall cubby with two outlets to charge - awesome. Beds had a locked storage locker under. The staff at the front desk were extremely nice and helpful. Con: no common area

  • 18th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)


89%

Sockets inside the lockerbox and own locks would be nice. The Burrito Bar makes up the missing commonroom. The noise of the street or the bar did not disturb me.

  • 12th Dec 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


94%

I appreciated my stay at Natura hostel in Cancun, I recommend and would like as soon as possible get back there.

Owner Comment (Hide)
Hi Renan, it was a pleasure to host you, and help you during your stay. hopefully you can come back to keep on enjoying the wonderful beach and location. kind regards

49%

Great and Friendly staff, booked a double bed room and got put in a double bunk-bed room with dirty sheets. Rooms are open to the street, downstairs next to the hostel is a bar that is very loud until 4-6am in the morning. Impossible to sleep. Booked 3 nights but left after first night.

Owner Comment (Hide)
HI Antje, Our staff is always doing their best to help. We are very sorry your experience was not as expected or as satisfactory as our other guests, we care a lot about our sheets and feel sorry they did not reach your expextations. have already agreed with the bar about volume so you guys close to it can sleep well

66%

Cons: Awful wifi. Only available stood in the corridor outside reception. No communal area. Only a very small metal bench in the corridor. No kitchen. No lock on the door. I felt very uneasy about my things (the wooden box under your bed doesn't quite cut it). Freezing showers. Pros: Very clean bathrooms. Great breakfast downstairs (but you have to pay for it). A welcome break from the high rise hotels. Great location for the beach and clubs.

Owner Comment (Hide)
Hi KAtie, we are glad you liked the hostel we improved a lot since your stay. top terrace common area, wi - fi, there is always a 15% off at the restaurant at any time, and 10% at the bar downstairs. hopefully you can come back to enjoy all this. kind regards Hostel Cancun Natura

71%

Very friendly staff and great location for Coco Bongo. However there is not constant hot water, and the atmosphere could be improved if there was a communal area.

Owner Comment (Hide)
Hi Christopher, Thank you for you review, we are glad you lie the hostel and also we just opened the common area, lagoon view, music, wi fi and more. hopefully you can come back to enjoy it. kind regards Hostel Cancun Natura

74%

The hostel is located next to a 24 hr bar and above a restaurant, resulting in long loud nights. The staff is really nice and helpful, though.

Owner Comment (Hide)
Hi Frederic, thank you for your review. our staff is always doing their best to help we are working hard to make our guests stay better. it is good you mentioned the burrito bar, we already talked to them. and hopefully next time you come you can have a better experience. Kind regards Hostel Cancun Natura

94%

perfect location but can get a bit noisy as the 24 hour burrito bar is just downstairs

Owner Comment (Hide)
Hi, thank you for staying at Hostel Natura. you are right, the location is just perfect. regarding the bar we already talked to them so they are not that loud. and our guests have a better stay. looking forward to host you again Kind regards Hostel Cancun Natura

86%

The staff here is excellent and extremely helpful. We had to check out when the front desk was closed in the morning, and they were happy to accommodate us by checking us out the previous night -- just asked us to leave the key and sheets in the room when we left. There is no real common area that I could see; there is a restaurant on the first floor of the building and a taco shop next door where most people go. The restaurant sucks and is expensive; the taco shop is good and much cheaper.

Owner Comment (Hide)
Hi Jeffrey, Thank you for you review, we are glad you liked the hostel, the common area is being built and will be ready soon, so hopefully you can have a better stay next time. our staff is always doing their best to help. kind regards Hostel Cancun Natura

86%

Very clean. The rooms are cramped but hardly every there so its fine. Personal charging points and fans help. Having a common room would have been great

Owner Comment (Hide)
Hi Parvathy, Thank you for the review we are glad you liked the hostel and hope to host you again soon. we are actually working hard on the common area which will be ready this year and will have a kitchen, terrace lagoon view and more!. we are working hard to make guest´s stay even better. kind regards Hostel Cancun Natura

83%

This is the best location for beach, 2 mins to get there , also very close to the clubs coco bongo. Best choice. Nice staff 22 hours good service. Room is a little small, but with that money what can u ask for?

Owner Comment (Hide)
Thank you , we are glad you liked the hostel, and we hope you can visit us again so you can see all of the improvements we have made, looking forward to host you again and keep on having great service. kind regards Hostel Cancun Natura

46%

very bad, its totally not value for money, why I don't spend money to the hotel, it has other choices of hotel that can stay in the hotel zone, better facilities, better cleanliness, better value for money ~

  • 16th Sep 2014
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • All Male Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hi, We feel sorry to read you have this impression from the HOSTEL. most of our reviews also in trip advisor says the opposite. we look forward to improve day by day so we don't have unsatisfied guests. have an excellent day Hostel Cancun Natura



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