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Hostel Quetzal Reviews

Orquideas N° 10, Cancun, Mexico

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Hostel Quetzal

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93%

This hostel is fantastic albeit a bit pricey but this is to be expected in Cancun. Breakfast and dinner is included and it taste great. The staff are very friendly and extremely helpful. We had a 3 person private room with en-suite, good size room, was fairly clean but beds were not very comfy.

  • Novice Nomad
  • 26 Jan 2012
  • Anonymous
  • Djibouti
  • Mixed Group 25-30
  • (1 review)


93%

Loved it. An oasis of cool people and nice staff in tourist trap Cancun. Nice starting point for your trip.


93%

Equal best hostel in Mexico! Easily the best in dodgy yucatan!


73%

A good party place and easy to meet people. Downside very noisy and lots of drunk people. We had an ensuite however the shower was cold and only had a very small trickle of water. Wouldn't recommend nothing with extra money for ensuite. Breakfast & dinner were both good.

  • Globetrotter
  • 17 Jan 2012
  • Anonymous
  • New Zealand
  • All Female Group 25-30
  • (25 reviews)

Owner Comment (Show)
I wish we could choose our guests. The room is enormous with a garden patio, high ceilings and many amenities. The shower trickling or cold is reported to reception and immediately resolved. You would just have to open your mouth and our full time mantenence crew would be quick to fix.

100%

Our second stay at Quetzal. Monica, Julio and Luis do everything to make us feel at home. Supper each night with World travelers from all over the World and of all ages is simply GREAT! The Chef, Blanco Rosendo prepared wonderful meals every night with an incredible Chicken with orange sauce one of the nights. Julio and his staff made breakfast every morning no matter what time we showed up. This place, Hostel Quetzal IS the BEST! Sidney & Judi Kaye

  • Novice Nomad
  • 15 Jan 2012
  • Anonymous
  • USA
  • Couple 41+
  • (2 reviews)


96%

Fun place to stay with a nice social vibe and the sweetest and most accommodating staff. Really good dinner and breakfast included. We left before breakfast started for a tour and Julio made us a delicious hot breakfast to go.


93%

Great hostel! Nice space and very friendly people!

  • Novice Nomad
  • 12 Jan 2012
  • Anonymous
  • USA
  • Mixed Group 25-30
  • (2 reviews)


93%

The staff was really friendly and our rooms were clean and comfortable. The food was good everyday and the value is great. The location was unbeatable and now i feel like I have a home to come to when i go to Cancun!

  • Novice Nomad
  • 12 Jan 2012
  • Anonymous
  • USA
  • Male 25-30
  • (1 review)


100%

This is a really good hostel! The owner is so nice and take good care of you, make you feel like home! The free dinner is awesome and you all sit around the same table and eat as a family, so nice :) I planned to stay there only one night but ended up for 3 nights, only coz of the good wibe at the hostel :) It's most of the time full booked, so book ahead! This place make it worth staying in Cancun for some extra nights!

  • Novice Nomad
  • 09 Jan 2012
  • ishmet
  • Sweden
  • Female 25-30
  • (4 reviews)


96%

Fantastic staff - gave me a bed early when they saw I was falling asleep in the common room after my red-eye flight. Great location just off the central plaza. Arranged my Chichen Itza travel with no problems. Breakfast and dinner provided were tasty (and vegetarian-friendly) and made for a great atmosphere as everyone ate together. My bed was directly under the air conditioner, needed blanket - it was also so uncomfortable that I actually have bruises from the bars under the mattress.

Owner Comment (Show)
We now have all new mattress in the dorm room and we always have blankets available. Ask and you shall receive.

100%

The staff is the best! Always ready to help with info on what to do and where to go!

  • Novice Nomad
  • 06 Jan 2012
  • Anonymous
  • USA
  • Male 31-40
  • (2 reviews)


93%

the familiary atmosphere was great and just have to say i will go back there because the whole hostel and staff was fantastic.

  • Novice Nomad
  • 06 Jan 2012
  • Anonymous
  • Switzerland
  • Male 18-24
  • (1 review)


86%

The stuff was very friendly and the room was nice in the top floor. Breakfast was otherwise Ok, but the coffee was horrible. Good value for money indeed! The room was a bit noisy, that is my only complain, but of course it is not the hostel´s fault that there was a big "fiesta" every night in near by market area.

  • Novice Nomad
  • 05 Jan 2012
  • Anonymous
  • Finland
  • Female 31-40
  • (1 review)


93%

Excellent breakfast and dinner included. Great atmosphere. Highly recommendable hostel. Wish I could have stayed for longer!

  • Novice Nomad
  • 04 Jan 2012
  • Anonymous
  • Australia
  • Male 25-30
  • (7 reviews)


93%

The breakfasts and dinners were amazing as well as super cheap drinks! staff were very helpful and even went to the trouble of providing early breakfasts when we were leaving on early morning tours. Really great atmosphere for meeting other travellers.

  • Novice Nomad
  • 04 Jan 2012
  • Anonymous
  • Australia
  • Female 18-24
  • (1 review)


83%

It was my first hostel ever in a continent I´d never been before and I arrived after a 15 hour flight. It could not have been better. Monica showed me the dorm, I picked my bed and could then join dinner outside, which was really Mexican and really good. The atmosphere is great there. Location good too. A big Mexican supermarket closeby, a square where there´s always something to do and see, day and night. A relaxed place. Will be back here again. (But next time, please, new matrasses!)

  • Novice Nomad
  • 04 Jan 2012
  • Anonymous
  • Netherlands
  • Female 25-30
  • (1 review)


100%

I thoroughly enjoyed my stay, one of the best hostels I have stayed in. Clean rooms, clean facilities, lovely common area. Food and staff were fantastic, not one negative thing to say. Quetzal Hostel you rock!! Thank you very much for everything x

  • Novice Nomad
  • 01 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (1 review)


100%

Breakfast and dinner included, very average quality cooking, extremely slow service, an hour's waiting for dinner to be served. Dinner at 8pm but serving arrived at 9pm. New Year's Eve waited till 10pm for meal to arrive!! One customer was left without anything to eat and was still waiting after everybody's finished! It would be much better if meals are self-serve. Recommended tours are pricey; however, staff is helpful with information.

  • Novice Nomad
  • 31 Dec 2011
  • Anonymous
  • Australia
  • Mixed Group 31-40
  • (6 reviews)

Owner Comment (Show)
Dinner is served in a casual atmosphere. In Mexico we are not rushing around. We like our guests to mingle, chat and RELAX before eating. We start to serve botana at 8pm, and the main course follows with our guests. The New years Eve menu was fresh Turkey and we served 40 guests many with special dietary requirements. Tours are the cheapest in Cancun as we do not charge commissions.

93%

Very friendly and helpful staff. Highly recommended.


90%

Very good place to stay, staff were fantastic and helpful, nice shower, easy location, nice place... If you are going to Cancun and want a nice place to stay in.... Hostel Quetzal is a place to stay in ....


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(69 results)

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
View all Cancun Hostels
  • 93%

  • Overall Rating
  • From 113 ratings
  • 95%Character
  • 91%Security
  • 88%Location
  • 96%Staff
  • 95%Fun
  • 92%Cleanliness

Latest Review

  • 26 Jan 2012 (93%)
  • This hostel is fantastic albeit a bit pricey but this is to be expected in Cancun. Breakfast and dinner is included and it taste ...
  • Read more...
  • Anonymous

Hoscar Awards

  • 2010 Hoscar Winner
  • 1st
  • Country: Mexico
  • 2009 Hoscar Winner
  • 1st
  • Country: Mexico

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