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Hostel Quetzal Reviews

Orquideas N� 10, Cancun, Mexico

Reviews & Ratings Explained

84%

Rating
1419 Total Reviews
  • 85%Value For Money
  • 83%Security
  • 83%Location
  • 87%Staff
  • 89%Atmosphere
  • 78%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

Great place to stay when travelling in Cancun. Highly recommended - staff is very friendly and knowledgeable.

  • 2nd Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


94%

The atmosphere is really good. Staff is very friendly and helpful.


51%

be wary of lockers. things were stolen.from.a locked locker. lock your stuff inside your bag and lock.your locker. when reported they were genuine.but not shocked so seems very common. no doors on the dorms so it could literally have been anyone in.the hostel


97%

Great atmosphere! Food was excellent. They catered to individual needs (I am vegan). Very helpful. I would stay here again.


77%

The park across from the hostel offers free dance classes which I thought was cool. My only issue was that after booking through hostel world and having a remaining balance to pay in the hostel they charged using there own standard pesos-Us dollars rate so I ended up paying $6 more than originally quoted on the site.

  • 18th Jan 2015
  • Novice Nomad
  • Anonymous
  • Jamaica
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
The balance due to the hostel was 352 pesos for the two nights that you stayed and this is what you paid. Our exchange rate is the same as the casa de cambio. The dollar and the peso rate changes daily. We charged the exact amount indicated to us by Hostelworld.

89%

We stayed for 6 nights in the private room, it was spacious, cleaned daily with new sheets and towels, the staff were very friendly and kudos to Andy for making it a great experience. He made it very fun and even came out with us a few nights and always made sure we were safe and taken care of and that everyone got home. The hostel is quiet during the day but at our nightly dinner, tequila shot and drinking games were fun and good to mingle with other people. Overall a great experience!


86%

Nice party hostel! Had lots of fun!

  • 17th Jan 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)


86%

This is a TRUE party hostel! Located right where it should be, close to the bus stop in a super safe part of Cancun City. I traveled here alone, but made friends quickly with a good group of people that I went with everywhere. It was hard not to to go out every night and I'm in my 30's. I had a private room and it was worth the cost. I even ended up staying an extra day. The staff were friendly, the atmosphere awesome I wanted to enjoy myself here, and I did. I highly recommend it!


89%

Great place! The people are awesome and the food is really good! Free shots of tequila before dinner and you'll never be short a drinking buddy

  • 7th Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • All Male Group, 18-24
  • (1 review)


66%

Worst bathroom i've had in a hostel dirty shower no pressure. Meet great people during the free dinner !! We had great Time talking, drinking and eating all together

Owner Comment (Hide)
Our bathrooms are scrubbed cleaned everyday. Many times the same guests staying at the hostel are not so careful about leaving the bathroom nice for the next person. Sorry for that. We will be more careful to check the bathrooms. Water pressure is a problem in Cancun has alot to do with the water. We filter it so it its cleaner, filtering while you are showering causes poor pressure. BEST TO HAVE COMMENTED BOTH EVENTS TO MANAGEMENT AT THE TIME THEY OCCURED. THINGS EASILY SOLVED AT THAT TIME.

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